Catch-it Pest Control Ltd Reviews 

297
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really grateful to catch-it for the help with getting our rat problem under control. Darren, Chris and Bryn have all been brilliant: very reassuring to have people on site who really know their stuff.... See more

Company replied

Rated 5 out of 5 stars

I was so grateful for this service. Matt came out within an hour and laid traps and explained everything he was doing to prevent the infestation to continue. He was profession and polite and even caug... See more

Rated 5 out of 5 stars

Emergency situation on a rainy Friday night. Bryn arrived, and provided excellent service. He explained everything very clearly, and did what needed doing. He has a lot of experience and expe... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Catch-it Pest Control. The team have been great from start to finish. The communication has been excellent and the team have been really friendly and flexible, working around me havin... See more

Company details

  1. Pest Control Service

Information provided by various external sources

Catch-it Ltd provide reliable 24 Hour pest control London. We offer one of the best pest control services for emergency pest control in London and Harlow. We offer wasp and mice control, rat pest control, fly, flea and bed bug treatment, moth fumigation, fox, pigeon and squirrel control. We cover North, South, East, West and Central London and also Harlow and surrounding areas. We have full liability insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(297)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was so grateful for this service

I was so grateful for this service. Matt came out within an hour and laid traps and explained everything he was doing to prevent the infestation to continue. He was profession and polite and even caught some during his visit. It's not the cheapest service for calling out someone so last minute but knowing that they'll come back to fill holes next week and I can call out any time over the next 3 months is brilliant and it makes it feel worth the cost.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

A really helpful and responsive company…

A really helpful and responsive company which I highly recommend. Nick, who has visited us on a number of occasions to help us with our mouse problem, was extremely prompt, knowledgeable and friendly. Needless to say, our mouse issues have cleared up significantly.

October 8, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Catch it pest control were recommended to myself. Matthew and the team were very professional and knowledgeable which provided great reassurance to ourselves. Particularly with a newborn baby in the house. We would highly recommend them.

October 3, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Thank you for your excellent review. We are very pleased that you were happy with our service and we will pass on your comments to Matthew.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Prompt reply and exhaustive explanation of what needed to solve my issue. Great assistance and excellent professionals.
I would 100% recommend it.

August 15, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Thank you for taking the time to leave us a review. We are extremely pleased that you were happy with our service.

Rated 5 out of 5 stars

Very quick response

Very quick response, I phoned at 8am due to a wasp nest stopping us having a BBQ and the very nice lady on the phone sent a technician out same day so I was very happy to say the least.

August 8, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Thank you for taking the time to leave us a review. It is greatly appreciated.

Rated 5 out of 5 stars

Amazing service.

Great service the technician (Richard) was polite and helpful I would 100% recommend to friends and family.

August 4, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Mathew

Thank you for the lovely review, we will be sure to pass on your comments to Richard.

Rated 5 out of 5 stars

Helpful and efficient service

Helpful and efficient service. Identified issue promptly and super friendly staff. Thank you so much for your help!

July 21, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi CJ

We are really happy that our service lived up to your expectation and thank you for taking time out, to leave us such a lovely review.

Rated 5 out of 5 stars

field mouse excursion

How surprised was I to see a field mouse scupper across the kitchen floor. We got catch it on the phone directly and they were with us within a week.

Catch it did 3 checks and gave us an all clear. Peace of mind for me. Matt was exceptionally great and took the time to explain, the why's and wherefores of our little visitor and that it seemed to have left while doing the necessary filling of holes and inspections, etc.
I would definitely recommend Catch It for peace of mind.

June 23, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Kireshini

We are really happy that you was impressed with Matt. He is an expert in his chosen field and he thrives on finding solutions for his clients. Thank you for such a lovely review, I will be sure to pass on your comments to Matt

Rated 5 out of 5 stars

From the initial phone call I cannot…

From the initial phone call I cannot fault this company at all, the customer service was fantastic, Tony answered all my questions and arranged a survey of my property, their surveyor Showed is all our issues and put a plan in place, the same day Tony also arranged a technician to carry out the first treatment for mice, we also had two follow up treatments to make sure the mice were gone, on the final visit, they sealed off the entry points, so far so good, we have not seen any mice, I would highly recommend them to any of my friends or family. 5 stars are not enough, thank you all once again.

June 1, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Craig

Thank you for taking time out to leave such a nice review. We are very happy that our service lived up to your expectations. I will be sure to pass on your feedback to the team.

Rated 5 out of 5 stars

I had a sudden bug problem in my room

I had a sudden bug problem in my room! It was a very traumatic experience but Gary from catch it pest control was in contact with me from the day I contacted them and has been extremely responsive, supportive and understanding. Their team have done their best to deal with our flat problem as soon as possible. I definitely recommend the company if you have any issues with bugs/pests in general. Ghazal

May 19, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Ghazal

Thank you very much for your kind words. It was a pleasure working with you and we are thrilled that we were able to eradicate the bed bugs.

Rated 5 out of 5 stars

We had a very sudden and unexpected…

We had a very sudden and unexpected infestation of mice and made exactly the right decision to ask catch-it pest control to help us.

Particular thanks to Matt who dealt with our problem always in a very friendly and professional manner. We were always kept informed of what stage the treatment was at and how many visits were likely to be needed

Catch-it also performed the clean up and disinfection after the problem was resolved. Again this was done by Matt who had dealt with us through all stages of the problem.

The other aspect that was important for us was knowing that our dog would be safe during the treatment, and Matt was always very careful to make sure everything was impeccably clean after his visits.

I have no reservations about recommending catch-it to anyone who has mice problems !!

May 7, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Keith
Thank you very much for taking the time to leave us such a nice review. It is always nice to hear that we have lived up to our client's expectation.

Rated 5 out of 5 stars

Excellent service provided by Matt

Excellent service provided by Matt. Friendly and helpful….talked us through our rat issue, next steps etc. Very reassuring and professional service.

April 11, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Anne
Thank you for taking time out to leave such a nice review for us. Matt is an expert in his chosen field and he really enjoys producing results for his clients. I will be sure to send on your feedback.

Rated 5 out of 5 stars

First class customer service 10 out of 10

Catch it pest control really lives up to its name (catch it) I will highly recommend this company for their first class customer service/advice reliable and reasonable cost for pest treatment . Gary whom I spoke to mostly dealt with my enquire promptly also made me feel at ease and assured me not in anyway was I being a pest (loL) Tony and the office team were also vey helpful to me very informative and prompt response to my enquiries on the pest problem I was having.

My main praise is for Alan who visited my home to carry out the treatment he was very
friendly polite professional and thorough also explained to the purpose for his visit and the treatment for my pest issue.

Big thank you for your first class service pest control services I will defo recommend Catch It pest control .

Cecilia

April 6, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Cecilia

Thank you for the lovely review. It is always nice to know that we have lived up to expectation. We genuinely do get a great sense of satisfaction, when we hear that our client was happy with the service that we provided.

Rated 5 out of 5 stars

I highly recommend catch it pest…

I highly recommend catch it pest control - in particular Matt who has been out a couple of times to sort a problem with mice. He was thorough in exploring and fixing the problem, as well as the decontamination service. He was friendly too - very warm to speak with and helpful in explaining what he was doing and why, which I appreciate as it made me comfortable to have him in my home. The office team were always quick to respond and I never had any trouble getting a visit booked in with them when needed.

March 7, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Helen
We are really grateful that you took time out to leave us a lovely review. Matt thrives on the quality of the service that he provides and I will be sure to make sure that he gets your feedback.

Rated 5 out of 5 stars

Excellent Company and Customer Service

Contacted Catch-It Pest Control to deal with a couple of rats who had taken up residency in my courtyard. Within 24 hours of making the call, Richard arrived to take care of the situation. Throughout the process he was extremely professional and efficient. The service provided was of a very high standard and as promised, Richard did not leave the treatment process until the problem was fully resolved. I would have absolutely no hesitations recommending Richard and all at Catch-It Pest Control to all my family and friends.

February 23, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Linda

Richard is one of our longest standing members of the service team. He thrives on achieving decent results for his clients.
Thank you very much for the lovely feedback and I will be sure to pass on your comments to Richard

Rated 5 out of 5 stars

Very impressed

Matt came over to take care of rat at my place. I was very impressed with how efficient and professional he was. He took care of the rat and provided some helpful tips. Additionally, he arrived to my place very quickly and the team at Catch-it Pest Control Ltd were very helpful. Would definitely recommend.

February 22, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Rashad

Having a live Rat in your property can be very distressing. We were thrilled that Matt was able to locate it and take the necessary action to remedy the situation.

Matt is an expert in his chosen field and I will pass on your feedback. Many thanks.

Rated 5 out of 5 stars

Matt came to our warehouse and was such…

Matt came to our warehouse and was such an incredible man! The job was done in a perfect way and as well he was very friendly. I will always recommend this company.

February 18, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Victor
We are really pleased that you were happy with Matt. He is always very keen to find solutions for his client. I will be sure to pass on your feedback.

Rated 5 out of 5 stars

Absolutely amazing!

Very happy with this service! The personnel is extremely friendly and very professional, the service is kept to a very high standard and the communication is easy and simple. A wonderful experience.

February 16, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Thank you very much for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Excellent service

Called Catch-it to deal with the appearance of a couple of mice in our kitchen/dining room and was very impressed by the approachable, efficient and prompt service. Their pricing is very competitive when compared with another well-known pest control company, but there is no compromise on quality of service. Our designated operative was Allan, who was knowledgeable, friendly and thorough. The treatment was successful and, overall, the service couldn't have been better.

February 2, 2022
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Jeremy
Thank you very much for the review. Allan is an expert in his chosen field and delights in finding solutions and achieving results for his client. I will be sure to let Allan know that you left him a review.

Rated 5 out of 5 stars

Super quick service!

I had to call Catch-It Pest Control to deal with a rat at my property. I called a few pest control companies as I needed someone urgently as we have 2 small children but no one responded as quickly as Catch-It. I spoke to Tony who arranged for someone to be there within half an hour. Chris came out to deal with it and managed to resolve the issue as best as possible. We then had it back the next day so Tony again sent Chris within an hour of me calling and he didn’t leave until he’d caught the rat. Chris was really understanding and made sure he didn’t leave until we were happy with things.

I cannot thank Catch-It enough for being so responsive. Nothing was too much trouble and I would have no hesitation in recommending them.

October 19, 2021
Unprompted review
Catch-it Pest Control Ltd logo

Reply from Catch-it Pest Control Ltd

Hi Zaheed

We are really pleased that your experience with Catch-it was a good one. Chris is a longstanding member of the team and he prides himself on finding solutions for his clients.

Thank you for leaving us such a nice review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look