Pentair, Inc. Reviews 

I had a whole home water filtration system installed by this company in April 2022 to combat undrinkable well water, and my experience has been incredibly disappointing from the start. I was told someone would return after two months to test the water and ensure the system was functioning correctly—no one ever showed up. I made multiple attempts to schedule the follow-up via phone call, text messages, and emails, all of which were ignored. The salesperson vanished immediately after payment was made and never responded to a single message after that.

The customer service number I was given "if I have any issues at all" went straight to voicemail every time I called, and I never received a callback when I left a voicemail. I tried reaching out through Pentair's official website regarding a question about the tanks drain lines - which were simply buried into the dirt nearby so I now have a hole in my yard the size of a large watermelon where there were numerous gallons of water pumped into the dirt every night - and was told "yeah, that doesn't look right," but offered no actual assistance and told to contact the original installer. Unfortunately, the installer—who called me the day after install and admitted to installing the system backwards!!! —was also unreachable after he fixed his initial screw up.

Since installation, the system has had numerous problems:
- Many times the water still has an odor which was 50% of my main concern for installing the system in the first place: the odor and debris in the water
- An injector piece broke after about 16 months and I had to use Google, YouTube, and other sources to figure out how to fix it myself because I was unable to reach anyone to help
- The water frequently turned a dark gray color, requiring several regeneration cycles to clear up - IF it cleared up - after several days
- A constant brown tint that no amount of regeneration seems to fix.

Now, the chemical tank appears to be malfunctioning - there is algae is growing inside, and the bleach/water level hasn’t changed in almost a year other than slight evaporation!

At first, I thought the system wasn’t using much bleach due to reduced water usage (my household went from 4–5 people to just myself), but the algae growth proved something was wrong.

I followed all maintenance instructions I was given to a tee — adding bleach and salt, draining the retention tank monthly, checking/changing filter as necessary, etc. — yet my water now looks like something out of a dirty lake which, you guessed it, I could've gotten for free.

I spent thousands of dollars to ensure clean, safe water for my home, and instead, I’m stuck with malodorous, discolored water whose safety for ingestion is questionable and no support from the company.

This level of service and product performance is abysmal. When the system was under warranty, I would expect someone to stand behind it and make this right. Now that it's been years, I'm approaching the point where I am supposed to replace the large filters that I was told have a shelf life of about five years, so I am going to have to dump more money into this system that doesn't even do the basic functions I need it to do.

I regret trusting this company with such an important investment for my home and I would advise anyone to carefully consider their options when choosing which company to do the same.

I would give ZERO STARS if an option. You can find terrible reviews everywhere about their low quality pool products.
We have a 3 year old ichlor-30 that has completely broken and no warranty. The first one came broken… you’re better off spending less. You’re paying for a make that no longer stands behind their products.

I flied a warranty claim on my Salt Cell After 2 years of it not working on a brand new pool. Claimed file November 2024, no response, followed up multiple times in April 2025, with run around. They then assigned to a approved warranty company whom put me off for 2+ weeks to find out they didn't know when they could come out. Upon letting Pentair know this they stated they would send me the salt cell over night on June 3. On June 6, I call and they have not yet processed and Skyler the Warranty Coordinator told me the system changed it and now shipping on June 9. In the mean time I have spent close to $1000 to get my pool chemicals balance while we waited. I would have been better off getting another manufacture salt cell like Hayward.

Customer service is non existent. Avoid

Would give 0 stars if I could.
Have a Pentair heat pump for my pool.
Just after the warranty expired (2 years) the control panel failed and had to be replaced. Just had another big repair bill because the heat transfer coil developed a leak. Both repairs cost in aggregate what I paid for the unit in the first place. I’ve only had the unit for 4 years. When I asked about replacing the unit, I was quoted over $11000.00. I won’t be buying any more Pentair products.

In just seven years of pool ownership, I've had two Pentair ScreenLogic Protocol Adapters fail, both becoming completely unusable after losing the ability to obtain an IP address. Despite the high cost of this device (nearly $500!) and its clear design flaws, Pentair has repeatedly refused to offer a warranty replacement, providing only excuses instead of solutions.

Now, if I want to control my pool without having to walk around the side of my house to use the control panel, I'd have to purchase a third protocol adapter, which I can also fully expect to fail within a couple of years, just like the others.

No thanks!

I've read numerous accounts from other pool owners experiencing the exact same issue, so it's clear that the problem isn't isolated. The real issue here isn't just the faulty adapter, it's Pentair itself, a company that refuses to stand behind its products or support its customers. If they truly valued their customers, they would replace these defective adapters at no cost, and correct the obvious defect in these devices. This lack of quality control and short-sighted customer service are exactly how established companies like Pentair simultaneously create opportunities for their competitors and lose previously loyal customers...FOREVER!

Would leave them 0 stars if I could. Purchased a pool heater from them and after 2 years it's not working. They sent a warranty guy out and they told us it's because of improper chemical balance so not covered. We have a pool company come weekly and have never had any issues bad enough to cause the damage they claim we have yet no pool companies in town see. Horrible company that can not stand behind their products. May as well throw your money in the trash since that's where it will be in 2 years anyway.

My brand new 2025 Pentair in Tele pro 3VSF pump will not connect to my Wi-Fi because it is 5 GHz signal. And Pentair feels that there’s no need to upgrade from the 30 year-old technology to today’s technology utter garbage. I just got off the phone with Pentair And they told me that there’s no future plans to add 5 GHz technology. They’re keeping the 2.4 GHz lol. I am taking this used two week old pump back to the dealer. I specifically bought this pump due to having Wi-Fi so I can turn the pump on and off when I’m on vacation.

I had a Pentair pool heater that failed while still under warranty. The issue was with the heat exchanger, and I had two separate technician visits. During the first visit, I was not there and I felt the inspection was not done properly or they falsified that report too So, I requested a second technician, and this time I was present during the inspection.

The second technician clearly confirmed that the issue was due to a failure in the heat exchanger, not related to water chemistry or maintenance. He showed me that if it were a chemical issue, the copper piping would have shown signs of erosion, which was not the case. He stated the failure was due to their system and should be covered under warranty.

However, Pentair later emailed me, falsely claiming that the technician’s report stated it was due to water damage, which is not covered under warranty. This is a complete misrepresentation of the technician’s report,

This experience has shown me that Pentair is not trustworthy and refuses to stand behind their warranty. I would strongly advise others to avoid their products, as they manipulate reports to avoid honoring their warranty.

Purchased a brand new heat pump Ultratemp 120Q.
It never worked. Was told that I had to make a warranty claim. I have been waiting six weeks now and still no parts to fix it and Pentair will not replace the "Brand New" unit that has never worked. Pentair is at the top of my list of worst companies ever. Five phone calls and no one at Pentair could care less.

I have a 3.5 year old Pentair pool heater. I also have a solar pool heating system on the roof. I also have a salt water cell chlorine system. The solar system means in 3.5 years I have used the pool heater very little, less than ten times. The pool heater failed. Pentair told me to pound sand. Tough luck. Out of warranty. This is complete BULLSHIT and piss poor customer service. The unit was manufactured during the COVID time period. The manufacturing was defective. But Pentair couldn’t care less. Buy another brand.

Purchased a new Pentair Pool Heater for a new home pool and when we installed, it did not come on at all. no display on controller or anything. Pentair will not send a new unit or tech out to fix it. They will not take ownership of the problem as we purchased new from Lesli pools. We've been dealing with Lesli pools who sold us the heater and they will not fix the problem either as we are out of service area. Very disappointing and frustrating.

my family business has been a pentair dealer for over 40 years. No more They have cut medium to small pool dealers off from supply. They are also dropping lots of product. They care nothing about their dealers. they refused my $182,000 dollar order. Just high paid executives making bad decisions. Next they will cut product quality. This is coming from a once loyal 40 year dealer. Trust me stay away I am leaving

I do not recommend this company or their products. Their cleaners are the worst and have damaged our pool. What has Pentair done about it???? Sent a rep out to take notes and NOTHING STILL!!!!! RUINED OUR PLASTER AND NOT TAKING CARE OF US but took the MONEY 💰

Bought a pool cleaner pump in January of 2023. Here in Dallas Texas with weather in the 80's and 90's why is the pump housing leaking. Freezing weather, nope not exactly. Defective Pump Housings. Hearing from the repair company their product is not holding up and they are not standing behind their product. I will never allow another Pentair product on my property.

Had an ic20 fail out of the box and 2 months and many emails later I get the response "The product is out of stock until July 30th. This response only came after I emailed the entire company. They lied to the BBB stating that they have left several unanswered voice mails. Other competitors abound with better product and less price. The quality has gone down while the prices have gone up.

Had our pool installed about 2 years ago. Starting a few months after completion it's been one thing after another. I understand sometime parts fail but the problem is that it's almost impossible to reach anyone at Pentair customer service unless you're willing to sacrifice an entire day of being on hold. And when you email, they literally respond 2 weeks later with questions that you've already answered resulting in another email and another 2 week wait. It's a joke. If you have any other options, use a different pool equipment provider.

This company is too big for its own good. Pentair sold me a $3,000 pool cleaner (Dolphin) which went bust 6 months after warrantee expiration.
The company took a week to get back to me only to get a person calling me at an inconvenient time during the middle of my work day. She then put me on hold for 50 minutes to get another lady who had no idea of the situation, was smug about my warrantee and scoffing at the idea of reimbursement.
She then offers nothing but an address to get the unit fixed. That address wasn't even in the right country.

Don't buy Pentair. They design their equipment to break after warrantee so you buy another unit. They are slow and provide very bad customer service.

I've used pentair pool equipment and products for quite some time. Usually reliable, but pricy. Needed to order a part for an intelliflow pump and was quite surprised to learn they DONT SELL PARTS. Why provide a schematic in owners manuals describing all available parts, and then not sell them.

I will make it my life's mission to NEVER buy another item from Pentair and I will encourage all friends and relatives to do the same.

First off I love Pentair products I believe their equipment may be the best in the industry. As for the Tec support, they get a -5 Stars. They did call me back in 30 minutes. I was trying to specify the proper touch screen kit for my pump. (BTW Pentair, your phone app is a POS) Got shunted off to India where I did get the correct P/N for the kit and then they proceeded to tell me I needed basically every part except the physical motor to go with it, TEN SEPERATE PARTS. Clearly had not a clue as to their job. Pentair PULL YOUR HEAD OUT!!