Iv'e used several microchips over the last decade but having used Idlogic over the last few years they are by far the best: Great support from customer service. Great price. Several different... See more
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It had been a long while since I had done any chipping and nearly 20 years since I completed the course so the system was different to what I had used before. Becky was super helpful and let me... See more
Company replied
No answer on my first call, but unlike any other company they rang me back within minutes. Excellent advice given and even opened up options on the website to help me specifically even though a firs... See more
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Super fast delivery, good chips, simple to use, registration of chips took a little working out but all in all a good service.
Company replied
Company details
Written by the company
iDLOGIC supply pet microchips to trained microchip implanters including animal breeders and veterinarians. Our microchips include free DEFRA approved database registration. We offer next day delivery to most of the UK. iDLOGIC pet microchips are manufactured to EU standards, with biocompatible glass which is coated in an anti-migration treatment that will help prevent movement of the microchip once it's been implanted in the animal. Our 8mm pet microchips and 10mm pet microchips are incredibly small but still offer an excellent read range when scanned. This makes microchip implanting a much easier and more comfortable procedure for both the implanter and especially smaller animals.
Contact info
Green Oaks, St Issey, PL277QY, Wadebridge, United Kingdom
- 01841 541062
- support@idlogic.co.uk
- pet-microchips.co.uk
4.6
Excellent
219 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very quick service and delivery easy to…
Very quick service and delivery easy to register the chip too
March 13, 2023
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Easy ordering
Easy ordering, easy registration. Super happy with the service and highly recommend
March 19, 2023
Super quick turnaround time
Super quick turnaround time! Ordered and had the product within one working day with first class postage.
Great item and straight forward process. Thanks!
March 12, 2023
Great product fast delivery
March 14, 2023
The whole process was simple & easy
Brilliant/easy to implant microchips & the registration & transfer process was so simple. Very impressed!
February 14, 2023
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Amazing company arrived very quickly
February 25, 2023
Reply from iDLOGIC Pet Microchips
Hi there Natasha,
Thank you so much for leaving us such a lovely 5 star review!
We are so pleased you are delighted with the service we offered and you received your order promptly!
Kind regards
Cath
Customer Support
Very easy to implant
February 22, 2023
Reply from iDLOGIC Pet Microchips
Hi Denise,
Thank you so much for taking the time to leave us a 5 star review!
We are delighted you found the products easy to use, that's great feedback thank you!
Kind regards
Cath
Customer Support
Very good and qwick delivery easyer to…
Very good and qwick delivery easyer to do thank you
February 9, 2023
Reply from iDLOGIC Pet Microchips
Hi Angela,
Thank you so much for taking the time to leave us a 5 star review!
I am glad you found the products easy to use and that the ordering process and subsequent delivery was quick!
Kind regards
Becky
Customer Support
Customer service was amazing.
Customer service was amazing.
Brilliant service all round
January 30, 2023
Reply from iDLOGIC Pet Microchips
Hi Maria,
Thank you so much for taking the time to leave us a 5 star review!
Absolutely delighted you are happy with the customer service you have received, so thank you!
Kind regards
Cath
Customer Support
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Reply from iDLOGIC Pet Microchips
Hi there Tom,
Thankyou so much for leaving us a 5 star review!
We are delighted you would recommend us and the service and delivery was up to standard, just what we want to hear!
Kind regards
Becky
Customer Support
Personal touch and communication- very…
Personal touch and communication- very helpful and prompt
January 11, 2023
Reply from iDLOGIC Pet Microchips
Hi Roisin,
Thank you so much for leaving us a 5 star Trust Pilot review.
We are delighted we could help you with your microchipping needs and the communication you received was helpful to you!
Kind regards
Becky
Customer Support
Reply from iDLOGIC Pet Microchips
Hi Tara,
Thank you so much for taking the time to leave us a review!
We are delighted you will come back to us in the future and would also recommend the service and products we offer!
Kind Regards
Cath
Customer Support
Reply from iDLOGIC Pet Microchips
Hi there Yvonne,
Thank you so much for taking the time to leave us a 5 star Trust Pilot review!
I'm glad the delivery process was up to standard and customer support has been useful with any queries you may of had!
Kind Regards
Becky
Customer Support
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Very fast and professional service
Very fast and professional service. Becky was brillant with replying to any of my questions. Would highly recommend this company. My only complaint is the company that the microchips are registered to, I found them harder to get hold of and slow to reply to emails.
December 9, 2022
Reply from iDLOGIC Pet Microchips
Hi there Madison,
Thank you so much for taking the time to leave us a great review, we are really pleased you found everything to your liking and the information provided was useful!
I will feed back your concerns around the database registration and see if there was a particular reason for the slow customer service you experienced as that is definitely not ideal, but thank you for flagging up your experience as its great to be able to improve our offering.
Kind Regards
Cath
Customer Service
Customer service very good and replies…
Customer service very good and replies to any queries I had I didn’t find the chips as good quality as I would’ve liked. However, I think all in all they can be very Flimsy. One of the self loading chips. The chip was right at the end of the needle and just fell out as we unwrapped it the chip just fell on the floor. That was one chip Which was obviously Unusable. The second ship that became unusable the plastic cap that protects the chip we could not get it off. It was really stuck on. We had to put such force to pull it off the whole chip just fell apart so out of the five chips, two were no good to us at all.
December 15, 2022
Reply from iDLOGIC Pet Microchips
Thank you for the update, thats very strange as the only way the microchip itself can come out is if the plunger is depressed.
The protective sheath has a tiny protrusion inside, which keeps the microchip from getting dislodged until your ready to loosen the sheath and remove the safety cuff that prevents accidental plunging prior to being ready for microchipping the pet.
We can send you out 2 replacements unless you would prefer a refund on this occasion for the 2 that were unused?
Hi Linda,
Thank you so much for taking the time to leave us a 4 star review!
Would you be able to feedback what part of the microchips you found to be flimsy, all the microchips themselves are manufactured to a specific standard. The needles are tested to make sure they are consistently incredibly sharp, so is it the dispenser that you found to be substandard?
Please email us on support@idlogic.co.uk and detail your concerns.
Many thanks for your feedback, its all useful information to make sure we can offer the best product we can to our customers.
Kind regards
Cath
Customer Services
As a first customer
As a first customer, Ordering was easy, delivered quickly, I would highly recommend 5***** and thank you
December 11, 2022
Reply from iDLOGIC Pet Microchips
Hi there Helen,
What a fantastic review, thankyou for taking the time to leave your comments!
We are delighted you are more than satisfied with your experience and hope you return to us in the future!
We hope you have a lovely christmas and New year!
Kind regards
Becky
Customer Support
Great communication and product!
December 7, 2022
Reply from iDLOGIC Pet Microchips
Hi there,
thank you so much for rating us 5 star, I know your order was held up due to the Royal Mail action so thank you for your patience!
We are delighted your happy with your order and the service you recieved. We hope the delivery delay wont put you off ordering with us again!
Kind Regards
Becky
Customer Support
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They haven’t arrived
December 1, 2022
Reply from iDLOGIC Pet Microchips
Update- 2/12/2022
Hi there Alice, I can see that you received your order on the 2/12/2022, can you confirm all is well please as we haven't heard directly from you either way?
Kind regards
Cath
Customer Service
Hi there Alice,
I am so sorry your order has not been received as yet. Unfortunately due to Royal Mail industrial action parcels are taking longer than usual.
Your order was dispatched Saturday 26th so probably didn't leave the sorting office till Monday 28th, we are only offering standard delivery at present to manage customer expectations during this time, but if your order isn't with you by tomorrow please let me know and we can either send you out another or refund you.
Please contact us on support@idlogic.co.uk to let us know how you would wish to proceed.
Apologies once more for the inconvenience caused.
Kind regards
Becky
Customer Support
Easy to order and a speedy delivery,
November 10, 2022
Reply from iDLOGIC Pet Microchips
Hi there,
Thank you so much for taking the time to leave us a 5 star trust pilot review!
We are glad to hear you found the ordering and delivery process easy and was up to standard!
Kind regards
Becky
Customer Support
Due to my old chip supplier going bust…
Due to my old chip supplier going bust during pandemic , I needed to find a reliable company selling UK products not cheap Chinese imports that are unsatisfactory and can cause site issues. This supplier fitted all boxes.
November 9, 2022
Reply from iDLOGIC Pet Microchips
Hi Karen,
I so pleased we impressed you enough for you to leave us a 5 star review, I'm so pleased we covered all bases for you and fingers crossed we are now your preferred supplier!
Any feedback is great, so if you have anything else to add please don't hesitate to get in touch with us at support@idlogic.co.uk as we are always looking on ways to improve our offering.
Kind regards
Becky
Customer support
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