Pentair, Inc. Reviews 100

I sub contract from two pool companies and have my own pool. I would never recommend pentair pool equipment especially their lights. I’ve replaced mine several times times already and the latest one didn’t even last a day before the housing cracked. These are cheap lights mostly made of plastic. I’ve also had to replace my salt system. Do yourself a favor and buy jandy.

Pentair is great if you can reach them, I only wish they would get some more CSRs on staff to process calls, or create a support inbox for easier communication on warranty claims.

Good luck getting hold of anyone on the phone. They never pick up and never call back when requested through their system. Unreal.

I was having problems with my pool lights going out. I contacted my rep Paisha Chadwick to discuss my concerns. Shw was professional and took care of my lights without any hesitation. As a contractor I understand parts fail and I appreciate and value Pentair's commitment to customer service and warranty of their products.

Please listen to the reviews. Bought an IC40 plus. The control unit went bad after 2 months of use. Calling Pentair is a Joke. 2-3 hour wait every time. I called the minute they opened and it was a 2 hour wait... Finally get to talk to someone and was asked to email over videos of the error, I did same day. 9 days later no response to my email and I am back on hold.......... RUN AWAY

I truly would not give this company 1 start. Their customer service is the worst of the worst and I would not give their equipment even that amount of praise.
In 4 going on 5 years (seasons) we still can't get anything working correctly and they have replaced and serviced equipment.
I am about to snap the entire system for something better and when I say better a rubber band wind up would be better. If thinking about this for you pool stay away.

I guess pentair really doesn't care about its customers. Same complaints throughout. Trying to get replacement part that is warranty for life and can't get anyone to return my calls or emails. Sounds like a class action lawsuit is in order.

Pentair Intellichlor Plus
It is almost impossible to reach Pentair’s customer service. Communicating on their website through “contact us” always remains with no reply. When called, the automated message the customer gets is that the wait is 20 minutes plus. Around the 20th minute you get another automated message if you want to leave your phone number to be called. Not trusting to be called back, the total hold is at least 1 hour. The last time I was on hold for 1h 30 min!! This wait is regardless of what day or time you call.
I purchased their Salt Cell Intellichlor Plus and in less than one month the cell is providing inaccurate information for the salt level 600ppm more to the actual salt level. I called the warranty department, and they assigned back the work to the distributor who installed the cell in the first place. This distributor changed only the panel claiming no need to change the whole cell. At the time of this replacement the difference was around 200 ppm and the distributor advised that this is normal!
Few days later the salt level was totally inaccurate again 600 ppm more. I called back Pentair to return it. The reply was that Pentair is not the one who sold it to me and I must call the distributor. I told the customer service agent that I hear that Pentair have problems with this product, he replied that they are in the trial-and-error period. When I asked how come you are selling a product that is still in the trial & error period, I got no reply.
I paid $1,200 for it and you would expect that you will be serviced when you invest so much in a product. I called the distributor to return it. My request fell on deaf ears! The distributor texted me: These cells have been having some issues so we won’t be able to get to read any closer to the accurate level and to give it six months before trying to replace any other parts as they will likely disrupt the system further”!!
Regarding the price, while I was shopping for one, I got quotes from $1,200 to $1,600. Any company that cares about their customers would limit the mark up. This product is sold by a company who knows well that this product is not ready for the market and accepted by distributors knowing the same thing but still accept to pass it to customers!

Bought an IC 60PLUS as a replacement for a prior unit that s a replacement for a prior unit, and my system is "all Pentair" from the power supply to the filter, etc.

I purchased it on February 23rd and it was a "plug and play" installation because of the prior piping and electrical system (Pentair Power Center) that occurred a month later. It died yesterday and I duly registered the product and then sought to initiate a warranty claim. There is NO ONLINE PORTAL for doing that. One must call the 800 number and go through the prompts, which I did. I was on hold for literally an hour and 10 minutes and then I had to tap out after repeatedly hearing the "your call is important to us - please continue to hold" recording in the midst of the muzak.

This is a disgraceful lack of customer service. I'm past the Amazon return window, and am kicking myself for not purchasing a "knock off" at half the price that could not have been worse. There is no customer service email address or any other way to reach this company other than the 800 number. I'm trying again today, but so much for "buying American," as a way to support jobs in the USA. Buy the foreign knock off at half the price and 1/10th of the aggravation

CUSTOMER SERVICE SUCKS

Don't buy products from this company!!!! I purchased a suite of products (chlorinator, pump, and controller), had them installed by professionals and within the three year warranty period the chlorinator died. I called customer service was on line for an hour plus on two separate occasions and no one ever picked up! I found a local pool supply company who said they do warranty work for Pentair, they gave it a try and after two weeks plus of checking said Pentair would not honor my warranty claim.
Never again will I give this company and it's products even a first look. It's products don't hold up, it's customer service is an abomination and it's warranties are not worth the paper they are written on.
Pentair you suck!

Absolutely impossible to get service on the phone. Pool/spa heater is down after two seasons. Reading customer experience makes me sick. My pool was a six figure investment. I thought I had chosen the best pool company and they built a very nice pool. The equiptment however is pretty much a mess. So disappointing.

Non-stop problems with pentair pool heater. It's currently 2.5 years old. It hasn't worked correctly since it was installed. Of course their warranty is only 2 years for the problem I have. I have called twice with hour holds. Expect a call to pentair to take up almost half your day. When someone finally answered, I asked that they not hang up. At that point the person "helping" had an attitude problem with me. I haven't had much luck with any large corporation lately with AI taking over.

Currently 2 hours and 21 minutes on hold for these chumps! This will be the 6th time in 2 1/2 years that I have had to call for repairs to my Pentair Mastertemp 400. Other issues with Pentair equipment include replacing leds lights after less that 1 year, new electronic board for intellicenter, and Pentair Prowler 920 dead after two seasons. All was professionally installed. So disappointed in the poor product quality, and especially frustrated with lack of customer care. Recommend AVOIDING Pentair Products. Do your own research and don’t let your Pool Professional talk you into Pentair. You will pay a high price in time and replacement.

They absolutely suck balls. Brand new intellichlor ic 30 +. Cell fault right away . Installer says I have to go through pentair. Going to take the loss, going back to tablets and jugs. At least those are reliable . Do not buy this shit!

I had a pool installed back in 2021. The pool company convinced me to install a Intelichlor salt generator system. The cell failed in less than 2 years. I contacted the company and they had someone come and replace the cell right away. It is now just over 2 years later and the system failed. Again!
I submitted a request thru the Pentair website and have never received the courtesy of a reply. I called them several times. They never answer. Today I was on hold for 1 hour and 20 minutes. No one answered.
I just want everyone to know how absolutely horrible the product is and also their customer service.

Invested in a wifi connected battery back up sump pump. Pentair decided they no longer wish to support this product so the disabled cloud functionality effectively neutering this device. Terrible support - they could've provided options to integrate with home assistant.

Our New Pentair Silent Flo pool pump lasted just over a year and broke down 2 days before Christmas. No-one was available to fix it at Christmas so we had to buy a whole new pump for $700. Installed it and it lasted 2 days. Absolute pieces of rubbish, your company should be ashamed of itself. We’ve had pool pumps before that lasted many, many years (never replaced even one before Pentair). These are supposed to last 5000 starts (well in excess of 10 years). Thanks Pentair for ruining our Christmas. We will never, ever buy a Pentair product again. Have to now wait til the 5th of January because they were off for Christmas (Hope you had a lovely Christmas because you ruined ours). Hope the repaired one lasts more than 2 days. You should refund us $700. Ho Ho Ho and Merry Grinchmas Pentair.

I have replaced at least 5 times the led founatin lights in the last 5 years. I have replaced 3 this year alone. When you call for service, the hold time is "180 minutes". This company doesn't deserve to be in business. pathetic engineering pathetic service

Automation product consistently not working. Tried to call customer service today. Automatic message said no more than 5 minute wait time. Ater 30 minutes on hold, I finally hung up. I will NEVER buy from Pentair again! Not happy with product and customer service is awful!