Reformer arrived in an amazing crate completely secure and without damage. The reformer is quite heavy and clearly well made. No instructions were included but minor assembly could be found to some de... See more
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I ordered one for my Christmas stocking because my husband said fill my own. After telling me a tale doesn’t fit, I told him a receipt did 😂. Anyways, it was delivered very fast and we had some del... See more
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After returning an incomplete reformer that I received from another company which had no customer service phone number, I was much more thorough in choosing the next company and product. I was able to... See more
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The shipping and delivery were fast and great. The compact packaging of the reformer was very nice. Unloading it was simple. Putting it together not so much as there were no installation/assembly in... See more
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Company details
- #12 of 32 best companies in Fitness Equipment Store
Written by the company
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
Contact info
6365 old Avery Road, 43016, Dublin, United States
- us@personalhour.com
- personalhour.com
4.5
Excellent
190 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I've been wanting to upgrade my at home…
I've been wanting to upgrade my at home reformer and had a few requirements. I wanted something made of wood, I wanted a high weight capacity and I wanted it to fold. My reformer arrived within a couple of weeks, was ready to assemble and is gorgeous! I couldn't be happier.
February 5, 2026
Unprompted review
Reply from PersonalHour Pilates US
Thank you so much for sharing your experience!
We designed our wooden foldable reformers exactly for customers like you—those who want studio-level quality, strong weight capacity, and the convenience of folding at home. We’re so glad to hear your reformer arrived quickly, was easy to assemble, and that you love how it looks and feels.
Enjoy your new reformer, and welcome to the PersonalHour family
We were able to come to the warehouse…
We were able to come to the warehouse where we were able to try out the equipment and all of our questions answered. The quality of the reformers was evident and we were pleased with the visit
November 19, 2025
Reply from PersonalHour Pilates US
Thank you for visiting us, Amy. We’re so glad you had the chance to try the equipment in person and that your questions were answered. We truly appreciate you taking the time to share your experience.
Ease of assembly
Ease of assembly. Reformer glides smoothly. I’ve eliminated high cost of a membership.
February 2, 2026
Reply from PersonalHour Pilates US
Thank you so much for sharing your experience!
We’re glad to hear that the assembly was straightforward and that the reformer glides smoothly—that smooth, controlled movement is exactly what we engineer each PersonalHour reformer to deliver.
It’s especially meaningful to know that your reformer is helping you replace the high cost of studio memberships while still giving you a true studio-quality experience at home. That’s one of our core goals: making Pilates more accessible without compromising quality.
We appreciate your trust in PersonalHour and are always here if you need anything.
Updated - Terrible customer service
I will add 3 stars to this review. The CEO of the company contacted me within a day or two and resolved the issues noted below. She provided a cashback offer and made sure that our reformer was delivered the next week. The reformer itself was well packed and appears to be very high-quality construction. I held back one star because there were no assembly instructions included. Hopefully the company will address this in the future.
You stated I would get either a veteran or senior discount but i got neither. Now the shipment is delayed at least a week because you didn’t pay the shipping. I hope the product is better than your customer service!
January 30, 2026
Reply from PersonalHour Pilates US
Hello David,
I sincerely apologize for the inconvenience and for how this experience made you feel. We truly honor and respect our veterans, and it is very important to us to provide you with the level of support and appreciation you deserve.
Our mission has always been to make Pilates accessible to everyone, and I’m sorry if the team member you spoke with was not fully informed about the available veteran discounts or how to apply them. This is something we take seriously, and we will be improving our training to ensure our team can better support and guide our customers.
Please rest assured that we are actively monitoring your shipment and will make sure it is delivered safely and properly. We genuinely appreciate your patience and your trust in PersonalHour.
Professional
Staff is very helpful, kind and pays attention to details and needs of the client.
January 20, 2026
Reply from PersonalHour Pilates US
Thank you so much for your kind words!
We truly believe that attention to detail and understanding each client’s individual needs makes all the difference. It means a lot to hear that our team was helpful, kind, and attentive throughout your experience.
At PersonalHour, our goal is not just to provide exceptional equipment, but to deliver a professional and supportive experience from start to finish.
We appreciate your trust and are always here if you need anything.
Couldn't be more impressed
Couldn't be more impressed. I purchased the Nano Pro Max reformer, customized color. Received it within two weeks, very good quality, love everything about it. It was slightly more than what I wanted to spend, but I have no regrets, and with the quality, I feel like it is as good, if not better than the reformers I would use at Club Pilates.
January 23, 2026
Reply from PersonalHour Pilates US
Thank you so much for your incredible review 🤍
We are truly honored that you chose the Nano Pro Max, especially in a customized color — that makes it even more special. Hearing that you received it within two weeks and that it exceeded your expectations means the world to us.
We understand that investing in a high-quality reformer is a big decision. That’s exactly why we build the Nano Pro Max to studio standards — solid construction, smooth glide, and long-term durability — so it feels just as good (or even better 😉) than what you experience at places like Club Pilates.
Your words about having “no regrets” are everything to us. That’s the experience we work hard to deliver — not just equipment, but confidence in your investment and joy in your practice.
Welcome to the PersonalHour family
The equipment came in the wrong color
The equipment came in the wrong color. The fuzzy straps were not included in the order. The pairs of springs for Tower came as springs for reformer. No hardware was included to attach springs to the equipment. The order took over two months to receive. They said the order was held up because of a head cushion. I said just send the head cushion when it comes in. However, this company shipped my ENTIRE order from China. Meaning PersonalHour could have sent the non-custom portion of my order Tower Springs and fuzzy straps when I ordered 11/11/2025. Finally their initial website made it seem like the Pilates equipment was made in USA and that it was family operation. At this point the website has been changed and it just says the equipment is designed in Ohio.
January 29, 2026
Unprompted review
Reply from PersonalHour Pilates US
We’re very sorry to hear about your experience, Martina. The color was not changed because the system defaulted to black when the custom color selection was not properly captured. We sincerely apologize for this and would like the opportunity to make it right.
Regarding timing, this order was placed as on-demand production, which is clearly listed on our website with an estimated 8–12 week timeline.
For clarity, PersonalHour is not a drop-shipping company. We design our equipment, continuously innovate, oversee production, and clearly disclose on our website that manufacturing takes place both in the U.S. and internationally to ensure the highest quality standards. Claims of fraud or misrepresentation are inaccurate.
We are always happy to help, support, and resolve any issue.
Equipment is beautiful and well made!
January 23, 2026
Reply from PersonalHour Pilates US
Thank you so much! That means more than you know.
We put an incredible amount of intention into both the craftsmanship and the aesthetics, so hearing that you find the equipment beautiful and well made truly makes us proud. We always say a reformer should feel like studio-grade performance while looking elegant enough to live in your home.
Thank you for trusting PersonalHour — we’re honored to be part of your Pilates journey.
So far no good
So far no good. I have yet to set up machine since delivery. Company was supposed to set up as I paid for white glove delivery and set up and they simply dropped off the machine a day earlier than scheduled without contacting me. This all was after a scheduled delivery and set up. Tried reaching Personal Hour via email since there is no phone number to call anywhere and I have yet to hear from them 24 hours later.
Updated review - adding two stars since they replied to my review immediately and explained the situation. And the reformer is sturdy and well made. Zero complaints about the machine itself. However, their info regarding white glove delivery is murky at best. When ordering there is (was) an option that costs $65 clearly stating “delivery and installation”. You’d be hard pressed to find additional info regarding “white glove service” so I assumed the “delivery and installation” was just that. Only now was I informed that the white glove service is actually $700, which is absolutely ridiculous. Also, their website has a form to fill out that will be sent to the appropriate person to address the issue. I completed that form, with pictures. Replies take 24-48 hours. There is a section on their site that states, please don’t email separately directly to the email address provided if it is for the same issue as the submitted form. I followed their instructions as they requested and they dismissed my issue with lack of reply from them because of that. And contrary to their recent reply to this review, there is NO phone number to call them. Nothing attached to shipment other than their certificate of inspection with a QR code that takes me to installation instructions. A phone number was only provided in response to this review.
January 26, 2026
Reply from PersonalHour Pilates US
I’m truly sorry for the confusion you experienced. We sincerely appreciate your patience and your feedback.
The third-party installation service typically charges us between $500–$1,000. We’ve been working to make this more reasonable for our customers by pre-installing as much of the equipment as possible before delivery — which was done in your case.
In the past, we shipped the frame unassembled, but that created significant difficulty for many customers, and only a few were able to assemble it correctly. This is specialized Pilates equipment — not regular furniture — and the installation process is more technical than most household items, that is we started to do it more ready than before to reduce the issues.
I also apologize if the service phone number was not easy to find. It has traditionally been included with the paperwork inside the box, and I will personally ensure that it continues to be clearly provided.
Reformer is amazing
Reformer is amazing! It is at least as good or better than the one I use in the studio. It is very sturdy and relatively easy to put together (heavy, though). Communication has been excellent with responses within 24 hours and it was delivered in about a week! 5 stars for sure!
January 27, 2026
Reply from PersonalHour Pilates US
Reading this truly made my day — thank you so much for taking the time to share your experience.
It means everything to us when someone says our reformer feels as good as (or better than!) their studio machine. That is exactly what we design for — studio-quality performance at home, without compromise on stability or glide.
Yes… they are heavy 😊 — and that’s intentional. The sturdiness and solid frame are part of what make it feel secure and professional-grade.
I’m also very proud of our team for delivering within a week and responding quickly. We work hard to make sure every customer feels supported from purchase to setup and beyond.
Thank you again for trusting PersonalHour. If you ever need guidance, accessories, or want to explore more features, we’re always here for you.
⭐⭐⭐⭐⭐ A Truly Exceptional Pilates…
⭐⭐⭐⭐⭐ A Truly Exceptional Pilates Reformer — The Janet Elite Plus by Personal Hour
I am so pleased with my purchase. The Janet Elite Plus from Personal Hour has exceeded every expectation I had — and I came in with high standards. This reformer is an absolute standout, both in craftsmanship and in the experience it delivers.
Unmatched Construction & Performance
The solid hardwood frame is not only gorgeous but also gives the entire machine a level of sturdiness and smoothness that feels luxurious. The glide is effortless, truly silky, making every movement feel supported and controlled. It’s clear this reformer was built with intention and care.
Thoughtful, User-Focused Design
• The padding and fabric are wonderfully comfortable and high quality.
• The overall build is sleek, not bulky or clunky like so many other at-home reformers.
• And the folding mechanism is a dream. It’s easy, intuitive, and perfect for home storage.
Studio Quality at a Fraction of the Price
Having previously owned a Pilates studio, I’ve used all the high-end equipment. The Janet is genuinely on par with those premium brands yet somehow comes in at about half the cost. I’ve missed Pilates deeply, and having this level of quality at home has brought that joy right back into my life.
Customer Service That Truly Shines
The Personal Hour team, including the owner, is incredibly generous, responsive, and genuinely delightful to work with. Their warmth and care make the entire experience feel personal and special.
A Beautiful Piece of Equipment
Beyond its performance, the Janet Elite Plus is simply stunning. It looks like a piece of fine furniture, not a piece of gym equipment. It elevates the space it’s in.
I’m thrilled with this purchase. If you’re considering a reformer, the Janet Elite is everything you want: beautifully built, smooth, sturdy, thoughtfully designed, and supported by a team that truly cares. It’s brought Pilates back into my life in the best possible way.
February 10, 2026
Unprompted review
Reply from PersonalHour Pilates US
Wow… I am truly speechless reading this.
Thank you for such a thoughtful, detailed, and generous review. When someone with prior studio ownership and experience on high-end commercial equipment shares feedback like this, it means more than I can properly express.
The Janet Elite Plus was designed with one very specific intention: to deliver uncompromising studio quality in a home-friendly format — without the bulk, without sacrificing glide, and without inflating the price. Hearing that you feel the craftsmanship, the smoothness, and the intention behind it tells me our team did exactly what we set out to do.
The hardwood frame, the carriage glide, the cushion density, and especially the folding mechanism — every detail went through multiple refinements before we approved production. We wanted it to feel luxurious, not just functional. To hear you describe it as “a beautiful piece of furniture” is exactly the experience we hoped for.
What touched me most is this:
“It’s brought Pilates back into my life.”
That is why PersonalHour exists.
As a former studio owner, your comparison to premium brands — and your confidence in its performance — is incredibly meaningful. We work very hard to balance quality, durability, aesthetics, and accessibility so more people can experience Pilates at a high level without studio-level pricing.
And thank you for your kind words about our team. We truly do care. We are a U.S.-based company, and every reformer we design carries our name and reputation. Supporting our customers long after delivery is part of our commitment.
On behalf of everyone at PersonalHour — thank you for trusting us, for recognizing the details, and for sharing your joy so beautifully.
If you ever need anything — accessories, tower upgrades, guidance, or just to share your progress — we’re here.
I’m thrilled with my Janet Elite Plus
I’m thrilled with my Janet Elite Plus Pilates reformer! It felt a bit risky making a significant purchase, sight unseen, and having it shipped from OH to CA, but Personal Hour delivered exactly as promised! I received a personal phone call from them, confirming my order, explaining the shipping process, giving tracking information and the anticipated delivery date. A few days later, the shipping company called with an exact delivery date and time frame. On that day, the driver called ahead to confirm the delivery time and the presence of an adult to accept delivery.
The reformer was very securely packed in a sturdy wooden crate, without a blemish on it. My husband and I were able to unpack it and set it up, but required some help from a younger, stronger neighbor to get it up four stairs and into the house. It’s sturdy!
It’s all set up in my new “fitness space” I couldn’t be happier! The quality and appearance (light wood with winter white padding) truly exceeds my expectations!
January 19, 2026
Reply from PersonalHour Pilates US
This makes me smile so much — thank you for sharing this.
I know exactly what you mean about it feeling risky to make a significant purchase sight unseen, especially shipping from Ohio all the way to California. That trust is never something we take lightly. I’m so glad the entire process — from the personal confirmation call to tracking updates and final delivery coordination — gave you confidence along the way.
We work hard to make sure our communication is just as strong as our equipment. Hearing that you felt informed and supported throughout the shipping process means a lot to me.
And yes… they are sturdy! 😊
That solid hardwood frame is intentionally built to studio standards, which is why it takes a little muscle (and sometimes a helpful neighbor!) to get it into place. But once it’s set up, that stability is exactly what makes every movement feel secure and smooth.
The light wood with Winter White padding is such a beautiful combination — elegant, clean, and calming. I love picturing it in your new fitness space. When a reformer feels like it belongs in the room aesthetically — not just functionally — it changes the whole experience.
Thank you for trusting PersonalHour and for taking the time to share your experience. Knowing you “couldn’t be happier” is everything to us.
Quick Delivery & Love My Reformer
Pilates reformer was delivered very quickly (much earlier than was originally expected). I ordered the Janet Elite Plus foldable reformer and so far I am loving it!
January 19, 2026
Reply from PersonalHour Pilates US
Thank you so much for sharing this!
I’m especially happy to hear that your Janet Elite Plus foldable reformer arrived earlier than expected — we always try to underpromise and overdeliver whenever possible 😊
The Janet Elite Plus was designed to give you that full studio-quality feel while still being practical for home use with the folding feature. Knowing you’re already loving it tells me it’s doing exactly what it was built to do.
Very happy with the Janet Elite Plus
I bought the Janet Elite Plus and am really liking it. it's easy to fold up/down. feels sturdy and well put together. The delivery went smoothly and communication was good throughout. the crate was a little hard to open at first, but got through it. my only suggestion for improvement might be better final assembly instructions for each model. but the team was great & i received the support i needed. very happy w the purchase.
December 31, 2025
Reply from PersonalHour Pilates US
Thank you so much for this thoughtful review — I truly appreciate you taking the time to share both the positives and the suggestion.
I’m so happy to hear you’re enjoying your Janet Elite Plus. The easy folding and solid, sturdy feel are exactly what we designed it for — studio performance with home practicality. It means a lot that you can feel that quality in everyday use.
I also appreciate your honest feedback about the crate and the final assembly instructions. The wooden crate is built intentionally strong to protect the reformer during shipping, but I understand it can take a little effort to open. And you’re absolutely right — clearer, model-specific final assembly instructions are something we are actively improving. Feedback like yours helps us refine the experience for future customers.
I’m glad our team was able to step in quickly and support you when needed. That level of communication and responsiveness is something we care deeply about.
Thank you again for trusting PersonalHour.
My reformer came perfectly packaged
My reformer came perfectly packaged.
The reformer exceeded my expectations. The padding on the carriage is excellent, even better than the balanced body reformer. I would recommend this reformer and company to all of my friends.
January 13, 2026
Reply from PersonalHour Pilates US
Thank you so much for this incredible feedback — it truly means a lot.
We invest heavily in protective crating because we know how important it is for your reformer to arrive in perfect condition, so I’m very glad to hear it came securely packaged.
And your comment about the carriage padding… that makes me smile. We spent a long time refining the foam density and cushion layering to make it supportive yet comfortable for longer sessions. Hearing that you feel it’s even better than a Balanced Body reformer is a huge compliment.
Most of all, thank you for recommending us to your friends. Word of mouth from happy clients is the highest honor we can receive.
Excellent
The Janet reformer is great— folds easily, moves smoothly, and feels sturdy. I had a few questions after setting it up, and one of their team set up a consultation and worked through everything with me on a video call to make sure we got everything squared away.
January 13, 2026
Reply from PersonalHour Pilates US
Thank you so much for sharing this — I truly appreciate it.
I’m so glad to hear your Janet reformer is delivering exactly what it was designed for: smooth glide, solid stability, and an easy folding experience for home use.
What makes me especially proud is your mention of the video consultation. We believe support shouldn’t stop at delivery. If questions come up during setup, we want to be right there with you — virtually if needed — to make sure everything feels perfect and you’re confident using your reformer.
Thank you for trusting PersonalHour and for giving us the opportunity to support you. If you ever need guidance, upgrades, or just want to explore new ways to use your reformer, we’re always here.
The quality of my reformer is amazing
The quality of my reformer is amazing. I am thrilled with it. It is probably better than the one I used at Club Pilates. The installation was a breeze. The staff has been very responsive to all my questions, including setting up a video call to show me the answers to my questions.
January 19, 2026
Reply from PersonalHour Pilates US
Thank you so much for this wonderful review — it truly means a lot to me and to our entire team.
Hearing that your reformer feels even better than the one you used at Club Pilates is such a meaningful compliment. We design our machines to meet (and exceed) studio standards, so knowing you feel that quality at home is exactly what we aim for.
I’m also so glad installation was smooth and that our team was able to support you — especially through the video call. We believe real support makes all the difference, and we want every customer to feel confident and fully set up from day one.
Thank you for trusting PersonalHour and for sharing your experience.
Excellent Service Recovery
Hello, paid in full for a reformer at the end of November. Its February now. Zero communication. I then get an email stating it's been delivered. It hasn't and I cannot call because there is no phone number or get anyone to correct this. I don't know if it will still delivered, when or if I've just been scammed. Will this help with getting someone to talk to me and tell me the status??
Update: The glitch with the shipping was corrected with a generous upgrade and immediate shipment of a reformer which was received on 2/12. Well packaged, easy to put together and impressive quality. 1 star changed to 5 star due to prompt response to review and solution which exceeded expectations.
January 31, 2026
Unprompted review
Reply from PersonalHour Pilates US
Thank you so much for your honesty and for taking the time to share your feedback. Because of people like you, we learn, improve, and continue working harder every day to provide the best possible service.
We sincerely appreciate your patience and understanding while we corrected the shipping issue. Your experience matters deeply to us, and we are grateful that you gave us the opportunity to make it right. It means a lot to know that the reformer arrived safely and that you are happy with its quality.
We remain committed to improving our communication, systems, and overall customer experience so that every customer receives the level of service they deserve from the very beginning.
Thank you again for your trust and support
Patience is a virtue
I’ve been a brand ambassador for Personal Hour for about three years now, and it’s been a phenomenal experience overall. The team has been great to work with, and the reformer itself is excellent, high quality, sturdy, and absolutely worth it.
The reformer is made to order, so delivery can take some time, but if you have a bit of patience, it’s completely worth the wait. I’ve had an awesome experience from start to finish and would highly recommend Personal Hour to anyone looking for a great reformer and a brand that truly stands behind its products.
February 1, 2025
Unprompted review
Reply from PersonalHour Pilates US
This means so much — truly.
Three years as a brand ambassador and still speaking about your experience with this level of authenticity is something I don’t take lightly. Thank you for growing with us and for believing in PersonalHour through the journey.
You’re absolutely right — many of our reformers are made to order because we focus on craftsmanship, customization, and quality control rather than mass production. That can require patience at times, but our goal has always been to deliver something that feels worth waiting for. Hearing you say it’s “completely worth the wait” tells me we’re honoring that promise.
Your words about the team standing behind the product are especially meaningful. We work hard to be responsive, transparent, and supportive long after delivery. That long-term relationship is what matters most to me as a founder.
Thank you for representing the brand with integrity and for recommending us to others. We’re grateful to have you as part of the PersonalHour family.
My Nano elite is of great quality
My Nano elite is of great quality! The team at Personal hour is very responsive for questions. I am thrilled with my purchase and would highly recommend this reformer.
January 31, 2026
Unprompted review
Reply from PersonalHour Pilates US
Thank you so much for sharing this!
I’m so happy to hear you’re loving your Nano Elite. We designed it to be strong, smooth, and truly studio-grade, so knowing you can feel that quality makes me incredibly proud.
I’m also glad our team has been responsive and supportive. We believe buying a reformer isn’t just a transaction — it’s the beginning of a long relationship, and we want you to feel confident every step of the way.
Thank you for your recommendation and for trusting PersonalHour with your Pilates journey.
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