PensionBee Reviews 13,056

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being modern, straightforward, and reassuring, highlighting the quick and stress-free sign-up process. Many appreciate the excellent communication, helpful staff, and efficient customer service, noting that queries are answered promptly and the overall user experience is seamless. However, some people were dissatisfied with slow transfer times and difficulties in making simple account changes. A few other people also felt that the company's responses were generic and lacked tailored support, especially for vulnerable customers, leading to concerns about how these cases are handled in practice.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the efficiency and ease of the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and efficiency... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised the quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I opened my first ever pension with PensionBee last week and I’m genuinely impressed so far. The sign‑up process was quick, clear, and completely stress‑free — ideal for someone who’s never had a... See more

Rated 5 out of 5 stars

simple process and great communication, all packaged available to read and done tailored to older customers. The APP is full of info which can be tracked daily allowing you to see your funds. my beek... See more

Rated 5 out of 5 stars

The pension transfer service was great. The app has a timeline so you know what to expect, what stages there are in the process and what stage you're at specifically. They also email you throughout... See more

Rated 5 out of 5 stars

Since I transfered my lump from another company to PensionBee was very straightforward and speedy. I thought it would have taken weeks, in reality, it only took a few days. My experience so far is ver... See more


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

PensionBee helps you combine your retirement savings into a new online account, which you can manage from the palm of your hand. We’re a global leader in the consumer retirement market with over $7 billion in assets on behalf of more than 300,000 customers. Founded in 2014, we aspire to build pension confidence so that everyone can enjoy a happy retirement. PensionBee accounts are invested by the world’s largest investment managers, collectively looking after more than $10 trillion in savings between them. Each of our customers has a personal account manager (“BeeKeeper”) to guide them through their savings and retirement journey. We have an “Excellent” Trustpilot rating based on over 10,000 reviews. As a public company, we aspire to the highest standards in everything we do because our customers deserve peace of mind. Our team of over 200 pension professionals, based in London and New York, has one focus: you, our customer. When investing, your capital is at risk.

What we do for you

Written by the company

Be pension confident. Combine, contribute and withdraw online. All in one place.
Manage your pension from the palm of your hand: check your real-time balance, see your projected retirement income, and set up contributions and withdrawals online
Use the PensionBee Pension Calculator to set a retirement goal and top up your savings to get on track.
Your personal BeeKeeper will be on hand to look after you and your pension, from sign up to drawdown.
Our pensions are managed by some of the world's largest money managers – State Street, HSBC and BlackRock.
Pay just one fair and transparent fee between 0.50% to 0.95%, depending on the plan you choose.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Highly recommend for anything Pension

Self explanatory regarding pensions and transferring was easy.
Members of the team I have spoken with were helpful and explained everything.

April 24, 2025
PensionBee logo

Reply from PensionBee

Hi Georgia,

We're happy to hear the pension information was clear and the transfer process was simple. It's great to know our team members were helpful and provided thorough explanations.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Very straight forward

Very straight forward, the communication and level of details provided are great, you know where you are & transferring was easy

April 1, 2026
PensionBee logo

Reply from PensionBee

Hello Mark,

We appreciate you sharing your feedback. It's great to hear that the process was straightforward and that you were well-informed during the transfer!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Easy process, only took a few weeks.

Nice and simple process, combined two smaller pensions into one so its easier to manage, kept informed from start to finish

April 1, 2026
PensionBee logo

Reply from PensionBee

Hi David,

We're happy to hear that you found the process simple and easy. It's great to know that consolidating your pensions and staying informed met your expectations. Thanks for your feedback.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Great service and easy access

Great service and easy access. That's working perfect for me.

March 18, 2026
PensionBee logo

Reply from PensionBee

Hi Ivan,

Thanks a lot for leaving a 5-star review. Please do share your feedback in the future too.

Kind regards,
Team PensionBee

Rated 5 out of 5 stars

Hassle free and straightforward I…

Hassle free and straightforward I didn’t even have to doo much. And they had all my pension in one place in less than two weeks. I am very grateful as I tried combining my pension with another company and it was a nightmare. So thank you for making life easier.

March 27, 2026
PensionBee logo

Reply from PensionBee

Hello Omonike,

We're happy to hear that the pension transfer process was straightforward and hassle-free for you. We're so grateful for your kind words and appreciate you taking the time to share your positive experience.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

I’ve been using PensionBee and overall…

I’ve been using PensionBee and overall I think it’s really good, especially for how simple it is to manage everything in one place.

The main thing I like is how easy it is. The app is clear and straightforward, and combining my old pensions was hassle-free as they handled most of it for me. I don’t need to chase anything, which makes a big difference.

Paying into it is also very easy. I can set up a monthly payment and forget about it, or just add money whenever I want. It only takes a few minutes and there are no extra charges for contributing, which is good.

March 31, 2026
PensionBee logo

Reply from PensionBee

Hi David ,

We're happy to hear that you're finding PensionBee simple to use and that you appreciate managing your pensions in one place. It's great to know that combining your old pensions was hassle-free and that you find contributing easy. Thank you for your positive feedback.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Had no idea what to do with my old…

Had no idea what to do with my old pensions. PensionBee made it easy to add all my pension together hassle free. Definitely recommend to anyone looking to do the same ty

March 17, 2026
PensionBee logo

Reply from PensionBee

Hi Richard,

We're happy to hear that you found it easy to combine your old pensions with us hassle-free. We appreciate you recommending our services to others looking to do the same. Thank you!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Simple to use

Simple to use, friendly and professional

March 30, 2026
PensionBee logo

Reply from PensionBee

Hi Diane,

Thanks a lot for leaving a 5-star review. Please do share your feedback in the future too.

Kind regards,
Team PensionBee

Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service - got a bunch of questions when I first sign up to them and the customer support was super helpful.

I was with another company and they screwed up with my direct debit and a lot of the settings. PensionBee on the other hand was a breeze to all that I had gone through. SO thank you for the help and for everything

February 27, 2026
PensionBee logo

Reply from PensionBee

Hello Francis,

We're happy to hear that our customer service was so helpful during your sign-up! We appreciate you mentioning the ease of setting up your direct debit and other settings, especially after your previous experience. Thank you for your positive feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Highly recommended

Highly recommended! PensionBee we’re constantly updating me of any progress and we’re very quick to act on my behalf . Very professional and would not hesitate to use again

March 30, 2026
PensionBee logo

Reply from PensionBee

Hi Natalie,

We're happy to hear that you had a positive experience and appreciate our prompt actions and regular updates. Thank you for recommending our services; we value your feedback.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

My daughter put me onto pension bee

My daughter put me onto pension bee. They were quick, efficient and very professional. My husband is now considering putting his pension through them as they were so easy to do.

March 30, 2026
PensionBee logo

Reply from PensionBee

Hello Jacqueline ,

We're happy to hear that your daughter recommended us and that you found our service quick, efficient, and professional. It's great your husband is considering joining too; thank you for sharing your positive experience!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Trying to move all my old pensions

Trying to move all my old pensions, into 1 place, they have made it easy for me

March 26, 2026
PensionBee logo

Reply from PensionBee

Hi Paul ,

We're happy to hear that consolidating your pensions into one place was made easy. Thank you for sharing your positive experience with us!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Very easy to use

Very easy to use, with little effort.
Pension Bee do everything for you.
App is excellent, easy to use and answers all your questions.

March 27, 2026
PensionBee logo

Reply from PensionBee

Hi CHRISTINE,

We appreciate your feedback! It's great to hear that you find our app easy to use and that it answers your questions. We aim to make the experience effortless for you.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Straight forward

Straight forward , help readily available. Good support

March 23, 2026
PensionBee logo

Reply from PensionBee

Hi Russell,

Thank you for leaving a review. We are buzzing to hear that you are happy with our services!

Many thanks,
Team PensionBee

Rated 5 out of 5 stars

Excellent service

March 10, 2026
PensionBee logo

Reply from PensionBee

Hi Xin Mao,

Thank you for leaving a review. We are buzzing to hear that you are happy with our services!

Many thanks,
Team PensionBee

Rated 5 out of 5 stars

Brilliant experience.

March 27, 2026
PensionBee logo

Reply from PensionBee

Hi Ben,

Thanks a lot for leaving a 5-star review. Please do share your feedback in the future too.

Kind regards,
Team PensionBee

Rated 5 out of 5 stars

Easy and straightforward

Easy and straightforward - the team were helpful and kind

March 13, 2026
PensionBee logo

Reply from PensionBee

Hi Holly,

Thank you for the positive feedback, it is greatly appreciated. Please do share your feedback in the future too.

Kind regards,
Team PensionBee

Rated 5 out of 5 stars

Made it all so easy

Immediately started transferring my pension over no waiting & didn't need to be involved highly professional

March 27, 2026
PensionBee logo

Reply from PensionBee

Hi Dave,

Many thanks for taking the time to leave a review, we’re really glad that you’re enjoying our service!

Kind regards,
Team PensionBee

Rated 5 out of 5 stars

Everything has been explained at every…

Everything has been explained at every step and has been a very easy experience

March 27, 2026
PensionBee logo

Reply from PensionBee

Hi there,

Thank you for the kind words! We are very pleased to hear that you’ve found the process to be very easy, as it’s one of our core values to make pensions simple for everyone. We sincerely appreciate your feedback.

Many thanks,
Team PensionBee

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