The Pergolux pergola is very well made. Opted to have contractor install. Took 3 men most of one day. Everything worked except no remote control of LED lights. I contacted Pregolux customer service. After several attempts to rectify the problem they agreed to replace the control box. Natalie was very helpful in tracking the control box shipment. The new control box worked first time after installation. It was tricky to install control box cover piece with all the louvers already in place but with some effort I managed to get the cover over the control box. Overall I am pleased with the quality and appearance of the Sun dream 2 pergola from Pergolux.

If you're installing it yourself, plan on doubling the time required (10 hours). If you were doing a 2nd install with your insights gained from the 1st, you could probably do it in 5-hours. LPT: Since the piston arm lever (metal bracket sticking up in the middle) in the center hinders louver installation, use the same method the manual and videos outline for the last 3 louvers. Namely, slide the 3 or 4 middle louvers forward before slotting them so you can get the louver closest to the piston arm lever in place.

Avit was quick to follow up and get my questions answered in a very timely manner. Thanks!!!

Avit was wonderful and went out of her way for me.
I truly thank her and her team!!

The ordering process was very easy. The person on the phone was friendly and very knowledgeable. We put together a good deal and now I am waiting for delivery.

So far I have purchased a pergola and it was shipped to a storage location for 1 month. it should ship. around 3/23. I have it scheduled to be put up as soon as good weather is here.

We were able to buy a good product at a great price. Talpamarkt handled everything quickly and proved to be reliable.

Isaiah C saved my Pergolux experience

He was brilliant in customer service and resolved a frustrating delay. Can't speak highly enough about Isaiah! Pergolux is lucky to have him!

Can't wait to receive and assemble our order!

I ordered the 13'x16' Sundream 2. Product arrived on the pre arranged delivery day. First the positives. This thing is a beauty, very well built, and the price point for what you get is very attractive compared to competitors. All parts, screws, clips were complete. I'm getting loads of compliments from neighbors, family and friends. There are a few negatives, but they are happily minor. The instructions/ Manual are very limited in detail, but watching YouTube videos, downloading the online manual and confirming part placement made it easier to assemble. Yes it takes more than 6 hours to assemble, and we had 3 people working. It took us 9 hours over the course of 2 days, mainly because heavy rain stopped us 3/4 of the way. If not for the rain 6-7 hours would have been met. Some plastic parts needed to be installed with some force to seat properly. No base plate to cover anchoring bolts. Overall, considering those minor issues, I rate it 5 stars for quality, esthetics and relative ease of installation. When my 15 year old gazebo finally bites the dust, I will be purchasing another pergolux pergola.

Avit Vazquez provided excellent support and arranged my Pergolux delivery the way I wanted. Thanks Avit .

Sincerely,

Syed Ahmed

The installation model needs to have metric system units and more actual text instructions

A terrible experience from start to finish.
Not only did I wait months upon months for the correct items to replace those defective in efforts to complete the assembly, other items received were damaged or out right broken, even missing.
Customer service falls equally short of expectations, as their suggestions consisted of buying the missing pieces from a hardware store, or disassembling whatever I had broken my back to build, for a partial refund not even accounting for the days upon days wasted to get this far.
“Some assembly required”. If you have the skill set to assemble these pergolas, you are better off buying materials yourself and constructing a pergola from scratch. Good luck with their “directions” as they are as faulty as the product itself.
Months later and over 20,000 dollars spent, still have yet been able to assemble this over-priced, poor quality product
I strongly advise anyone interested in a pergola for their ideal outdoor backyard experience seek one elsewhere.
You are better off going to costco and getting a decent product, with excellent customer service, neither of which you will find with Pergolux

Had an issue, and was provided with incredbile customer service by Marcelo. If the product is as good as the service, I'll give it 10 stars!

did whatever was required to make things correct

The pergola is pretty nice. However the company’s description of assembly and how two people can assemble it in 5 hours is a joke. We watched numerous videos both on YouTube and the Pergolux website and then enlisted the help of our landscapers. Four of them worked for 7 hours one day and still didn’t finish. The pergola is quite nice though.

I am going to divide this review into 1)product , 2)installation, and 3)post installation problems. The first earns an A, the second a tolerant B, and the last a solid D.

1) I got a Sundream 3 and it is sturdy, pretty, and will be an asset to my Arizona High Country afternoons. I got a screen on the west side which seems quite solid and it came with lights and a heater which I will likely not really use, but not sure. I am hoping that the louvers will be helpful to keep open and avoid a snow load and get more light to my windows in the winter, but that is yet to be tested. (See #3)
2) It took a while for the Pergola to arrive and longer for me to schedule the installation. I live in Flagstaff and they had to come from Phoenix. Two men arrived on time and got right to work. About an hour into it they came to me and said that they didn't have a f***ing part and so couldn't continue. Hmmmm. I suggested THEY call their company or Pergolux and figure out what next. I don't know who they called but they couldn't continue so I called the installation company (based in Washington State I think) and they helped the installers. After a trip to Home Depot and maybe 2 more calls to the Installation company, it was done. (Each time I had to call the installation company and ask THEM to call the installers). OK, so I didn't have a great vibe from the installers and their tramping and leaving cigarette butts in my nearby flower bed, and drinking all the cool drinks that I left out for them AND 4 other workers who were doing other work outside (I know that they drank all the drinks because they left the bottles and caps strewn about the area) didn't help my mood. But then at the end of the day, I had a pergola that looked OK.
3) About 10 louver openings and closings later (mostly to show friends how it worked) the thing stopped working and the motor just whined at my requests for a position change. I contacted Pergolux who send me on to the installation company who sent me back to Pergolux who suggested I talk with the installation company and so on. Everyone wanted me to video the issue (funny because nothing moved and a still was PERFECTLY adequate). Pergolux eventually sent us several videos on how to do the repairs ourselves. Those videos seemed to be referencing another model because when you looked "inside", nothing was the same. There was also a nut that couldn't be loosened even with an impact driver. I must say that everyone was very polite during all this but polite don't open louvers. Eventually they sent us a new motor and we hired a local contractor to come and install it and trouble shoot everything. It took him 4-5 hours to unhouse the problem and put in a new motor. It seems that the wiring had not been properly anchored and worked its way up to be pinched in the louvers. When the louvers couldn't open the motor burned out.

So bottom line: I think I am happy with the product (still have to see how the revised installation goes). I can only say that the accountability was lacking. I would also hope that there was some corrective back and forth between Pergolux and their recommended installers. Good luck y'all.

Purchasing, receiving the unit, installation (by 3rd party) all went very well. We live in Porter Ranch, CA where the Santa Ana winds is part of daily life. I was impressed to see this unit (Sundream S3 13'x13') withstand strong winds so far. Your customer service is also very responsive and professional.

Great price point. Not inexpensive but well made. Installation service was excellent as well. Shiukd have done it years ago. Great outdoor space.