People's Fibre Reviews 

8
TrustScore 4 out of 5

4.0

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Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

At People’s Fibre our focus is getting you connected, staying connected and utilising the giga-fast broadband that’s common-place for our European neighbours.


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4.0

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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4.0

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(8)

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Rated 5 out of 5 stars

Highly recommended

From start to finish the process was flawless. Went into their physical shop, had a chat and signed up! Surveyor was on the doorstep next day which was unbelievable. Fitters came about a week later. They were incredibly helpful and ran the cables taking some trouble and effort to hide them away. Really too group of people.

Once installed I was ringing up 930meg broadband. It’s a great service with super friendly staff from ordering right down to the fitters.

Thoroughly recommended. Feels like a local business and not some faceless corporation. 10/10. Just what we need these days.

May 17, 2022
Unprompted review
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Rated 5 out of 5 stars

Great communication

Great communication, all very efficient and fast. Must have been 2 weeks and all done. the guys turned up on time, all very clean and tidy with the box and done, wow couldn’t be more please, super effiecient!! And wow super fast, my Son is so impressed, let’s hope it never changes. Thank you all!!,

May 7, 2022
Unprompted review
Rated 1 out of 5 stars

Constant issues with skyq

Constant issues with skyq, the routers provided need to be rebooted daily. Painful.

In response to the reply to peoples fibre. I have been through this with your support teams many times. The blame is put with Sky and It is suggested I don’t use the routers you provide.

February 19, 2022
People's Fibre logo

Reply from People's Fibre

Hello. Firstly we would like to apologise for any issues you may be experiencing. We appreciate your feedback, as this allows us to continue developing and improving our service.

Please feel free to contact us via e-mail - info@peoplesfibre.co.uk - on Facebook, or through our website - peoplesfibre.co.uk. Alternatively you can call us on 0333 444 66 88.

Kind Regards,
The People's Fibre Team

Rated 5 out of 5 stars

Great service

Great service. Super fast fibre gigabit connection. No complaints here at all. Great customer service. Will be sad to leave when I move house.

January 11, 2022
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Reply from People's Fibre

Hello Chris. Really appreciate your 5-star review, and we're thrilled to hear you're enjoying our service. We hope your move goes smoothly. If you're moving within Braintree, please feel free to get in contact with the team and we can look to get you connected again!

All the best,
The People's Fibre Team

Rated 5 out of 5 stars

Shame they've sold it to someone else

People's fibre has worked hard and consistently on their services focussing strongly on customer satisfaction, I am somewhat disappointed to hear the company has been sold to another supplier.

January 10, 2022
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Reply from People's Fibre

Hi Eamon. We're very pleased to hear you are enjoying our service, and thanks for the 5-star review! We strive to ensure customer satisfaction & provide the highest quality service. We were recently acquired by Swish Fibre, and we're still the same brand & team with vision to provide fast and reliable fibre broadband.

Kind Regards,
The People’s Fibre Team.

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Rated 5 out of 5 stars
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Reply from People's Fibre

Dear Jonathan. Many thanks for taking the time to leave your review and recommendation. Very pleased to hear you are enjoying our service!

Kind Regards,
The People’s Fibre Team

Rated 5 out of 5 stars

Excellent team, Reliable and Super Fast Connectivity

Excellent team, the connectivity is the fastest I have experienced in UK home networks. I am writing this review after a full month of usage, I can say the connectivity is lighting fast and is reliable too. More importantly, this is a winning team, from the time I picked up the phone and called them for a connection to the field staff who came to give the actual connection everyone made me feel special they really care for their customers.

I have not experienced such a service from any other provider, I am not saying others are bad, but you can clearly spot the difference when a team works hard to delight the customer. They are absolutely brilliant.

September 2, 2021
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Reply from People's Fibre

Hi Mustaq. Great to hear you're enjoying not only your connectivity but also our customer service. Thanks for spending the time to leave such a wonderful and detailed 5-star review. Our team work hard to ensure our customers receive the best possible service, and they always appreciate lovely feedback like this.

Take care! The People's Fibre Team :)

Rated 5 out of 5 stars

Happy Household

The engineers you sent to install our People’s fibre arrived promptly, were very helpful, polite and friendly. They did a great job and didn’t leave a mess.

If the rest of our experience with your company is anything like the installation then we will be a very happy household.

The fibre is definitely quicker than anything we have had before.

Ps the engineers are a credit to your company.
Thank you.

July 19, 2021
People's Fibre logo

Reply from People's Fibre

Thank's for taking the time to leave a review for us, Tony. We're thrilled to hear you're enjoying your full fibre service, and we've passed this on to our engineers - they'll appreciate your feedback! If you ever need any support, please get in touch.

All the best, The People's Fibre Team.

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