Perfumerías San Remo Reviews 1,125

We place an order for over 47 euros. (68469606). Bartolini, the Italian courier delivers a package wrapped with Bartolini tape.

When we open the package we notice that there are no documents from San Remo. We also notice that one of the items (worth 2,99 euros) is wrapped in plastic and that the rest of the items have been “cleaned” (some labels are off).
A box containing a glass bottle of cologne is wrapped with the Bartolini tape.
When we open the wrapped soap, it starts leaking on the floor. The bottle is broken.

What probably happened: Bartolini broke the package, and tried to patch so that we would not refuse it.

I contact San Remo support with pictures and a video of the bottle leaking (support happens to be “nutritienda” btw) where P.C.first asks me a picture of the shipping label. I send the picture.
Then she tells me to put the broken bottle in a carton box and to deliver it at the nearest post locker with their return adhesive sticker (which I then realize is not in the package).
P doesn’t even care if the products have been taken care of following sanitary rules. As far as I can tell, there could have been a bunch of Bartolini employees opening the bottles.
She is only focused on me indicating which product I will be returning.
I should return them all. Still evaluating what to do.
I would NOT recommend San Remo nor Nutritienda to anybody.

Not only they do not give a damn about the products arriving safely but they doubt you when you indicate that the cheapest of them all (2.99 over 47 euros) is broken.

Never again.

UPDATE AFTER THE ANSWER:

I still don’t believe that I was asked to return all the products, including a LEAKING bottle of soap to get a refund or a substitute.

One reason more to avoid them!

Very bad service from Perfumerías San Remo. They don’t deliver on their promises, two weeks of time wasting, blaming shipping company for loss of the product and fail to provide a valid tracking number. It is highly likely the order was never shipped and that they lied deliberately. Very unreliable, non-transparent, murky business conduct. Stay away and don’t buy there!

I bought a si passione Giorgio Armani perfume that wat in sale
I buy it as a gift and after 3 day I gave an email your order has cancelled because that item is sold out!!!after 3 day !! They are waisting My time without an apologize

The staff is very friendly and helpful. Moreover, I love the ambience.

This products are very good and normal proce

The girl who served was very helpul and very nice. Gave me some options to choose which products should I get

It’s very good place to shop for your skin care product and everything, also they have very interesting price