PERFORMANCE ONLINE Reviews 

28
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TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

ABSOLUTE SCAM !!! Took my money over a year ago spent 6 months pretending they were waiting on parts to fill the order then randomly cancelled my order in July. STILL NO REFUND OR PARTS. DO NOT BUY FR... See more

Rated 1 out of 5 stars

Ordered parts from these guys on August 4th, 2026….still have not received them. When they finally answered the phone I was told it would be another 4-6 weeks….still nothing..then an email says their... See more

Rated 1 out of 5 stars

I order a power brakes masters cylinder 12/2/25 and still haven't received it and cannot get my money back from them. Having a hard time getting through to someone to help me out put me on hold for ho... See more

Rated 1 out of 5 stars

This place is an absolute joke—stay as far away from Performance Online (POL) as possible! They are quick to take your money, but the second anything goes wrong, they completely abandon you. I had t... See more

1.5

Bad

TrustScore 1.5 out of 5

28 reviews

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1.5

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(28)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Never received $2,500 order finally cancelled

Place order Sept 13 for over $2,500. Rec'd confirmation email. Nothing was ever shipped to my mechanic after 30 days. Called three times and each time was told they would get back with me, and of course that never happened. Called again today to cancel order, and was told I would receive a credit memo within 1-2 days. No apology offered for lateness of delivery or anything. Let's see if I actually receive a refund!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a complete suspension kit

Bought a complete suspension kit. After less than a year, front springs had to be replaced at additional expense by me. My mechanic said that not only were the springs substandard, but had weakened to the point of the suspension hitting the tops of the shocks! Our car had become unsafe to drive. POL is POS!

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a power brake conversion it

Ordered a power brake conversion it, after 3 weeks I got most of the parts but not all and no instruction sheet. Called multiple times to get missing stuff ordered. 5 days later still no ship confirmation or tracking number. I will look for other parts supplier in the future

January 2, 2025
Unprompted review
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Rated 1 out of 5 stars

They will take your money good luck getting parts

They will take your money, not answer the phone for hours, they don’t reply to emails in a way that’s effective or helpful. They have no grasp of simple logistics and simply don’t care what they put their customers through. It’s the worst parts company I’ve ever used. Look up their BBB reviews my experience absolutely mirrors every other complaint. I would bet the owners of this company are somewhat blind to the way their customer service treats its customers.

May 2, 2023
Unprompted review
Rated 1 out of 5 stars

TOOK MONEY AND NOT ANSWERING EMAILS

I ordered from Performance Online on 13th July. All the items were showing as in stock on their website.

Afterwards they emailed to say that some goods were on back order!!!

It's been nearly a month and I have had no updates on the shipment and they are not replying to my emails.

AVOID!!!!!!

August 4, 2021
Unprompted review

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