Personal Capital Reviews 

721
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Pure poison. Invested 100k. They managed to lose 12.5 % or $12,420 in 20 months. We're retired 67 years old. They lost or stole $6,108 from date of closing 08/15/2023 to date of payout 08/21/2023, th... See more

Rated 5 out of 5 stars

Fantastic tool for getting and keeping your financial house in order. Easy to set up, and once you do, you can get both a bird's eye view and a detailed look at where you stand with regard to cash on... See more

Rated 1 out of 5 stars

Personal Capital is broken most of the time. I have opened dozens of support tickets with the vast majority that go nowhere. Citi Card, Amazon, Navia, etc etc don't work with Personal Capital. It's... See more

Rated 5 out of 5 stars

I love Personal Capital and recommend it to friends to begin their financial journeys. The net worth graph is an easy way to view the impact of debt and grow assets. I also love the monthly emails tha... See more

Company details

  1. Investment Service
  2. also in
  3. Financial Consultant

Information provided by various external sources

Personal Capital is an industry-leading digital wealth management company with a holistic 360° approach to money management. Our state-of-the-art tools and technology provide investors with a complete financial picture and our registered investment advisors provide expert guidance, and logical strategies, based on a personal understanding of an investor’s financial picture and goals. We currently manage more than $11 billion in assets and have offices across the U.S.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

721 reviews

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2.4

All reviews

(721)

1 review in the last 12 months

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Rated 2 out of 5 stars

Support non-existent for my seemingly trivial issue

Support is reason for low rating. I admit I have not explored all the capabilities, but the early inability of my account from USAA to sync properly and the lack of any action to resolve, means I can't ever get a picture of my account. Only when I ask about status of resolution, do they respond with "we are investigating". Issue was present 5 months ago. I notified them of the issue 2 months ago. No resolution and no correspondence or status.

USAA is not a small institution, and USAA is known as a remote access friendly company. So keep this in mind, that if issue does arise, you may not get adequate support.

December 7, 2021
Unprompted review
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Reply from Personal Capital

Hi Tim, We are sorry to hear you are having aggregation issues with your USAA accout. These syncing issues are unfortunately dependent on the institution, but our team is working on finding a resolution as quick as possible so we don't disrupt your service. Thank you for using our free tools!

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Rated 4 out of 5 stars

This is a very early review

This is a very early review. I had issues linking accounts, finally working. Not sure what occurred and why but just tried it and it works. The Linking of Accounts from Institutions should be redone to be selective on which accounts to Link. Currently, have to manually "remove" accounts after they are linked and most likely data copied over. Will set up a review in a month or so and see how much better this is than having used other products.

November 20, 2021
Unprompted review
Rated 4 out of 5 stars

Great UI

Great UI, good way to track your net worth as it grows. Has difficulty linking with certain banks or sites like CapitalOne or Webull. Sometimes when I log on to the site and hit sign in it just freezes at the log in screen, but then I hit refresh and it takes me to my dashboard.

November 17, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent app

Excellent app. Helps me consolidate all of my incoming/outgoing money, outstanding debts, investment accounts, savings and net worth.
Has been instrumental in me getting on top of my finances and with presenting something to my accountant to clarify my true financial picture. Invaluable asset that I've recommended to friend after friend.

October 27, 2021
Unprompted review
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Rated 5 out of 5 stars

Great overall

Great overall. I would say maybe some work needed on the charting for net worth so that it’s a bit more accurate.

October 17, 2021
Unprompted review
Rated 2 out of 5 stars

$200 to talk to advisor

I signed up for a free consultation with an advisor in June when they were offering $200 to do so. Talked to an advisor 3 times. I was considering investing some money, but have lost trust. It is Mid October and never got the $200. Had emailed them and got a generic response.
I do like the free tools and found the financial advisor to be friendly and not pushy.

October 16, 2021
Unprompted review
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Reply from Personal Capital

Hi CC, sorry to hear that you still haven't received a gift card. Please email referrals@personalcapital.com and we can get this over to you!

Rated 5 out of 5 stars

Love the app. Would like to see contribution vs growith in accounts split out

Hey! Awesome app. Love it.

One thing that would really help me is understanding the difference easily between contributions to investment accounts and growth to investment accounts.

For instance over a year of steady, changing amount contributions to accounts I don't really have a fast grasp of how much I contributed.

Also beneficial would be % allocations to accounts. What % of pre/post tax income am I contributing to each account for a monthly/quarter/yearly period? This would be really helpful for benchmarking, accountablility, etc.

October 12, 2021
Unprompted review
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Reply from Personal Capital

Thank you for the feedback. You can customize your view by looking at the Balance Tab at the top right of your screen when you select one of your Investment Accounts from the Net Worth Tab. We unfortunately don't total up the dollar amounts you have contributed per year (you'll need to calculate by looking at the start and end of the year), but you can see how much the account has grown percentage wise if you scroll over the chart and change your settings in your view from 1 day, 30 day, 90 day etc. In the transaction view you can see the description and tags - feel free to customize those so you can get a better sense of each if helpful for a quick glance. The pre/post tax income and yearly contribution % unfortunately you'll need to login to your financial provider/account (i.e. Vanguard etc) to see those as our tool relies on what they share with us - mainly transaction details but as we mentioned above you can custom some of the tagging options to make it easier to see what is what. We hope that helps!

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Rated 5 out of 5 stars

A must have if you're serious about budgeting and saving

If you're serious about tracking your spending and budgeting, personal capital is a must. It really helps see where you spend your money and what you can cut back on. Linking all accounts has been easy and the technology at personal capital seems great. And since it's free, there is no excuse not to get it!!

August 22, 2021
Unprompted review
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Rated 3 out of 5 stars

Good overview, but unable to figure out how to use for budgeting.

Personal Capital has been a good system to get a good overview of my financial position but I can't seem to figure out how to use it to do proper budgeting. There may be a way, but to me at least it is not intuitive. But I plan on continuing to try to figure it out.

August 7, 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Thank you Kiel for your feedback, please reach out to support@personalcapital.com if you have any questions, our team would be happy to walk you through the features.

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