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Personal Group Reviews 1,481

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TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional yet friendly demeanor, making interactions pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the claims process. Reviewers are particularly impressed with the company's commitment to customer care, often noting that they feel genuinely valued and supported. However, some customers also noted issues with customer service, experiencing long wait times and difficulties resolving problems, such as with refunds or billing discrepancies. A few people mentioned feeling pressured during sales interactions, with concerns about the clarity of information and a lack of transparency.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the brilliant and professional... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Claim

Consumers find the claim process to be positive. Many reviewers highlight the ease and straightforwardness of... See more

User experience

People report positive experiences with user experience. Customers consistently praise the friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

Nav A polite..knowledgeable...positive...person with a great abundance of common sense and humour who put me at ease straight away and helped me with my first ever claim just after my surgery. Ve... See more

Rated 5 out of 5 stars

I recently made multiple claims and didn’t really have any idea what I needed to do and called them in a number of occasions, I spoke to different people every time but they were all so lovely and gen... See more

Rated 5 out of 5 stars

Shadon visited our office today, he was a breath of fresh air! Nice and chatty, very approachable, he spoke to the staff in a professional manor and provided any information that they required. Perf... See more

Rated 5 out of 5 stars

Matt poole help me through the whole process of how to fill out all necessary forms regarding my claim. Amazing young man very personable very helpful. Have dealt with company for many years and I am... See more

Company details

Written by the company

Here at Personal Group, we've been supporting the working backbone of the UK since 1984, with affordable and simple insurance plans. We're here to help you protect the life you love.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service provided to me was 1st…

The service provided to me was 1st class right from the start of our conservation he did his very best to accomodate me. Unreal customer service 5 stars isnt enough for this company and employee such professionalism and empathy shown to my current situation. Massive thank you once again.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Tobi on site experience

Had Tobi with us on site this week and after alot of positive reviews by friends on site, I came to work it all out.

He was friendly and authentic. Showed knowledge and confidence in what he was showing me which made each step simple and easy to understand.

5star!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

St. Albans DO

Romjan was here at St. Albans providing his services to us and the rest of the team, he was friendly and professional in his approach, staff members were pleased to have him aboard and give him their time.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Jamie Allen

Jamie Allen - visited Eccles delivery office - just got in with the job with. I impact to operations

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Called Nav

Called Nav, very helpful and put me at ease with what I need to do,explained it and sent e mail for me to complete my claim, brilliant thank you.

November 7, 2025
Unprompted review

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