Peptidewarehouse Reviews 

34
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Top Notch Customer Service, Amanda. I already heard excellent word of mouth from people I know who had great results from their products so I was confident to order but I had a delivery request and... See more

Rated 1 out of 5 stars

This company is a SCAM. They sent the product to the wrong address and refused to issue a refund. Instead they blame their shipping company which has nothing to do with the consumer. Over $500 order n... See more

Company replied

Rated 1 out of 5 stars

Purchased $1500+ with peptidewarehouse.ca They sent out the package with ups not requiring a signature. Me and my girlfriend both got home late this night. The box was out all day and night. Now th... See more

Company replied

Rated 5 out of 5 stars

Quick shipping, one of the peptide creams i bought was damaged during shipping-but immendiatly after asking for a reship they obliged. The ghk-cu peptide has worked great so far. I couldnt be more ha... See more

Company details

  1. Vitamin and Supplements Store

Written by the company

Canada's #1 source for quality peptides, bacteriostatic water and GHK-Cu moisturizers. HPLC tested to ensure quality.


Contact info

3.3

Average

TrustScore 3.5 out of 5

34 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(34)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible Customer Service

This company is absolutely awful
Their customer service is atrocious - particularly a woman named Amanda.
Their product sucks. It comes with no information aside from a vial and don't bother asking for help because they are so incredibly rude and unhelpful it's unbelievable.

June 18, 2025
Unprompted review
Peptidewarehouse logo

Reply from Peptidewarehouse

Hi Jill, I regret that our interaction resulted in this review. We received 4 emails from you demanding that you be provided with dosage information for the product you purchased. Regulations prevent us from providing such information. We are not a health care provider and cannot prescribe dosages. Moreover, our product are sold strictly for research purposes only. We encourage you to reach out to our customer service team to assist with your purchase, however while we assist we not contravene regulations.

We are proud of our customer service track record and have received almost 1300 5-star reviews from our customers.

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Rated 5 out of 5 stars

First of all Amanda is amazing

First of all Amanda is amazing. She replied to my emails within minutes. She immediately replaced a package Canada Post lost withing 10 minutes and sent me the new tracking code for expedited shipping.

Product looks good. Packaged very well.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service experience…

Horrible customer service experience with Amanda .. The man you claimed was blocked from your business probably had the same experience I did.. I have never seen a company get this offended over a problem with a product ,not listen to all my concerns and solely blame the customers, even tho it was concerning several produces , from the minute I opened the box. It was like she picked an argument with me,so she could then accuse me of being a disgruntle customer so that she didn’t have to honour the 30 day return policy.
Every company has issues with their stock time to time, that's understandable, however it’s in the manner that it is dealt with that's important and shows the integrity of the company. If someone else from this company would like to contact me and resolve this matter in a professional manner id be very happy to do so. But if not that's okay to. I have been in touch with people in Ontario to file a formal complain, so the ball is in their court.. Also, if trustpilot wants to see the emails between us I can provide them to show this is not just retailigation, but the truth .

Updated: You are unbelievable Amanda , the lies , the lies .. They are right , you care more about your reputation than your customers. You sent me crystallized produce, very evident in the photos I sent .. My main concern was not the AOD dissolving , it was the crystallization and the fact that none of the produce was even in powder form anymore , but turned into solid matter, which means the amino acids have been broken down , and not as effective . However you kept going on abt the way I reconstituted just one of the vials ( which is standard procedure to everyone but you ) . You were very rude and consistently blamed me for everything and ignored anything else I said that you couldn’t blame on me, like the state of the Chk-cu, that I haven’t even opened. You spoke very passively aggressively to me and seemed angry that I was even bothering you with my concerns.
It was almost noon by the time I messaged and asked when you would be sending it . Do you remember what you wrote me back ? If I’m allowed I can copy & paste it here . I couldn’t believe what you said that to a customer!! And after that point I agree I was pretty cranky , but I only threatened to go public with your horrendous customer service . I was like you instigated a fight , so that you didn’t have to refund me .
If it’s not abt the money and you are truly concerned about your customers get someone else from your large company to speak to me and help resolve this matter in a reasonable manner. I’ll update it on here to let everyone know you were able to fix this issue.. Sound good ???

Hi Amanda, so can I interprete that you do not want to resolve this issue?

May 22, 2025
Unprompted review
Peptidewarehouse logo

Reply from Peptidewarehouse

Hi Tracey. We appreciate the time to provide your feedback. Our preference would have been a more constructive way of resolving your concerns.

For the benefit of the reader, the customer purchased AOD9604 and processed to add acidic acid (AA), lowering the pH of the solution sufficiently that prevented it from dissolving. A quick Google search will show that there is a huge amount of low quality AOD9604 that turns to gel when reconstituted and acidic acid may be needed to salvage the product. Our AOD9604 is better and won't turn to gel. Even when the acidic acid was the cause of preventing the peptide from dissolving, we still offered a full refund to the customer and the customer was advised to expect the refund the following day. Here is where things went terribly wrong.

The next day:

9:34am: "What time"
10:24am "WHERE IS MY MONEY"
We did not even get a chance to read these emails because emails are answered in order there are sent. The refund authorization had been sent to finance to be paid before noon as we promised the customer.
10:41am " I want my money in the next 20 minutes for the junk you sold me or we can see what other ppl think of the pics "

For anyone familiar with our products, they understand we only sell the highest quality and highest purity peptides in the market. We regret the customer added acidic acid but that does not make them junk.

We are a big company (actually Canada's top supplier of peptides) and receive hundreds of orders and customer emails per day. We can't answer emails within 20 minutes, let alone issue a refund within 20 minutes. I am not aware of any online retailer who can provide such a fast refund.

Even before we had a chance to respond, the customer began posting negative reviews and misinformation all over the Internet, including about 30 one-star reviews on our website. These were removed despite that we do not have a practice of deleting reviews. Customers can see all the reviews left by our customers. For example, a customer left a one-star review about our face cream because it didn't make him look younger. We did not delete this review because the feedback is important for customers to read because it sets expectations about the product.

We love our customers and we have almost 1300 five-star reviews from our customers. If a customer has any issue whatsoever with their order, we will take all necessary steps to resolve.

However if the customer resorts to threatening our staff - as was the case with this customer - we have limited options to resolve the matter.

As always, we can be reached at info@peptidewarehouse.ca and it would be our pleasure to assist all customers with their inquires and orders.

Rated 5 out of 5 stars

Fast, Reliable

I've ordered from them 3 times and gotten the package quickly with without problem each time. Recommended

April 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

Edit: Cleary the problem in this company starts from the top down. Lies upon lies in their reply. If trust pilot would like I'm more than willing to submit the email chain in its entirety for a unbiased review. I can't believe Amanda is actually in customer service...i assumed she was the owner because she doesn't read before replying and became very emotional.

The statement that you are Canada's top supplier, how can you claim that...based on what available metrics? That just shows everyone here what a liar you really are.

Your vials look like they were made in a garage, your product is suspect, the shipping was slow, and customer service was anything but service.

Thinking of buying from these guys? Search their name and Reddit on Google and have a read.

Terrible customer service. Extremely rude. Slower than promised shipping even though I only live 45 minutes away from their office. Questionable product and if you ask them about it expect a condescending reply where they don't actually read what you wrote, or bother to get your name right in the reply. This was my second order from them. My first order last year there was an issue with how the cap was installed and where it crimped on there were multiple sharp edges. This was my 3rd tier supplier when others had no availability but they're off my list now.

March 21, 2025
Unprompted review
Peptidewarehouse logo

Reply from Peptidewarehouse

My name is Dennis and I am the general manager at peptidewarehouse.ca Normally our customer service manager Amanda would reply to this review however given the circumstances, I must reply. For the reasons that follow, this customer was banned from our store and it appears the one-star review was posted in retaliation.
We love our customers. For those who have had the pleasure of interacting with Amanda, you will learn she is helpful and informative and often answer customer emails at 11:00pm on a Sunday night. Amanda’s contributions are a significant reason why peptidewarehouse.ca has grown into Canada’s top supplier of peptides. She is a valued employee.
Sometimes customers are demanding or even rude. That’s part of the customer service industry and we adapt the customers needs to ensure they have a rewarding experience when buying from our store. However, there is a limit. In this instance, the customer chose an approach that included misogynist comments towards Amanda. As a company, we will protect our employees from such conduct, resulting in being banned from future purchase. Despite this, we wish the customer well.

Rated 5 out of 5 stars

Very good exprience

Very good exprience. Got my 10mg and 30ml bac water super smooth everything no hick ups, weird things just like any other reliable place to shop :) . Shipping was fine. Thanks guys

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Purchased $1500+ with peptidewarehouse.ca
They sent out the package with ups not requiring a signature. Me and my girlfriend both got home late this night. The box was out all day and night.
Now the company seems to not have package insurance as they basically have said “not our problem” so im out $1500
STAY AWAY FROM THIS SITE

December 4, 2024
Unprompted review
Peptidewarehouse logo

Reply from Peptidewarehouse

Hi Anthony: Thank you for your feedback. We promptly shipped your order the same day. The UPS tracking confirms the package was successfully delivered. We have insurance, however the claim will be rejected because UPS has a photo of the package sitting at your front door. We advised you that we will re-ship your order once we receive the documentation we requested. Customer service is important to us and we have earned over 1200 five-star reviews on our website. This situation is unfortunate and we are ready to re-ship your order once you reply to our request. Best regards, Amanda

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Rated 5 out of 5 stars

After researching on Reddit where to…

After researching on Reddit where to purchase from Ive been very happy after receiving my order. I was a skeptic but its been a great experiences and the customer service has been a big reason why. They are prompt with replying to any inquiry i had.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Rarely do you experience the level of…

Rarely do you experience the level of customer service that I received from Peptide Warehouse nowadays. If I could give them a 10 I would.

Great service, great products and exceptionally fast delivery. Would not shop anywhere else!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Quick shipping

Quick shipping, one of the peptide creams i bought was damaged during shipping-but immendiatly after asking for a reship they obliged. The ghk-cu peptide has worked great so far. I couldnt be more happy with their service!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Top shelf satisfaction

Ok, real deal customer satisfaction. Prompt and without delay on the same day. These guys act as if every person in the world is watching and waiting to judge them & like savages for customer satisfaction, they pounce and rip on any possible excuse to have the customer be left with anything to possibly complain about. Straight up, I made mention of a product that wasn't as effective as the other products I bought , (cjc1295 great VS pt141 poor) And boom, they jumped on keeping me from having anything left to butch about, they first off shipped me twice the order full paid , postage ect. And apologized with a sincere regard to maintain my business loyalty. They already had my loyalty, I was happy with all previous experiences and products. Just this one time , I made a *hey heads up.... Wasn't too thrilled bout the one thing.... But all the other things I have been happy with thus far...." And before I know it they are fixing this situation beyond what any possible comment I made could shed a sliver of negative light. I can't believe how fast and without question they snapped into action to do the most that they could. I bet this review sound like I'm being paid to write it, but that's just how impressed I was with the service & situation. As for the CJC1295 , that's another great product I noticed excellent purity in their list of solid products I've benefited from.

July 9, 2024
Unprompted review
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