Spent ¥45,700 on an item on November 15th. Nothing had arrived by Dec 21st. (Order no. 10905) After contacting support, i recieved an answer only one week later saying to wait. It's January 1... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would advise everyone not to buy from Perplex. I ordered an expensive product a month and a half ago and only received it after two and a half weeks. The product turned out to be too small, so I tri... See more
I've ordered from Perplex several times, and each time I'm impressed by the quality and unique fit of their pieces. The attention to detail and premium feel make their hoodies and tracksuits stand out... See more
Perplex is an exceptional brand with outstanding quality. I’m extremely satisfied with my order and can’t wait for the new collection to arrive. The fit is perfect for all body types, and their pieces... See more
Company details
Written by the company
Perplex is a German brand for clothing, representing a symbiosis of high-fashion quality and streetwear culture. Known for the exceptional quality of its garments, the brand quickly gained traction and is now worn worldwide by celebrities and everyday people alike.
Contact info
Westerbachstraße 50, 60489 , Frankfurt am Main, Germany
- support@perplex.store
- perplex.store
3.1
Average
36 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've ordered from Perplex several…
I've ordered from Perplex several times, and each time I'm impressed by the quality and unique fit of their pieces. The attention to detail and premium feel make their hoodies and tracksuits stand out from anything else I've worn.
September 10, 2024
Unprompted review
Hoodie bought and arrived however
Hoodie bought and arrived however, doesnt fit and their returns policy is to email their customer service. 3 emails in 3 days and still nothing back with them stating I have 14 days to return on their website. So far, 150 euros on something I cant even wear.
October 1, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.