Petalsandkeepsakes Reviews 52

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the jewelry, which many describe as beautiful and stunning. The staff, especially Cam, is frequently highlighted for their amazing talent, professionalism, kindness, and excellent communication, making the ordering process easy and reassuring. Many consumers appreciate the care and respect shown when creating memorial items, and the overall service is often described as wonderful and greatly appreciated. However, some customers were not happy with the quality of certain items, such as bracelets that snapped after a short period, leading to dissatisfaction with their durability. A few people also mentioned that the appearance of the ashes inlaid in some products did not match the advertisement, looking like "mud" or "clay" and causing upset. Additionally, a small number of reviewers experienced very long waiting times for special orders.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed deep satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many describing items as beautiful, well-made, and perfect.... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being kind,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering and send-in process very... See more

Service

Customers consistently note positive experiences with service. Many reviewers express gratitude for the... See more

Based on these reviews

Rated 5 out of 5 stars

Cam was amazing! Communication and updates were outstanding! The process to order and send the materials was very easy. She listened to what I wanted and was very understanding. When I received my rin... See more

Rated 5 out of 5 stars

I am so pleased we chose Petals & Keepsakes to do something with our beloved pets ashes. My daughter selected a gold necklace with an ashes filled pendant which is absolutely stunning; the... See more

Rated 5 out of 5 stars

Losing my dog was the absolute worst and hardest experience of my life. It felt like a 10lb, fluffy, purest piece of my soul was ripped from my body. I trusted petals and keepsakes with such a preciou... See more

Rated 5 out of 5 stars

wow, just wow. This seller has incredible talent, communication and is very sensitive to the fact that she'smaking memorial items for people. I got a ring with my dogs ashes and it was all kept organi... See more


4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

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Rated 5 out of 5 stars

Great Communication

Communication was consistent and within a respectable amount of time. I was told up front how long I can expect my item to take. Double checked how I wanted my item put together. Love 🫶🏻

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful

Beautiful, sentimental piece! My daughter hasn’t taken it off.
Seller was responsive to all my messages.
The only problem was the length of time it takes on a special order, but that is very detailed and you know about that upfront.
I am very satisfied with my purchase and would purchase again.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

wow!

wow, just wow. This seller has incredible talent, communication and is very sensitive to the fact that she'smaking memorial items for people. I got a ring with my dogs ashes and it was all kept organized, Id numbers and she sent me condolences even! I am SO grateful for this servcie. Just perfect!!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

My mother passed away in 2024

My mother passed away in 2024. How do you keep her memory and close to your heart? Its simple. Petals and keepsakes. I had ordered 2 heart necklaces for her grandchildren (my daughters), followed the clear instructions, and the necklaces were delivered in a timely manner. I gave the heart necklaces to my daughters on Valentines day of 2026 and they have never removed them since. Their grandma will always be a piece of their heart!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful website for a very special keepsake!

This was one of the best on line experiences I’ve ever had. I saw the site and my loved one had recently passed and I thought that it was such a special way to have him close. I made the initial contact and received detail information for how to proceed. They contacted me when his ashes were received, responded in record time to every inquiry I had and were so thoughtful and kind during the whole experience. I would highly recommend this company for anyone who wants a very special keepsake of their loved one. Thank you so much for being such a kind and reliable company - well worth the price!!

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I am so in love with my necklace

I am so in love with my necklace. I had to make the hard decision and lay my soul dog to sleep unexpectedly. I am still shattered but have a little piece of him physically with me everyday, gives me a little more comfort and calmness.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Communication. Sending the ashes. I had to move after I placed my order and I contacted and she was able to switch my address. I just recieved my ring yesterday of my fiancé's ashes and it brought me to tears. It's absolutely beautiful.

March 2, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered a black memorial band for a man…

Ordered a black memorial band for a man The quality is decent but it looks nothing as advertised The ashes inlaid in the middle of it look like mud it looks like they put clay in there and just glued it down it's terrible, I am extremely upset with how it turned out!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Marquis ring

The ring i ordered turned out perfect. Great customer sevice i Couldn't have asked for a for a better experience. An amazing way to help memories live on.

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Worth Every Penny

From start to finish, this was such an easy process. I found P&K on TikTok and after browsing the site, placed an order. There are so many different ways to honor your loved one or pet. The ordering and send in process was very simple. The turn around time was as promised and if I had any questions or concerns during this time, it was promptly and kindly answered. You can tell P&K handles each memento with care and respect, creating the perfect item. I wear my ring, knowing that my late husband is always with me. ❤️

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Best company!

I cannot say enough good things about Petals & Keepsakes! Customer service went above & beyond-especially since I know that they were without power for a while. They stayed in contact throughout the process & my ring arrived on Valentine’s Day. It is beautiful & well made & I am super impressed with the company & the product. Highly recommend to everyone!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company and products

This a great company to get a ring or necklace of a loved made. The ring I had made for my niece of her mother remains was absolutely perfect. Very friendly and answered all the questions that I had. Will definitely use again.

February 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous

Purchased a ring via Etsy to keep a tiny piece of my newborns hair. Cam was fabulous, helped me with my questions and was clear on the timeframe. She responded really quickly and created jewellery for me that I treasure : )

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful, Just BEAUTIFUL

Working with Cam was great! I had a few questions before ordering, and she got right back with me. Then, without me realizing, I ordered from the website, and then from Etsy on different items. They were happy to connect the two orders so Id get them at the same time. Both my items, necklace and ring, that have my husband's ashes.. are absolutely BEAUTIFUL!! Ive gotten many compliments on the ring as I wear that the most! Am definitely recommending them!! My neighbor is next to order her item with her husband's ashes❤️

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

This ring means the world to me, and it's just beautiful. Cam was so kind, responsive, and the quality of the ring is incredible. I changed my ring size and moved after I placed my order and Cam was accommodating and quick to reply. Cannot recommend working with her enough! Thank you for this piece of jewelry I will treasure forever.

January 17, 2026
Unprompted review
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Rated 2 out of 5 stars

Ordered 3 bracelets which cost £300 and…

Ordered 3 bracelets which cost £300 and £50 delivery , when arrived I had to pay £77 custom fee which is expected. So all in payed £400+ for 3 bracelets. They arrived the pendants with hair was nice however the quality of the bracelets wasn’t great , after 1 day my sisters snapped and was given a refund , now 3 weeks later mine and my mums have snapped and been lost so left now with no bracelets after poor quality and breaking for £400 I would expect something that would last

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

A thousand stars wouldn’t be enough!

If I could give a thousand stars, I would. Most amazing company I have ever dealt with. The customer service, the quality of the product, everything. I messaged in on a very ridiculous timeline that I thought would be impossible and she made it happen for my two girls. I could never thank them enough. AMAZING EVERYTHING. The highest recommendation and appreciation!

December 17, 2025
Unprompted review

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