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3.9
10 reviews
No history of asking for reviews
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Was served buy justine she was really helpfull in helping me select the ryt gift and got me a good deal in what i bought also i git a free gift i recomend the perfume shop over any other
Just like you know I've been into crystal peaks perfume shop and a good price on my perfume I will shop there again
The Cumbernauld staff are beyond helpful nothing was too much bother also very friendly and knowledgeable
1 star is 1 too much!!!
Shocking service in store and online
On 28th October 2025 I ordered aftershave in your foyleside Derry store. One week later after not seeing any correspondence about my order I went back into store and was told I would need to get a refund on my order but that it could not be done Instore. I have been In contact through email with Shane and again not getting my refund sorted. This is absolutely ridiculous and the customer service is quite frankly disgraceful.
I ordered my daughter-in-law E gift card unfortunately she couldn't use it as they said they've got an IT this problem this has been ongoing for almost two months I've asked for manager to phone me back they never do I've made a complaint they've never answered and now they've blocked me out of my perfume account online so I can't talk to them on chat To keep promising refund and never happens I've spoke to the bank for a refund answers for clarity this is one of their emails Racheal Vongai Sululu (The Perfume Shop Customer Service)
8 Oct 2025, 12:17 BST
Hi Kevin,
Thank you so much for contacting The Perfume Shop.
I sincerely apolgise for the inconvenience that has occurred on your E-gift card. I totally do understand the importance of this card since it was a gift for your daughter in-law.
I can assure you that your refund was escalated on the 7th of October 2025 and refund usually takes up 3-5 business days, but it is dependent on the type of bank in which you may be using which may take up to 14 working days.
In the meantime, if you require any further assistances, please feel free to contact us.
Kind regards,
Racheal
Customer Service Advisor
“I received first-class customer service at the Perfume Shop in Tooting. Doreen and Alice were absolutely lovely—friendly, knowledgeable, and went above and beyond to help me find exactly what I was looking for. A truly pleasant shopping experience. Thank you both!”
Lovely shop lovely staff amazing customer service ,can’t help u enough .
Lilly was good sales women in coventry
Lovely sales assistant Siantai. Super helpful ! Great experience
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