Perfume Hut Reviews 

135
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Bought a perfume my daughter requested and she was really happy with it, fast delivery and good price.

Rated 1 out of 5 stars

Avoid Perfume Hut !!! Should be called Perfume sh..e .co.uk Purchased a Christmas present from perfume hut and they intentionally sent a different model to which was a cheaper model customer ope... See more

Company replied

Rated 5 out of 5 stars

I bought a few perfumes and am amazed by not only the packaging, but the bottles are works of art and the scents are just heavenly. Customer Services alone deserves 5 stars, keeping you informed... See more

Rated 5 out of 5 stars

Happy with my purchase of Jean Lowe Ombre, arrived within timeline given by Perfume Hut, thanks for keeping me upto date with progress of order through tracking. Will be purchasing more later

Company details

  1. Health and Beauty Shop

Written by the company

In 2013, an independent fragrance enthusiast had a vision to enrich our senses with quality fragrances and accessories from around the world. Perfume Hut is the realisation of this dream.


Contact info

3.5

Average

TrustScore 3.5 out of 5

135 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(135)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

I bought 2 home pod eBurners with bakhoor, the product is good quality and looks beautiful. Also the customer service was great. Thank you! Will definitely buy from here again.

November 20, 2021
Unprompted review
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Rated 1 out of 5 stars

I bought something by mistake but they…

I bought something by mistake but they refused any return and were rude to me about it.

November 19, 2021
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Reply from Perfume Hut

Hi thanks for your review, unfortunately we are unable to verify your details, could you kindly get in touch with us so we can look into your concern.

Kind Regards

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Rated 1 out of 5 stars

I had a problem with the electric…

I had a problem with the electric bakhoor burner, asked for support and the store owner left my message chat half completed and offered no solution. I will be approaching the payment provider for a refund as the product is not as I expected it to be and the level of service is simply not good enough.

November 9, 2021
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Reply from Perfume Hut

Hi, we are sorry that you did not like the item, we have been in touch with you throughout and we have evidence to show that, also PayPal (who you chosed to open case with) have rejected the claim due to us showing full details in item description..

Rated 4 out of 5 stars

This was a lovely product it was a very…

This was a lovely product it was a very quick delivery too. I bought the Nabeel bakhoor alongside the electric burner. This fragrances the house very quickly only downside is that it burns for 90 seconds at a time switches off and you need to put it on again. Also after a couple of times of it being on it needs charging. Other than that, its a good way of fragrancing your home quickly as the bakhoor lasts for quite some time even after it has gone off.

October 31, 2021
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, they have been very helpful in solving an issue with my order

October 30, 2021
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Reply from Perfume Hut

Hi sorry to hear that you have had an issue with an order, we have tried to reach out to you to resolve it but we have not had any response, if you could please contact us and we would be more than happy to assist you.

Rated 5 out of 5 stars

Thank you

Thank you. It was a graduation gift and the graduate loved it.

October 19, 2021
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Reply from Perfume Hut

Thank you for taking your time out to share!

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Rated 5 out of 5 stars

Would definitely recommend purchased

Would definitely recommend purchased a bakhoor burner couldn't be more happy. Had a problem with setting it up the person was so helpful explaining it. Such good quality item from perfume hut thank you so much.

October 15, 2021
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 4 out of 5 stars

Excellent product

Excellent product
Good customer service

September 23, 2021
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 3 out of 5 stars

Parts of order missing. Not impressed

I received my incense burner without a lid.
Got a replacement lid sent out on Friday 30th, and today is the 6th and still waiting.

Only gave 3 star because I got the main part of the item, if not it would have been a 1 star. Poor

August 6, 2021
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Reply from Perfume Hut

Hi thank you very much for taking the time out to review us, i can confirm that the replacement was sent out and delivered on the 8th, if there are any issues please do contact us. Kindest Regards

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Rated 5 out of 5 stars

Fantastic place to purchase !!

I purchased 2 e-bahkoor burners from Perfume Hut and they are fantastic. The delivery was fast and the service was fantastic. I was provided 2 additional items as gifts, which was totally unexpected. I will be purchasing from this place again. Great service, thank you Perfume Hut.

May 12, 2021
Unprompted review
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 5 out of 5 stars

Home Pod Bukhoor eBurner

I purchased the Home Pod Bukhoor eBurner - It's perfect, so easy to use and makes a beautiful home decor piece! The service was great, the item was well packaged and arrived so quickly! Would highly recommend Perfume Hut

March 23, 2021
Unprompted review
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 5 out of 5 stars

I ordered myself the round car bakhoor…

I ordered myself the round car bakhoor eburner and I love it A.l.
Who has time for the coal thing anymore?? bye! lol

Masha Allah my eburner and bakhoor were packaged perfectly, I got free delivery and it arrived 2 days after it was dispatched Alhamdulilah.
The owner is soo nice, courteous and helpful Allahumma baarik 10/10 and any and all questions and enquiries I had were addressed promptly and politely Alhamdulilah.

Others that have seen it are impressed interested in it and think its soo cute ,my friend posted a video of it in use on snap and insta and another sister is looking to purchase 1 now A.l. so that's good.

I'll deffo be back when I run out of my Nabeel Nasaem Oudh insha Allah . If the delivery is still free of course 😉

Jazaakallahu Khayr/an Perfume hut, Appreciate you🙂👌🏾

February 27, 2021
Unprompted review
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 5 out of 5 stars

I love my electric bakhoor burner and…

I love my electric bakhoor burner and the fragrance is amazing ! I ordered for a gift to my friend but I kept it at the end 😊and ordered more boxes of incenses . The delivery was a bit slow because it was out of stock , but I received the burner in 10 days time . I ordered more few boxes incenses and the shipping was in 2 days . Excellent customer service and products. Highly recommend .

February 20, 2021
Unprompted review
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Rated 2 out of 5 stars

Avoid

Bought an electric burner n some bakhoor for a gift. Arrived well packed n very quickly. I got a nice follow up text to check everything was ok. Update: item was faulty and received odd poor comms when trying to rectify. Would not recommend seller

January 31, 2021
Unprompted review
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 4 out of 5 stars

Delivery was quick

Delivery was quick, and customer service was amazing. I felt an queries i had were listened to and addressed immediately. Inshallah will be ordering again from this website.

January 26, 2021
Unprompted review
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Reply from Perfume Hut

Thank you for taking your time out to share!

Rated 1 out of 5 stars

Q Perfume-hut.co.uk......0/10

Should be called Perfume- Sh-t.co.uk
Bakhor smelt of nothing in the box or burning threw it in the bin as not FIT for PURPOSE.
Creed perfume smells like watered-down Toilet Duck in fact Toilet Duck smells better ( in my opinion)
£23.57. Wasted...Save your money buy elsewhere.
●Avoid This Seller●Cant give minus stars or would have.Owners have lodged a complaint to Trustpilot that my review is unfounded?Unfortunately for Perfume-Sh-t I have proof of Purchase,Proof of delivery & have forwarded required info onto Trustpilot,Who Verified my purchases from Perfume-hut.co.uk.<<< from credit card receipt etc.
●AVOID THIS SELLER●
No offer of replacement or refund to date but didn't expect anything different having sampled their products.In fact they are now stating they have no record of my Transaction,WOW their incompetence is much much better than their products ( In my unbiased opinion) Read review (15th down from 9th July 2020)on their reviews for another genuine review,One i wished I had read before purchase :-(
●AVOID-AVOID-AVOID● YOU HAVE BEEN WARNED●
kindest regards in these troubled times.

January 22, 2021
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Reply from Perfume Hut

Hi we are sorry to hear that you have had an issue with one of our services, we can't seem to find your order details anywhere, could you please kindly contact us via our contact form on our website and we will be more than happy to take a closer look at this.

Kindest Regards

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