PERFORMANCE ONLINE Reviews 

ABSOLUTE SCAM !!! Took my money over a year ago spent 6 months pretending they were waiting on parts to fill the order then randomly cancelled my order in July. STILL NO REFUND OR PARTS. DO NOT BUY FROM THEM!

Never received a part that was ordered in June 2026. Bank is giving me a hard time with claim dispute. DO NOT ORDER FROM THIS COMPANY

This place is an absolute joke—stay as far away from Performance Online (POL) as possible!
They are quick to take your money, but the second anything goes wrong, they completely abandon you. I had to return an item, and the FedEx return shipment was lost in transit. Because the return label was generated directly on POL's corporate shipping account, FedEx explicitly requires the account holder (POL) to file the lost package claim. POL completely refuses to help, ignoring my emails and leaving me with a non-existent refund of $63.28—even though they already charged me an extra $18.00 just for that useless return shipping label!
It is infuriating how a company with an F rating from the Better Business Bureau can be this consistently terrible. They expect the customer to pay the price for a lost package under their shipping account while they sit back and offer absolute radio silence. Getting a promised refund processed out of them is a total scam. Do not give them a single dime of your hard-earned money unless you want to spend weeks fighting your bank for a chargeback just to avoid getting ripped off!

Ordered parts from these guys on August 4th, 2026….still have not received them. When they finally answered the phone I was told it would be another 4-6 weeks….still nothing..then an email says their email and phones were out of service…then more delay tactics..then totally ghosted. I’ve contacted my credit card company and have asked for intervention. Terrible customer service!! Never will I deal with them again!!

I order a power brakes masters cylinder 12/2/25 and still haven't received it and cannot get my money back from them. Having a hard time getting through to someone to help me out put me on hold for hours. I'm thinking this company is a fly by night take your money and send you it's on back order... had to give them 1 start to leave a comment. Don't order anything from Performance on line...

RUNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN!!!!!!!!!

A BIG FAT "F" They owe me over $800 and now their phone is temporally down. What a joke. This is straight out THEFT!!
I purchased a 2 sway bar's, one didn't quite fit and the other they didn't have in stock. I found this out when I was attempting to return the other sway bar. So, I paid another $50 to return the sway bar. It was received by "Brandon" according to UPS tracking. I Spoke with "Fred" on 8/13/26. Fred told me to email Claireatperformanceonlinedotcom. I have twice in the past 30 days. crickets......
Bottom line, this company is still selling parts online with ZERO customer service or $$$ returns.
This is straight out THEFT!

Performance online

Horrible company, DO NOT PURCHASE FROM THIS COMPANY. I purchased a power brake booster and master cylinder assembly from them on July 13th. The item still had not shipped on July 23rd, so I called to see what was going on. Told some of the items were on back order and wouldn't be available for several weeks. I told them to cancel my order, and refund my payment. A week later I called and checked on the status, and was told the order had been canceled and they would initiate a refund again. I have called several times now, and emailed as suggested, but still no refund. No refund in July, August or September. I opened a case with the Better Business Bureau on September 4th, and they can not get a response from the company either. I will now have to battle my credit card company, with hopes of getting my $734 dollars back. Terrible company. DO NOT PURCHASE FROM THIS COMPANY!!!!!

Should be 0 stars. These people have robbed me of $1300.00. Placed an order and cant get any info. Its been 3 months. No responses to emails, no one answers the phone. Do not use this company. At this point they seem like crooks!

Buyer beware - AVOID THIS COMPANY.

Ordered some engine mounts on March 9th 2026 that were showing as in stock, after multiple emails (often with no reply) they arrived early August 2026. They are an absolute shower of sh*( and I would recommend avoiding them at all costs!

Wow...I wish I would've read all of these terrible reviews before I ordered anything!! I placed an order on April 2nd 2026 for a brake booster/master cylinder kit for a 59 Chevy truck. Weeks went by and nothing. Called and after what seemed like hours someone finally answered. I was told they were waiting on the bracket. More weeks go by and nothing. Called again and after 45 minutes or so someone answered. Same story...waiting on something. Fast forward to July 2026...called AGAIN and never got an answer. Tried the chat on the website and got a response. The master cylinder (Willwood) was on backorder. We can ship what we have, and we'll refund the cost of the master cylinder ($305), and you can just order it from Summit. I said OK...believe it or not I actually received most of the kit. I ordered the master from Summit. This company is an absolute JOKE!!! Now I'm fighting to get my $305 refunded. No answer on the phone it just rings for an hour or goes to a voicemail that nobody response too. I was told to send emails today...and will prob never get a response. I'm realizing that I will never see that refund!! How are these A holes still in business??? Can we all get a lawsuit going or something?? DO NOT ORDER ANYTHING FROM THIS JOKE OF A COMPANY...SAVE YOUR SANITY!!!!!!

Ordered a disc brake conversion for my '62 Corvette. Buyer beware with this company!! Package was never shipped. Zero communication from the company, and after requesting a refund, I still have not received that after a month of initially placing the order. Very shady company to say the least. Stay away from them at all costs. They'll attract you with very low prices but don't fulfill their orders or communicate any delays. Now I am left with disputing the charge as fraud with my credit card company. And to think they were recommended by another Corvette owner on Facebook.

Work customer service ever .almost two months and still no refund.keep getting told they will send to accounting dept.No body has ever answered in accounting when calling.have to go through bank to get refund on back order part.

Ordered parts 2 months still waiting. have to wait 45 minutes to talk to anyone just to get transferred to nobody. Their online help is just as bad. First they told me it shipped then it didn't and I'll receive an e-mail when it does ship. Now they won't respond to anything. What ever you're looking for you can find it elsewhere. better to pay more than get ripped off.

I ordered a disk brake conversion kit for my 1964 Buick Riviera on Dec 3 2025. It is now it is June 30th 2026.
I have E mailed numerous Time with a response of due to volume of E mails it will be 24 to 48 hrs for a reply. I also have called several times with them telling me that they are waiting on parts. I feel they do not want to honor the price that was quoted. Money was paid on Dec 3 2025.
These guys should be shut down. I have not asked for a refund because the price quoted was a good deal. I guess I will have to ask for a refund. My next action will be filing a complaint with the BBB.
save yourself some grief and don't order from this scam business

My order was supposed to take 5 days maximum. It’s been more than 2 months that I’ve been waiting now. And radio silence from their team for the last month.

They haven’t responded back to my last 5 emails.

Feels like a scam and I’ve been ripped off.

They haven’t responded to my refund request so having to go thru my bank to get this charged back

Purchased series 800 power steering kit for 1957 Chevy truck. The new steering box is machined crooked for the pressure side hose and leak no matter what you do. I have been building g the truck from ground up and this was a last peice to install so the warrenty date has passed. However they sold me a defective part and should at least replace it.

Worst thing I ever done was ordered from this joke company hardly any response ordered stuff in January still haven't gotten anything finally asked for refund have yet to receive it either $725 plus $215 an nothing will never order from here again

Avoid this company do yourself a favor, I ordered a brake booster kit, waited a week for it to ship, I called to ask about it they said they were waiting on parts it would be 3 weeks possibly I asked for a refund they then told me it would be 15 days to process a refund, has to file a fraud charge with my bank to get my money back. Do yourself a favor and order from a reputable business!!!

Worst company I've ever dealt with. Said product would arrive by the 13th of March. I called they said sorry we're waiting on shocks. Waited 3 weeks called again was told ohh no we have the shocks were waiting on the brackets it will be several more weeks until they're done. I said i dont have months to wait for parts I want a refund. He said no problem it'll take atleast 15 business days until you get a refund. 20 minutes later I get a message saying from another person from sister company saying we have brackets but we dont make shocks in house. Like get your lies together. Will never deal with them again and would give them 0 stars if I could. Don't waste your money here buy elsewhere and see all the other crappy reviews

These people are some jokers, save your time and money; shop somewhere else.

I placed a $500 order for a brake booster/Master Cylinder combo on December 20th (it’s now January 13th). It got to December 26th and I didn’t get any shipping info so I reached out. They emailed back and said they don’t have it in stock (website didn’t say that), that they’d get it on January 15th, and that they’d get me an update within 2 days.

It got to December 30th, heard nothing, so I sent an email requesting an update. They never answered me back. So I reached out again on January 7th; they again didn’t email me back. So I called them, sat on hold for 20 minutes, and now they’re saying they still don’t have the parts, and MAY get them in another two weeks (over a month since the order).

I’ll never order anything from these people again. What a joke.