Great service
Great service, on time delivery, and exactly what I expected — highly recommended.
May 9, 2025
Unprompted review
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Company details
Written by the company
Peroz is Australia's premier lifestyle shopping destination, specialising in luxury fashion and home essentials. Women will find an exquisite range of designer jewellery, fashion-forward footwear, and versatile bags. For men, we offer meticulously crafted belts, functional yet stylish footwear, and an array of timepieces. Our children's collections combine fashion with functionality, perfect for young trendsetters. Turn your home into a sanctuary with our curated collections for every room, and extend the luxury to your pets with our top-tier accessories. Dedicated to quality, style, and functionality, Peroz aims to offer a seamless shopping experience. Elevate your lifestyle today with Peroz.
Contact info
Australia
- hello@peroz.com.au
- peroz.com.au
3.5
Average
13 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I bought a pair of uggs from them and I…
I bought a pair of uggs from them and I must say I am extremely happy with the quality of the shoes. I had some questions regarding the sizing and the customer service was prompt and very helpful in answering all the questions.
May 9, 2025
Unprompted review
Excellent service and fast delivery
Excellent service and fast delivery! The team was professional, responsive, and the product was exactly the same as.photos advertised, indeed it was exceeded my expectations. Also, they are easy to communicate and assist.
Highly recommended
May 1, 2025
Unprompted review
Ordered size 8 slippers
Ordered size 8 slippers, but because it was a very tight fit, I returned to the PO Box No. at my own expense and asked for size 9. They said I didn’t follow correct procedure and they would give me a credit voucher, minus postage. I emailed and said I didn’t want to deal with them anymore and perhaps they could refund to my bank account. They responded by saying NO, they wouldn’t do that, that they would be out of pocket if they did! I know legally they followed the law, but as I’m a pensioner and was out of pocket, I thought they might refund me the balance. It’s a mystery to me how they would be out of pocket, if I didn’t want anymore slippers sent to me. They said NO again. I was “forced” to buy their slippers. They arrived to day and are awful. Into the bin they go, goodbye!
May 6, 2025
Unprompted review
Reply from Peroz
Dear Hilary,
We’re truly sorry to hear that you were unhappy with your experience and with the slippers you received.
While we do follow all legal requirements for returns and refunds, we also try to go beyond them where possible. In your case, although the return was sent without prior communication and to an address not intended for returns, we still accepted the item and issued store credit as a gesture of goodwill.
The reason we couldn’t offer a refund is due to the extra costs we incurred during this process. Because the parcel was sent to our PO Box instead of our designated warehouse, we had to manually arrange and pay for its transfer — adding to the operational cost. On top of that, while we do charge customers a standard shipping fee, it does not cover the full cost of shipping heavier items like slippers, so we also absorb part of that expense.
For a low-margin item, these additional logistics and shipping costs meant refunding the order would have resulted in a complete financial loss. As a small business, we rely on our policies to remain sustainable and — importantly — to be fair to all customers.
We regret that this experience left you dissatisfied, and we appreciate your feedback as it helps us continue to improve our service and communication moving forward.
Kind regards,
Peroz Australia
Don't bother with this mob
I ordered a pair of slippers before New Year and still haven't received them. They do not respond to my emails asking for updates of my order. They tell me the first pair got lost in the mail and were going to send another pair. Still nothing received to date on 6 February 2025. Disgusting customer service.
February 6, 2025
Unprompted review
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I ordered two pairs of sandals but only…
I ordered two pairs of sandals but only received one pair. I emailed twice about it and still no response about the other item. I tried to call but directed me to voicemail. Until now haven’t heard anything back. So disappointing.
May 14, 2024
Unprompted review
Very happy customer
I was pleasantly surprised with the service I received. Delivery was fast and the purchase was as I hoped, look great and fit perfectly. Being lined with fur I knew to buy a size larger than normal.
February 2, 2023
Although there was a significant delay…
Although there was a significant delay at Christmas for supply and deliveries. Communication was not forthcoming to reassure how or where the items were.
The final result albeit later than advised was a great product. (Smart Watches ) Somewhat worth the wait. With all the insecure sites on line a little more communication may have generated more confidence at the time.
November 12, 2022
What you see isn’t always what you get.
The belt I received wasn’t true to the picture. I spent money on return postage only to find that the belt I had originally ordered wasn’t available in the size I required. While I did receive a refund, the experience has cost me $20 for postage and I don’t have a belt.
December 13, 2022
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Great customer service that dealt with…
Great customer service that dealt with my questions very efficiently. Would recommend :)
November 4, 2022
Bracelets
I recently bought a lava beaded bracelet for myself and a leather bracelet for my girlfriend from Peroz. I received it quickly and I am very happy with the quality and the packaging is also super cool.
March 24, 2021
Unprompted review
Reply from Peroz
Hey Milan,
We appreciate you taking the time to share your experience with us. We hope you stay a loyal customer for life 😊
If i want to say something about this…
If i want to say something about this brand, i ought to say their product which i bought from them had a marvelous packaging and good quality of their bracelet
March 7, 2021
Unprompted review
Reply from Peroz
Hi Emad, Thank you so much for your kind words. We're so pleased to hear you had a good experience.
Looking forward to having you shop with us again :)
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