I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more
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Review summary
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Reviews shaping this summary
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more
Company replied
I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more
Company replied
Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more
Company replied
4.7
Excellent
793 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Petalpal
Thank you so much! We’re so happy you think so 😊 We truly appreciate your support and hope you continue to enjoy it!
My wife loves this eco-friendly and…
My wife loves this eco-friendly and long lasting beautiful flowers for her birthday.
May 4, 2026
Unprompted review
Reply from Petalpal
Thank you so much for your lovely feedback! We’re so happy to hear your wife loved the flowers and that they made her birthday extra special. It means a lot to us that you appreciated the eco-friendly and long-lasting design as well 😊
Reply from Petalpal
That’s wonderful to hear—thank you so much 😊
We’re really glad the product met your expectations!
Not easy to open
It was easy to order and shipping was fast. The only reason I gave 4 stars is because when I opened one to see it, I couldn't figure out how to open it. I tried pushing the bottom as per instructions but it wouldn't open and I didn't want to tear it.
The packaging is also good.
April 22, 2026
Unprompted review
Reply from Petalpal
Thanks so much for your feedback—we really appreciate it 😊
Glad to hear ordering and delivery went well. Sorry you had trouble opening the card—that’s helpful for us to know, and we’ll share it with our team.
If you’d like help with it, I’m happy to assist!
Such an easy process to order
Such an easy process to order. Delivery was very quick. Product is so beautiful and I can’t wait to see the faces of the receivers of these cards.
April 24, 2026
Unprompted review
Reply from Petalpal
That’s wonderful to hear—thank you so much for sharing 😊
We’re really glad the ordering process was smooth and that you’re happy with your cards. They sound like they’re going to make some very special moments for the recipients!
The service is excellent and the…
The service is excellent and the feedback from the recipients is wonderful. I found your product to be very unique which is why I reordered.
March 2, 2026
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! We’re absolutely delighted to hear that both you and your recipients are enjoying the bouquets. It truly means a lot that you came back to reorder—we’re so grateful for your support! 🌸
Delivery took ages
Delivery took ages, and came folded! Very disappointed.
March 16, 2026
Unprompted review
Reply from Petalpal
Hi Liza,
Thank you for your feedback. Your order was placed on 9 March 2026 and shipped the same day, arriving on 16 March 2026—within our 5–10 day delivery timeline.
The bouquet is carefully folded so that the large size can fit securely inside the envelope. The fold is designed to make it easier to send to your friends or loved ones. This folding method is shown in our product photos, and the bouquet unfolds beautifully when opened.
We appreciate your comments and will continue to look for ways to improve our customer experience. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Kind regards,
The PetalPal Team
Reply from Petalpal
Thank you so much! 😊 We’re so glad you think so. It really is a beautiful choice and makes such a special gift. We hope the recipient loves it just as much! 🎁
Lovely product
Lovely product - a great way to send flowers that keep! I have received these as a gift and liked them so much that I have bought them as a present for a friend who lives abroad!
February 20, 2026
Unprompted review
Reply from Petalpal
Thank you so much for your lovely words! 🌸
We absolutely love that you first received our flowers as a gift and then chose to send them to a friend abroad — that truly means the world to us. It’s exactly why we do what we do: creating gifts that last and can be shared across any distance.
We’re so grateful for your support and for spreading the love! 💛
Gorgeous cards
Gorgeous cards - will be loved by all the receivers I'm sure. Thoughtfully labelled fragile in the mail and weatherproof packaging which was nice as it was pouring....
February 15, 2026
Unprompted review
Reply from Petalpal
Thank you so much for your lovely words 💛
We’re thrilled you loved the cards and that they arrived safely 😊 Really appreciate you sharing this! ✨
Bring a little sunshine to a gloomy January
I purchased the sunflower bouquet card for one of my daughters following a major operation as I thought they would brighten up a depressing January.
January 8, 2026
Unprompted review
Reply from Petalpal
Thank you so much for sharing this with me. I’m really touched to hear the reason you chose the sunflower bouquet card — that’s such a thoughtful gesture. I truly hope it brought a little brightness to what must have been a difficult time, and I wish your daughter a smooth and speedy recovery.
Reply from Petalpal
Thank you so much for your kind words — we’re thrilled you love the cards! Your support truly means a lot to us. We hope they bring joy to whoever receives them. Thanks again! 💛
Prompt response to messages and…
Prompt response to messages and advising order is on its way and progress. Delivered order on a Sunday which made it in time for the birthday girl!
January 11, 2026
Unprompted review
Reply from Petalpal
Thank you so much for taking the time to share this — we truly appreciate your kind feedback! We’re glad we could keep you updated and even happier to hear the order arrived just in time for the birthday girl, especially on a Sunday! 🎉 Thank you for your support, it really means a lot to us.
easy to navigate site
easy to navigate site, and easy to buy, good site.
January 18, 2026
Unprompted review
Reply from Petalpal
Thank you for your kind feedback! We’re glad to hear you found our site easy to navigate and that your purchasing experience was smooth. We truly appreciate your support and look forward to serving you again. 😊
Such a lovely idea
Such a lovely idea, used your company before and was very pleased with your service. My cousin in Australia was thrilled x
December 16, 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! 🤍
We’re delighted to hear you were pleased with our service and that your cousin was thrilled — that truly makes our day. We really appreciate your continued support and look forward to helping you again in the future. 🌸
Just received 2 they are lovely
Just received 2 they are lovely, so now ordered another 2 .
December 11, 2025
Unprompted review
Reply from Petalpal
That’s wonderful to hear! 💐 We’re so glad you love them — and thank you for ordering two more! We really appreciate your support. If you need anything else, we’re always here to help! 😊
Great product gerber
Great product, ordered the gerberas for my mum she loved them , she has Alzheimer'snd thought they needed watering they were that realistic. Great communication
November 20, 2025
Unprompted review
Reply from Petalpal
Thank you so much for sharing this! We’re truly touched to hear that your mum loved the gerberas — and that they looked so real she thought they needed watering. That means the world to us. We’re also glad the communication felt smooth for you. ❤️
Reply from Petalpal
Thank you so much for your lovely feedback! We’re really glad to hear everything was easy and arrived quickly. If you ever need anything else, we’re here to help. 🌸
Reply from Petalpal
Thank you so much! We’re so glad you love them.
Reply from Petalpal
Thank you so much for your lovely feedback! We’re really happy to hear you liked the card and its quality. If you ever need anything else, we’re always here to help!
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