Penroseskin Reviews 

698
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 658 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their amazing quality, great scents, and moisturizing properties that leave skin feeling nourished and smooth. Many reviewers appreciate how long the scents last, often receiving compliments throughout the day, and find the products easy to use and apply. The customer service is frequently described as excellent, with staff being helpful, understanding, and quick to respond to inquiries. However, some customers experienced issues with order delivery, noting longer than promised shipping times and a lack of communication regarding tracking. A few other people also felt that the product's scent did not last as long as expected or was not as strong as advertised.

What people talk about most

Product

Customers had positive experiences with the product, often praising its great smell and moisturizing... See more

Quality

Reviewers mention positive feedback about quality, with many praising the great smell and moisturizing... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising quick shipping,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the team's helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good smell, definitely does not last as long as some of my colognes but it is a good product. First order and it took much longer than promised in ad (no shocker) but I did get a note stating the... See more

Rated 4 out of 5 stars

This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more

Company replied

Rated 4 out of 5 stars

Love how easy it is to use and so far they smell great. Really doesn't last a full 24 hours. Not sure if I need to apply more at the start. Customer service was excellent in tracking the order and... See more

Company replied

Rated 4 out of 5 stars

I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.


Contact info

3.9

Great

TrustScore 4 out of 5

698 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(698)

693 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product! My wife loves it!! Goes on smooth and no greasy feeling after. I needed to pause my subscription because I am stocked up at the moment and had an email issue. Customer service is usually trash with products like this, but they took care of me and helped me quickly. Good job!

May 29, 2026
Unprompted review
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Reply from Penroseskin

Hello Warren,
Thank you so much, this made us smile! We're thrilled your wife is loving it and that our team could get your subscription sorted quickly. That's exactly the kind of service we want every customer to experience. Enjoy your stash and we'll be here when you're ready to restock! 🌿
- Zoe

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Rated 3 out of 5 stars

Customer service was fast and…

Customer service was fast and attentive. The fragrances smell good but don’t last long in my opinion.

May 28, 2026
Unprompted review
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Reply from Penroseskin

Hello Dominique,
Thank you for the lovely feedback! We're so glad our team could get back to you quickly and that you're enjoying the fragrances. For a longer lasting experience, try applying a little more generously or layering it with your matching cologne to really make the scent go the distance. We hope that helps and we look forward to seeing you again soon! 🌿
- Zoe

Rated 5 out of 5 stars

Love how the smell lasts a long time

Love how the smell lasts a long time. The only issue is the delivery and I understand if the product is on backorder.

May 26, 2026
Unprompted review
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Reply from Penroseskin

Hello Victor,
Thank you so much for your patience and understanding! We're thrilled the scent is lasting well for you. We're sorry for the delivery delay and we're working hard to make sure fulfilment is as smooth as possible going forward. We can't wait to have you back! 🌿
- Zoe

Rated 5 out of 5 stars

Stephanie was a HUGE help in getting my…

Stephanie was a HUGE help in getting my order to me! I really appreciated her timely responses to my emails and making sure that i was taken care of!

May 26, 2026
Unprompted review
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Reply from Penroseskin

Hello Larry,
Thank you so much for the kind words! We're thrilled Stephanie could go above and beyond to get your order sorted. She'll be delighted to hear this and we'll make sure to pass it on. We can't wait to have you back! 🌿
- Zoe

Rated 5 out of 5 stars

Smells great

Smells great, goes on smooth, not greasy. Decent shipping time. Will definitely be ordering more when the time comes.

May 13, 2026
Unprompted review
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Reply from Penroseskin

Hello Eric,
Thank you for the great review! Smells great, goes on smooth and not greasy is exactly the experience we create for. We'll be ready and waiting when you run out! 🌿
- Zoe

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Rated 5 out of 5 stars

Great product

Great product

May 26, 2026
Unprompted review
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Reply from Penroseskin

Hello Talik,
Thank you! We're so glad you're enjoying it. We look forward to seeing you again soon! 🌿
- Zoe

Rated 1 out of 5 stars

The fragrance is NOT what is promised

The fragrance is NOT what is promised. It wears off fast. They make you jump through 15 different hoops to cancel.

You can't even cancel unless you email them, they send you a link , then they make it hard. It's a subscription model and this overall thing is a joke.

Stick to the cologne. This product is trash

May 24, 2026
Unprompted review
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Reply from Penroseskin

Hello Setema,
We're sorry to hear the product didn't deliver the experience you were hoping for and we genuinely appreciate you taking the time to share this feedback. We also want to clear up the cancellation process as subscriptions can actually be managed directly through our website without needing to email us or follow any links. We hope that helps and if there's anything still outstanding we can assist with, please don't hesitate to reach out to our team directly.
- Zoe

Rated 3 out of 5 stars

It's a nice product

It's a nice product. Great fragrance but it really does not last 24 hours. I wish it did.

May 22, 2026
Unprompted review
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Reply from Penroseskin

Hello Joe,
Thank you for the kind words! We're glad you're loving the fragrance. For longer lasting wear, try applying a little more generously or layering it with your matching cologne to really extend the scent throughout the day. We hope that helps and we look forward to seeing you again soon! 🌿
- Zoe

Rated 5 out of 5 stars

Penrose makes an awesome product

Penrose makes an awesome product, available at a fair price, and delivers it in a timely manner

May 18, 2026
Unprompted review
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Reply from Penroseskin

Hello Jim,
Thank you so much! Great product, fair price and on time delivery is exactly what we strive for. We really appreciate you taking the time to share that. We can't wait to have you back! 🌿
- Zoe

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Rated 1 out of 5 stars

I ordered the product April 30 and I…

I ordered the product April 30 and I still haven’t received Anything and they keep playing games with me I will NEVER SPEND ANOTHER DOLLAR with them.

April 30, 2026
Unprompted review
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Reply from Penroseskin

Hello Terrence,
We're truly sorry to hear your order still hasn't arrived and that you feel let down by our team. This is completely unacceptable and we understand your frustration entirely. Please reach out to us directly one final time and we will make resolving this our absolute priority. We sincerely apologise and want to make this right for you.
- Zoe

Rated 4 out of 5 stars

I feel like the fragrance of the…

I feel like the fragrance of the lotions could or should be stronger, I do however like the fact that it goes on without feeling greasy. Thank you Todd Clark

May 21, 2026
Unprompted review
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Reply from Penroseskin

Hello Todd,
Thank you Todd! We're so glad the texture is hitting the spot and that you're getting that clean, non-greasy feel. For a stronger fragrance experience, try applying a little more generously or layering it with your matching cologne to really amp up the scent. We hope that helps and we look forward to seeing you again soon! 🌿
- Zoe

Rated 1 out of 5 stars

Not as good as described

Not as good as described, the scent is not strong as you say it is on Instagram does not last long at all once you put it on not happy with it at all.

May 23, 2026
Unprompted review
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Reply from Penroseskin

Hello Steve,
We're sorry to hear the product didn't live up to your expectations and we appreciate you sharing your honest feedback. Scent strength can vary depending on skin type and application amount, so we'd recommend applying a little more generously or layering it with your matching cologne for a stronger and longer lasting experience. If you're still not happy, please reach out to our team directly and we'll do our best to make it right for you. 🌿
- Zoe

Rated 2 out of 5 stars

Product is good unfortunately it is…

Product is good unfortunately it is shipped from the farthest point of the world. Took a month to get. And by that time I was charged a second time. Also automatically enrolled is subscription services without an option to have a one time purchase.

February 23, 2026
Unprompted review
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Reply from Penroseskin

Hello Hector,
Thank you for the feedback and we're glad you're enjoying the product! We completely understand the frustration around shipping times and we're sorry it took so long to reach you. We also want to clarify that we do offer a single purchase option at checkout, so no subscription is required. We're sorry this wasn't clear enough and we'll look into the charge concern as a priority. Please reach out to our team directly and we'll get that sorted for you. 🌿
- Zoe

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Rated 1 out of 5 stars

They have scammed me

They have scammed me. They blocked me from every social media outlet and dont respond to my emails. It has been 2 months already and I havent received my order. They also force you to have a subscription without telling you. BEWARE

May 23, 2026
Unprompted review
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Reply from Penroseskin

Hello Eric,
We're deeply sorry to hear about your experience and want to sincerely apologise for the frustration and concern this has caused. An order undelivered after two months with no resolution is completely unacceptable and we take this very seriously. We also want to assure anyone reading this that our subscription terms are clearly outlined at checkout and we do not block customers from contacting us. We would genuinely like to resolve this for you as a matter of urgency. Please email us directly at support@penroseskin.com and we will make this our immediate priority.
- Zoe

Rated 5 out of 5 stars

My experience was a good one

My experience was a good one. The packaging was great. My package came quickly. The smell...was great. The only bad thing is that you don't sell a bigger jar.

May 11, 2026
Unprompted review
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Reply from Penroseskin

Hello Andrew,
Thank you for the wonderful review! We're so glad everything arrived quickly and that the packaging and scent hit the mark. We love the feedback on a bigger jar too, we'll make sure to pass that on to the team! Watch this space. We can't wait to have you back! 🌿
- Zoe

Rated 5 out of 5 stars

Amazing scent

Amazing scent

May 20, 2026
Unprompted review
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Reply from Penroseskin

Hello Marc,
Thank you! That's exactly what we aim for. We look forward to seeing you again soon! 🌿
- Zoe

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Rated 1 out of 5 stars

Too much hype and this body butter is trash

Too much hype and this is trash wife says it smells like face cream it last about 3 minutes and does not smell like the fragrance supposed to mimic I have the parfume and this ain it waste of money who ever praise this product knows nothing about fragrance keep your money and delete the ads

May 21, 2026
Unprompted review
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Reply from Penroseskin

Hello Michael,
We're sorry to hear the product didn't meet your expectations and appreciate you sharing your honest feedback. Our body butters are inspired by designer fragrances and are designed to complement rather than replicate them exactly, so the experience can vary, especially when compared side by side with the original parfum. We understand that may not be what you were looking for and we're sorry it missed the mark for you. If you'd like to discuss a resolution, please don't hesitate to reach out to our team directly and we'll do our best to help.
- Zoe

Rated 5 out of 5 stars

Love Penrose!!!

Love Penrose!!!! Beside the Amazon smell, my skin is smooth and the cream isn’t oily nor greasy.

May 4, 2026
Unprompted review
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Reply from Penroseskin

Hello Stephen,
We love the love, thank you so much! Smooth, non-greasy skin is exactly what we're all about. We hope the next batch has you smelling amazing too! We can't wait to have you back! 🌿
- Zoe

Rated 5 out of 5 stars

This is a great product and has treated…

This is a great product and has treated my skin royally with excellent ingredients and results. I highly recommend it for anyone looking for a youthful look and appealing aroma.

May 21, 2026
Unprompted review
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Reply from Penroseskin

Hello Larry,
Thank you for the glowing review! 🤩 We're so happy to hear the products are treating your skin so well and that you're loving the results. Your recommendation means the world to us — we can't wait to have you back! 🌿
- Zoe

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