Pepkor Reviews 4

Been working with HR in terms of payouts and they are dragging their feet not being helpful, hard to teach and take forever to do anything, a month to reply to an email is pathetic this is the worse company honestly

I bought a fridge in dec 25 from hifi…
I bought a fridge in dec 25 from hifi corp ballito. Fridge was damaged. Its now jan 26 and all I get is excuses. Rakhee from that store tells me today that refunds are backlogged. Are they hoping I will forget that they owe me money??
As of now this looks like thievery!

I have been dealing with Mahlako from Pepkor regarding an order placed online with incredible connection and I have not been helped at all. I made a purchase 10 days ago which I was told could not be fulfilled due to lack of stock... Which was a lie as I went to the store myself and they had stock, which I had to pay AGAIN to purchase as it was a store order and the previous one was an online order. So now I have spent R8,000 in total on two of same item. My online refund I have been fighting for 10 days to get a refund and despite providing multiple bank account details no money has been received and no POP sent. I'm furious now and will be taking further action against this company for withholding my money.

In October 2023, I app**** for a Russell's store account card, and my experience has been nothing short of distressing. During my visit to the store, I was greeted with an uncomfortable situation—an intrusive camera without any explanation, and a mountain of paperwork to sign. When I questioned the sales agent, he dismissed my concerns, stating it was simply part of the process to access my account. Trusting his words, I proceeded, only to discover later that I had been unknowingly signed up for a loan rather than receiving the card I expected.

Despite my immediate attempts to reach out to customer service just two days later, I received no response—an incredibly frustrating lack of support. I had already ordered two items, including a TV, for which I'm still making payments. Unfortunately, this TV has been a source of continuous distress. A persistent ad banner is displayed on the screen, rendering it unusable—preventing me from changing channels, accessing apps, or even adjusting the volume. This has been an ongoing issue. Despite 2 technician visits, each lasting a month due to them removing the tv from my home to their warehouse to have it "fixed" , my TV remains getting an ad display banner, and I am left without the product I deserve which is a fully functional smart tv,

I am tired of the endless cycle of excuses and the lack of genuine assistance from your team. It feels as though Russell's is more concerned with profits than with addressing customer needs. I have requested a replacement TV or an equivalent model from a different brand, yet I have received no respectful response or resolution.

This entire experience has been incredibly disheartening. As a customer who has invested my trust and money into your brand, I deserve more respect and support than this. I urge you to take immediate action to rectify this situation.