Performance1 Auto Parts Reviews 359

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Placed an order on May 22: Order #32280. Silence since then. Voicemail has been full since May and zero replies to my email requests for information. Will be contacting my credit card company to... See more

Company replied

Rated 5 out of 5 stars

I had nothing but positive experiences. Ordered in person and online. Shipping was fast and friendly delivery service. High quality car parts. My car runs better. Great hidden gem in Toronto, they hav... See more

Rated 1 out of 5 stars

Absolute bullsheet company. Ordered parts middle of may this year, order number #32193 changed status to awaiting shipping, nothing no follow up from them or anything, tried emailing them 3 times, can... See more

Rated 1 out of 5 stars

Ordered running boards on June 17,2022 cost $432. Still never received my order and after 100 phone calls and 20 emails still no response from Performance Parts . Order # 32875. Avoid these scam artis... See more

Company replied


Contact info

2.7

Poor

TrustScore 2.5 out of 5

359 reviews

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Rated 1 out of 5 stars

Poor communication

Poor communication. Still waiting on shipment of fender flairs. Phone calls are not answered and no response to my emails.

April 21, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

UPS tracking #1Z6559X42025177913

Rated 1 out of 5 stars

No updates or shipping info

“Canada shipping takes 2-12 days for customer to receive it is very deceiving”. That by no means is the expected time for your product to arrive. Ordered on the 1st, “awaiting shipment” on the 6th. 2 weeks later still hasn’t shipped. 2 emails, a call and texts without a straight answer. Don’t expect customer service or quick turn around. I will update if or when the product ships/arrives. As of right now it has not been a pleasant experience so buyer beware.

April 21, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

UPS Tracking # 1Z6559X42014031537

Rated 1 out of 5 stars

No Way To Contact Them - Never Shipped My Parts

I’ve called, emailed and emailed again. The same as all the people before me. No communication and no response to my inquiries. It’s now been a month and no update. Do they actually sell truck parts?

April 20, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Gary, your order is being shipped today.
CANPAR Tracking # D420926810002124899001

Rated 1 out of 5 stars

i ordered exhaust headers for 09-13…

i ordered exhaust headers for 09-13 toyota corolla (E140) for my boyfriends birthday. i ordered them on march 21st and it’s april 13th and still haven’t heard anything. i’ve emailed multiple times and no one has responded, i’m starting to think this place is a scam, i would really recommend shopping somewhere else for your car parts. i’ve left a review on the product itself stating my concern as well and i’m hoping for at least confirmation from this company that my order is still on its way as well as a tracking number but it’s seeming like that’s never going to happen at this rate, please shop somewhere else

April 14, 2022
Unprompted review
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Reply from Performance1 Auto Parts

Your order was cancelled and refunded. Reason: "Out of Stock"
Our expected arrival of the new stock is next week but since you can't wait we had to cancel the order.

Rated 1 out of 5 stars

HUGE SCAM DO NOT ORDER FROM THIS COMPANY

Ordered performance headers for a 05 civic ex that was over two weeks ago I have sent them multiple emails to the two different email addresses they provide. I still have not even received a tracking number, don’t order from this company complete waste of money I wrote an email asking for a refund didn’t even get a response and that was a week ago. The response below is also false I never received any refund of any sort nor have they replied to my requests.

April 7, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Full refund applied !
The refund has been initiated at our end and it should arrive to you in 2 business days ! You are NOT BEING SCAMMED !!

Rated 1 out of 5 stars

As a company owner i would have to say…

As a company owner i would have to say that I would not be in business very long if I ran my company this way!!!! I have placed an order in March 21/22. Received conformation on March 24/22 that the status was changed to awaiting shipment and have heard nothing since. Have made multiple calls to a mailbox that always seems full (I now understand why!!!) or a voice that doesn't answer with a company name???? I did get ahold of some woman who stated that they would call back. ( Q- what year???)
To sum it up I am feeling like I'm being taken for a ride and so is my hard earned cash by a bunch of crooks!!!!
The only Performance here is called the vanishing act and they will win the Oscar for their PERFORMANCE 1

April 6, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts


Your order has been cancelled and refunded. Your refund should arrive in 2 business days !!

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. They state 2-12 day delivery and I am at 22 and haven’t got a tracking number yet.
Emailed twice no response, called multiple times no answer and mailbox is full.
There is absolutely no costumer service.
Now I will try to figure out how to get a refund as I’ve got no product and can’t get any response. Seems like this place is a scam. Stand clear and find a supplier that has service and not just a “fake” website that promises everything and delivers nothing.

April 6, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

UPS tracking # 1Z880RR12021945778

Rated 1 out of 5 stars

Bought pocket style fender flares for a…

Bought pocket style fender flares for a 2011 Ford F-250 and waited for over a month for them to show up and they sent me oem looking cheap 2009-2014 f150 fender flares and will not respond to my email and when I call it says the mailbox is full, very unhappy with the service and now I’m pretty much out $320 because it seems I will not be getting a refund.

March 30, 2022
Unprompted review
Rated 4 out of 5 stars

Parts were great

Parts were great, delivery was a little slow but understandable these days. When I called in the guy who answered seemed like I was putting him out asking for an update 4 days after I placed my order with no response except for my PayPal email.

March 19, 2022

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