Peppercorn Reviews 1,468

JAMES FAULKNER 5days ago you are spot on mate! These people are nothing but criminals!!! I thought they had gone into Administration myself because when asking about a renewal quote for a JOKE!
Unfortunately we're unable to offer a renewal on this policy due to a change in our underwriting footprint. This means the types of cars, postcodes, occupations and anybody foolish enough to have taken out a policy with us last year, and complained about the abysmal service is no longer wanted, Actually reply except the last bit!!

In November 23, I was Stationary, with my handbrake on, In a queue of 20+ other Stationary Vechiels. A fully laden 22FT
long delivery van "EVRI" Yes the Worst drivers in history, goes past me and takes out the back of my car!! Driver could hardly speak a word of English, but these absolute Clowns are still trying to decide who was at fault 6 Months later!!!
IT TOOK 5 MONTHS TO GET A NEW BUMPER, JAMES, SO IF YOU CAR IS ON THE DRIVE, I FEEL REALLY SORRY FOR YOU MATE!!!
I was actually contacted by a company called Auxills, and told they were instructed to fix my car because it was a non fault accident, but because Peppercorn hadent hadn't sent any details over too them they didn't fix my car!!! So it took another 3 months, YES FOR A BUMPER!
Just to get my car fixed I've had to basically claim on my insurance! Even though they know themselves it was not my fault!
THIS WAS AN IN HOUSE CLAIM, THERE OWN WORDS!! BECAUSE CAN YOU BELIEVE IT THE DRIVER THAT POSSIBLY HAS NO LICENCE TO DRIVE IN THE UK, IS INSURED BY THE SAME S### SHOW COMPANY AS ME!!!!
U couldn't write it haha,
I wish you all the best dealing with theses crooks James, go to the Ombudsmen, Citizens advice, or get your solicitor on to it because you WILL NOT get a response to any Email sent, OR even if you sit on the phone for 6 hours per day!!! YOUR WASTING YOUR TIME, THEY DON'T CARE!!!
They have a WhatsApp +44 29 2264 9089 that if you send a crap message, you will get a reply eventually!!!
Pep 535595 in case TRUSTPILOT OR PEPPERCORN HAVE ANY PROBLEMS,
AVOID AVOID AVOID

NOT THE FIRST TIME I'VE COMPLAINED BUT NOTHING HAPPENS !!!

I WILL NOT STOP MAKING EVEREVERYBODY IN THE UK KNOW ABOUT YOU THICK USELESS ONLINE CRIMINALS, AM ACTUALLY CONSIDERING BANNERS OUTSIDE YOUR HQ, SCUMBAGS!!!

UNTIL YOU CRETINS MAKE THE DECISION!! I'M GONNA DESTROY YOUR COMPANY!!
A SMALL STATIONARY CAR HIT UP THE REAR BY A MOVING VAN!!????
WHO COULD POSSIBLY TO BLAME???
TRUSTPILOT READERS ANY IDEAS???
THE DAVIES GROUP AND PEPPERCORN HAVE ABSOLUTELY NONE 🙄🙄

That's how thick these people are, up there ⬆️⬆️⬆️ where it says INCASE PEPPERCORN OR TRUST PILOT HAVE ANY ISSUES; is all the details you need Peppercorn!!!

Easy changes via chat, no hassle

Very competitively priced and the whole process was very quick

Easy to get a quote and setup, until you actually have an accident there is 0 correspondence, no updates and nobody to talk to.

I had an accident over a month ago now and sent all the documents that were asked for straight away, and haven’t heard anything back since. None of my emails have been replied to, and it’s impossible to talk to someone on the phone as you’re left on hold for hours on end. I’ve still not spoken to anybody yet as the calls are on hold for so long the office closes.

My car has been sat on my drive this entire time, no courtesy car offered, and no information whatsoever has been given to me about what is going on with my claim.

I don’t plan to renew with Peppercorn and I would definitely not recommend.

Very easy to set up and complete. Would recommend. 👍
Changed details on my policy within 5 minutes.

Email was down, so I got contacted via Whatsapp instead and got a really fast and reasonable response to my query - very satisfied

Had my car stolen from my drive 4 months ago and after a lengthy process was finally told a settlement amount. I was told payment would be made and I should expect this within 10 workings day, which was a month ago. I am now being told there are issues with the bank although I have received 1 of 2 payments from Peppercorn/Davis Group. When I call to chase payment I am told there is no update as to when this might be received.
My finance company also have not been paid so I am still having payments taken for a car that was stolen. I have complained and been told it’s gone to a claims manager but when I ask for contact details for the regulator I am given the same response that this has been forwarded to a claims manager - I have had no contact from a claims manager.
I would not be aware of the supposed banking issues if I did not contact Davis Group - no email or any communication was sent to say the there may be a delay in payment yet when I call there are still issues with the bank, which I am now finding difficult to believe as it has been ongoing for weeks.

I am writing to express my ongoing dissatisfaction and serious concerns regarding Peppercorn and its associates. There is a significant question regarding the integrity of this UK-based organisation, especially in light of its association with Wakam, a company that has garnered exclusively negative feedback on Trustpilot. My investigations have uncovered numerous negative reviews and concerning details, including an article from Insurance Insider revealing that Wakam discontinued its operations on 31st December of the previous year. This situation casts a shadow of doubt over the possibility of organized fraudulent activities involving Peppercorn, Davis Group, and Wakam. It's worth noting that Wakam, also recognized as La Parisienne Assurances, is a France-based entity with a notably poor reputation.

In reference to my earlier review on Trustpilot, Peppercorn acknowledged the expiration of the payment timeline they had provided. Despite my effort to communicate with them through an email sent on 17th March, I received no response. It's been almost four months of enduring their evasive tactics and time-wasting strategies. They had committed to processing a payment by 14th March 2024, yet have failed to do so, highlighting a lack of genuine concern for their customers. I urge all current customers of Peppercorn to verify the legitimacy of this company to avoid undergoing similar hardships. Following contact with the ombudsman, who has reviewed the evidence I submitted—which was over eight weeks ago—I've been asked to fill out a form and provide the necessary documents. I intend to pursue all necessary actions immediately.

To the Peppercorn Team,

I trust this message finds you in good health. Regrettably, I am compelled to convey my profound disappointment and frustration regarding the unresolved issue of my settlement payment. Despite my prior communications and your team's promises, the settlement agreed upon on 23rd February 2024, which was supposed to be paid within 10 business days, remains outstanding.

The delay is particularly alarming due to serious allegations against Wakam, your associate company, including their cessation of trading last December. This, coupled with a slew of negative feedback, raises concerns about potential fraudulent conduct involving Peppercorn, Davis Group, and Wakam.

The absence of timely updates and the apparent use of delay tactics are both unprofessional and deeply concerning. This situation not only questions Peppercorn's integrity but also imposes undue stress and inconvenience on its customers.

Please be informed that I have sought advice from my legal adviser and the ombudsman. Should I not receive my settlement by tomorrow at 3pm, I will be forced to escalate this matter by reporting my experience across various platforms including Trustpilot, Confused.com, BBC Watchdog, consumer rights organizations, and the Motor Insurance Bureau, among others.

I cannot stress enough the urgency of resolving this matter. I have remained patient and acted in good faith, anticipating a similar level of professionalism from Peppercorn. It is crucial that you fulfill your obligations and ensure the settlement is processed without further delay.

I expect an immediate and comprehensive update on my payment's status and a clear timeline for its resolution. Your immediate attention to this issue is not only anticipated but essential.

The customer service agent was great when I finally spoke to them, but the automated service didn’t work and it took 4 days, 5 emails and 2 whats apps to actually get a human to acknowledge me. You have to keep insurance up to date, so it’s not void, but they make it very difficult to keep it up to date when you have a change in circumstance. Also, I have a strong feeling I was charged more, as when I was eventually able to do it, it had to be with immediate effect, whereas I could’ve done it 4 days in advance if it had worked properly or allowed me to speak to a human.

Due to your response, I’d like to add a few comments. I originally contacted you on the 15th March and my insurance eventually got changed on the 18th. The insurance advisor told me I was covered instantly, but when I received my policy details, I found that I was not insured until 2-3 hours after the fact, meaning I unknowingly drove without insurance, after reassurance from one of your agents. What’s more, the fact that you think it’s okay to wait 3 days to change insurance, when you advertise it being an instant change online would suggest to me that this is the way the company operates as standard, which makes me think even less of your company. I was hoping this was a one off, but I doubting that now, due to the way you think that this is okay.

It was quick and easy no issues however, I would have preferred to speak to someone rather than this be virtually done.

Brilliant transaction no issues effortless updating car insurance System works really well no messing about and all done within a few minutes with documents in my email within 15 minutes

Been waiting over a week for a quote to add our son to my partners policy, online chatbot kept failing when trying to do it online…no response to any e-mails, no other method of communication.

Absolute joke trying to get anything done, now considering whether to cancel policy and go elsewhere…if we can get anyone to contact us 😩

E-mails sent on:-

Saturday 9th March 14:01
Tuesday 12th March 19:54
Tuesday 12th March 19:57

to both

help @ peppercorninsurance.com
complaints @ peppercorninsurance.com

Also, have seen reference to whatsapp contact but have no number to connect with ???

Update - E-mails forwarded 18/03/24
Please provide a whatsapp number for contact.

Update - contacted via Whatsapp 2 hrs ago, message hasn't been read or responded to, no automated response...please advise ASAP ???

An app would be helpful, however if you just Google Peppercorn then the website acts as virtually the same an app would. I initially contacted Peppercorn as I didn't know my RAC details. But the website stated I have RAC cover and if i needed their services I was given an option to contact them.

Do not use this company. Communication with them is impossible. I changed to them last year because they were cheapest. 13 days before the due renewal they emailed saying they wouldn't be giving me a quote 'due to unprecedented inflation and supply chain challenges'. There were no changes in car or my personal circumstances from the previous year ?
I had no problem renewing with other companies. However, when I replied to their email to ask for specific reasons for their decision, no reply. No phone availability, and tried messaging through the website my enquiry was sent prematurely on several occasions. I wouldn't like to try and deal with them if I had to make a claim! The trust for me from insurance providers is paramount and communication is the most important part. Hence, my recommendation!!

No customer services

Very quick and efficient

My partner insured his car with peppercorn last year as it was the cheapest quote. Very easy to start with and easy to set everything up. His car unfortunately got write off in December 23, this is where the company lacks in communication. It is impossible to speak to anyone and when they give you a number to call it takes them 2-3 hours for them to answer, the person on the end of the phone can never answer questions and you are left not knowing what is going on. When they eventually came up with a settlement figure they took forever to pay out saying there is a problem with peppercorns banking!!
They are now saying I owe them over 700 pound when they have took out over 900 pound for the premium. I have just spoke to someone on thier 'virtual chat' but again no answers nothing every time we contact them they say they have to talk to a different department. The company seems great at first but this online only doesn't work when it comes to more detailed concerns!!!

I have taken the post down as I wrote it while I was frustrated. I have had contact with Peppercorn.

The change of address process went smoothly and the agent was professional, friendly and polite.