PetBacker Reviews 283

Very good, I am satisfied

I will definitely use the service again.

I’ve had a very positive experience using PetBacker as a pet sitter. The app is easy to use, communication with owners is smooth, and payments are reliable. Highly recommend!

I had lodged a complaint and it was immediately attended and restored. The response was pretty quick and prompt. Very much appreciated.

Great app and support

I had to update my payout account so I submitted an enquiry. Thank you very much customer service Jenny for the prompt reply although its the holiday. Appreciate it ❤️

great service and support team!

It is a safe and convenient mean to find a pet sister. Everything can be arranged through the app, including the payment which is very convenient. I even managed to modify my booking for a shorter stay and got reimbursed for those days. The app itself can use some work to work smoother. Overall very satisfied

thank you for your help Jenny!

Great customer support!!! 🤩
Team is super helpful and prompt with responses.

Always have withdrawal issues with Petbacker. They took payment at booking, even before service start. Singapore has paynow which is instant. Please upgrade your system. Finance department people definitely not working hard enough.

Another useless app that feels like a scam to steal from the peanuts that pet sitters earn..They charge huge commission and on top of that asks for criminal record, ID, do several tests, verify phone, email, Facebook, Google, asks for certifications, business licence and police clearance.

I am very satisfied with the assistance provided by Maria from the support team. She has been incredibly professional and thorough during my verification process. I appreciate how seriously PetBacker takes security, as it ensures a trustworthy environment for both sitters and pet parents. Maria guided me clearly through the document requirements and helped me get my listing approved quickly. Excellent customer service!

If you follow the rules of the app its a very good and safe way to find a petsitter for your pet. At first, the app is a bit complicated to use. I get quite a lot offers to petsit other people's dogs, and so far I just had very good clients. Payment is very fast and worked perfectly to my Revolut. If you want to upgrade something, then its the apps design and usability.
Sad that so many people left a bad review, because they got a bad experience with the petsitter. This Trustpilot is about the app!!!

Customer service is very good and friendly. I spoke with Jenny and she was very sweet and helpful

Very fast reply and sorted out the problem instantly

Very responsive, thank you 🙏

Very kind and responsive

5 stars for the customer support! Even on a Sunday! Keep it up.

I hesitated to give my email. I have been spammed crazily since and I cannot unsubscribe. I deleted my account after one week. Great idea but it didn't work for me and I didn't use it after. It was just for once.