It looks better on the website than it…
It looks better on the website than it is. A light bulb/LED inside would really have made the difference. It looks decent overall but definitely not upto the standard I saw online. Also couldn't find a place to send a review on their website which tells me the reviews they chose can be selective or scripted. Not surprised tbh. Once you pay they are done with you I think.
Reply from UPplantsUK
Hi, thank you for taking the time to share your honest feedback. We’re genuinely sorry that the product did not meet the expectations you had based on what you saw online. Your point about adding an LED or light source is valid and has been noted by our product team for future improvements.
Regarding reviews, we want to clarify that we collect feedback via email, which is sent a few days after delivery so customers have adequate time to experience the product before reviewing it. Reviews shown on our website are submitted by real customers and are not scripted or selectively edited as you can only share a review if you have a valid order ID, though we understand how the lack of clarity around this process may have led to doubt and we take responsibility for that.
We’re also sorry that you felt disengaged after your purchase. That is never the experience we aim to provide, and your feedback has been shared internally to improve how we communicate and follow up with customers.
We truly appreciate you calling these things out. Honest feedback like yours helps us improve, and we hope to do better going forward.
