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Personal Group Reviews 1,481

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TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional yet friendly demeanor, making interactions pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the claims process. Reviewers are particularly impressed with the company's commitment to customer care, often noting that they feel genuinely valued and supported. However, some customers also noted issues with customer service, experiencing long wait times and difficulties resolving problems, such as with refunds or billing discrepancies. A few people mentioned feeling pressured during sales interactions, with concerns about the clarity of information and a lack of transparency.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the brilliant and professional... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Claim

Consumers find the claim process to be positive. Many reviewers highlight the ease and straightforwardness of... See more

User experience

People report positive experiences with user experience. Customers consistently praise the friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

Nav A polite..knowledgeable...positive...person with a great abundance of common sense and humour who put me at ease straight away and helped me with my first ever claim just after my surgery. Ve... See more

Rated 5 out of 5 stars

I recently made multiple claims and didn’t really have any idea what I needed to do and called them in a number of occasions, I spoke to different people every time but they were all so lovely and gen... See more

Rated 5 out of 5 stars

Shadon visited our office today, he was a breath of fresh air! Nice and chatty, very approachable, he spoke to the staff in a professional manor and provided any information that they required. Perf... See more

Rated 5 out of 5 stars

Matt poole help me through the whole process of how to fill out all necessary forms regarding my claim. Amazing young man very personable very helpful. Have dealt with company for many years and I am... See more

Company details

Written by the company

Here at Personal Group, we've been supporting the working backbone of the UK since 1984, with affordable and simple insurance plans. We're here to help you protect the life you love.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Unbelievably Excellent

I recently made multiple claims and didn’t really have any idea what I needed to do and called them in a number of occasions, I spoke to different people every time but they were all so lovely and genuinely couldn’t help me enough. I can’t recommend them highly enough… finally an insurance company that feels like you are not just a number/customer. They actually care and want to make sure you go away with all the information you need. 10/10

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Personal Group

Anisha was amazing, very professional and very knowledgeable. She helped with things that I didn't really understand and put me on the correct plan for me.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantasticservice

had a young guy called Jayden, explained everything well and truly confident in what he says and how he presents it, a true credit to your company and thanks for sending him he will definitely help your company progress 100%

October 21, 2025
Unprompted review

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