I had many questions regarding a new Lifeline. There are many choices but Suresafe stood out as the most reliable choice and the help and advice I received was 1st class!!Customer service was patient... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have recently bought 2 Dementia Watches for my parents. Had to call customer services to get the GPS perimeter zone set properly. Even though I called after hours and left a message, I got a call back... See more
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more
Company replied
from start to finish an excellent experience. Clear helpful advice about how the wrist watch works and it has worked brilliantly for my lovely mum who suffered a stroke. It has given us as a family... See more
Company replied
Company details
Written by the company
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contact info
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
- 08001123201
- info@personalalarms.org
- personalalarms.org
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Explained everything very well
Explained everything very well. Very helpful
March 9, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our explanations helpful. We appreciate you taking the time to share your positive experience with us.
Amazing customer service
Once again customer service is top notch! Very quick response!! Such an amazing company! I encourage anyone that needs a device for a family member to get this!
March 13, 2026
Unprompted review
Reply from SureSafe Alarms
It’s fantastic to know that you find our company amazing and are encouraging others to choose us for their family members needs. We truly appreciate you sharing your experience.
Helpful and efficient
Helpful and efficient reaction to requested change of cover.
March 9, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our team was helpful and efficient in making the cover change you requested. Thank you so much for your kind words!
Excellent support all questioned…
Excellent support all questioned answered. Very helpful
March 12, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our support helpful and that all your questions were answered. We appreciate you taking the time to share your experience.
A no problems joining experience
I found the whole experience comfortable and satisfying. The ability t9 speak, in the same native language, directly to such a knowledgeable person was extremely helpful. The entire mprocess was explained very clearly and indeed proceded in the way promised.
March 3, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the experience comfortable and satisfying. Thank you for sharing your experience.
Delivered quickly but that's the only good part so far.
Delivered quickly. However an important email was missed requiring myself to fill in a new customer form. Extremely fiddly to do for a 79 year old. My son located it and completed it. He sent it from his email and rang them to confirm they'd received it and to clarify it was for me.....roll onto today 10/3. I get another email saying they've not received the new customer info 🤦🏻.. it appears the left has no idea what the right is doing. I've yet to receive confirmation they've actually received it.....Be sure they quickly confirmed my direct debit set up and costs with dates of payment etc. Doesn't exactly fill me with confidence that in a serious situation things will be delt with fast and efficiently.
The watch itself is good although it needs charging daily which is odd to say it doesn't have a screen etc using up battery life. My son has commented that it seems to get confused sending him alerts saying I've left the house perimeter even though set streets away and I've not actually moved from my living room.
March 5, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your review and for taking the time to share your experience. We’re pleased to hear that the watch was delivered quickly and that you’re happy with the device itself.
We’re very sorry for the confusion surrounding your New User Form. Our records show that the form was received and actioned however an error internally resulted in us asking for the form again. Yvonne did explain the situation once it was identified, but we completely understand how frustrating this must have been, particularly after your son had already taken the time to locate and submit the form and confirm it with us.
Please be assured that your details have now been received and actioned correctly. We appreciate your patience while this was resolved and apologise for the unnecessary inconvenience caused.
Regarding the watch, the battery lasts 4-5 days in normal settings however with the geofence alerts set up it lasts 24 hours as the GPS is constantly on and checking your location. This understandably uses more battery. If you are independent and not at risk of wandering you might want to deactivate the boundary-based alerts as they may be unnecessary for your circumstances.
In relation to the perimeter alerts your son mentioned, these can occasionally be affected by GPS accuracy depending on signal strength and surrounding buildings. If this continues, please contact our support team and we’ll be happy to review the settings with you to help improve the alerts.
Thank you again for your feedback—it helps us improve both our processes and communication. If there is anything further we can assist you with, please don’t hesitate to get in touch.
Great company to work with
Ordering process was very easy and conversations with customer service was very polite and smooth, my questions were answered with out delay
March 2, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for sharing your experience. If you have any questions, feel free to reach out.
Great advice and service
Great advice and service. Daryl was really helpful .
March 8, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service pleasant and helpful.
Very quick delivery and easy to set up…
Very quick delivery and easy to set up . Took a little while to get confirmation of personal details to finalise set up.
March 2, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that you found our delivery quick and the setup easy. We appreciate your patience while we confirmed your personal details, and we're glad you were able to finalize everything.
Great service and product
The person I spoke to on the phone to check my understanding of the product and payment plan was amazing. They explained clearly what the device did and how to pay without being pushy. I went ahead with the purchase and everything was delivered the next day and easily set up. I feel much happier now that mum can continue to keep her independence a little while longer.
February 26, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to assist you in understanding the product and payment plan without any pressure. It's fantastic that everything arrived promptly and was easy to set up, allowing your mum to maintain her independence a little longer. If you have any further questions or need assistance, feel free to reach out!
Daryl made the whole thing so easy
Daryl made the whole thing so easy, was polite and friendly. Alarm arrived next day. Very easy instructions on how to activate and use the alarm. Very good service.
February 25, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your thoughtful review! We're thrilled to hear that our advisor was able to assist you in finding the right package and that the purchasing process went smoothly. It's great to know that you were able to manage the setup, and we appreciate your recommendation for peace of mind. If you have any further questions or need assistance, feel free to reach out!
I rang to speak with an advisor before…
I rang to speak with an advisor before purchase who took me through the available packages and explained everything in detail to me. He even gave me his personal number should I have any follow up questions. Purchasing was easy and the equipment arrived within two days. It would have been a bit tricky for my elderly parents to set up due to scanning QR codes etc but I managed fine. Thankfully the watch hasn’t activated yet but we’ve robustly tested and all seems good! Would definitely recommend for peace of mind
February 25, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your thoughtful review! We're thrilled to hear that our advisor was able to assist you in finding the right package and that the purchasing process went smoothly. If you have any further questions or need assistance, feel free to reach out!
Pleasant and helpful
February 27, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service pleasant and helpful.
Great Service
As promised the watch arrived on the day stated, the instructions were clear and the annual fee sorted quickly.
The friends and family added and test call worked immediately. Now wearing the watch and I have friends very interested in getting connected themselves.
March 2, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that the watch arrived on time and that the setup process was smooth for you. We appreciate your feedback.
Reply from SureSafe Alarms
Thank you so much for your kind words about Todd! We're thrilled to hear that he provided excellent service.
Provided peace of mind immediatley
Ordering was quick and simple - plenty of information about the right product for us. It came the next day and even when we had an issue and had to return part of an order, questions were answered quickly and the problem resolved
February 21, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that your ordering experience was quick and simple, and that we could provide the right information for you. It's great to know that even when an issue arose with your order, our team was able to assist you promptly. We appreciate you sharing your experience.
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that Daryl was able to assist you and explain everything clearly. We appreciate you taking the time to share your experience.
Really helpful staff
Really helpful staff, explained everything in order to get the best product for my mum. I needed a bit of help setting it up and they couldn’t have been more helpful. My mum is very happy and so am I !
February 27, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our staff was able to assist you in finding the perfect product for your mum and that they provided the support needed for setup. It's great to know that both you and your mum are happy with the experience. Thank you so much for your wonderful feedback!
Great experience
Order process easy, received promptly, customer service amazing while activating.
March 2, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the order process easy and that your items arrived promptly. It's fantastic to know our customer service team made a positive impact during activation. We appreciate you sharing your experience.
EXCELLENT Device, dont think twice.
Customer Service was excellent also very professional and knowledgeable.
From sale to set up, very easy. I'm very glad to have this device for my mom.
If I could I would ask for "the voice" to be available in different languages. For the elderly their first language is easiest for them. Thank you!
February 25, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our customer service excellent and that the setup process was easy for you. It's great to know that the device is making a positive impact for your mom. Thank you again for sharing your thoughts!
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