It is a safe and convenient mean to find a pet sister. Everything can be arranged through the app, including the payment which is very convenient. I even managed to modify my booking for a shorter sta... See more
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Review summary
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Everything is very convenient. Customer support is always there for us, and replying back as soon as possible. The only thing is that the fees are slightly high and the withdrawal process from the acc... See more
Excellent platform, very secure and well vetted. Fees are a bit high but still worth if u have multiple pets to take care of. Customer service is excellent and fast.
Jenny from customer support is my favourite support agent. She's always friendly and has always resolved my problem (all the agents have been great and have assisted me, but Jenny has something a l... See more
Company details
Information provided by various external sources
Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
Contact info
Singapore
- petbacker.com
4.4
Excellent
305 reviews
Hasn’t replied to negative reviews
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Everything is very convenient. Customer support is always there for us, and replying back as soon as possible. The only thing is that the fees are slightly high and the withdrawal process from the account takes too long. Other than that, excellent app for pet sitter and owners!
June 1, 2025
Unprompted review
Customer support is prompt and timely
May 28, 2025
Unprompted review
Very friendly and prompt service.
May 16, 2025
Unprompted review
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Customer service staff replies quickly…
Customer service staff replies quickly and helpful.
May 3, 2025
Unprompted review
Fantastic Apps
Fantastic Apps! It is not just we can earn by taking care of those pets; It really help me to enhance my knowledge about the different behaviour both dogs and cat. And it help me a lot how to interaction from different breed of dogs and having also a good relationship with the pet owner, actually I meet a good people and build a frienship with other pet owners.
Petbacker customer service is very responsive they will help and to assist you whenever you have a concerns..
April 23, 2024
Unprompted review
A caring and supportive support and a…
A caring and supportive support and a wonderful and warm community. Great app to connect pet owners and pet sitters. Definitely recommended.
April 20, 2025
Unprompted review
The app is a bit difficult and…
The app is a bit difficult and confusing to use at first.. the UX could be improved..
Customer Service is super reactive and helpful big thumbs up for their work
April 11, 2025
Unprompted review
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Best pet care application that…
Best pet care application that available in Japan.
April 10, 2025
Unprompted review
Great Support for First Time Pet Sitter
This was my first time offering cage-free home boarding services, and I got my first pawstumer through PetBacker. I specifically chose PetBacker because I wanted a structured and reliable process, and I appreciate how the platform ensures a safe and transparent experience for both pet sitters and pet owners.
During the booking, I encountered some challenges with the pet owner’s cooperation in completing the process. However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated.
This experience has taught me a lot, and I now feel more confident in choosing the right bookings in the future. I’m grateful for PetBacker’s support and would recommend the platform to fellow pet sitters looking for a secure and professional way to offer their services.
April 9, 2025
Unprompted review
Great service !
Great service !! I chevkwd the recommendations of the dogcare guy, and he loved and took care of my best friend 🐶
April 1, 2025
Unprompted review
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Excellent Support Amidst Some Glitches
I’ve really enjoyed using PetBacker so far! As a new user, getting hired can be challenging, but persistence definitely pays off. The platform provides great opportunities for pet sitters, and I appreciate the support team’s responsiveness—special thanks to Khushali for her outstanding assistance!
That said, there are some areas for improvement. The app can be a bit buggy at times, and the UI could be more intuitive for a smoother experience. Enhancing these aspects would make it even better for both sitters and pet parents.
Overall, I look forward to continuing with PetBacker and hope to see further improvements. Thanks for providing this platform!
April 1, 2025
Unprompted review
This app become my main work
This app become my main work. I can't say anything bad about this app, they are very clear about what fee they take and how much do you gonna receive and how long could take. Maybe the only think is the chat between Petsitter and let owners but it's ok for now
March 30, 2025
Unprompted review
Best application
As a pet sitter I really appreciate the customer support services and the support they give to us thanks a lot
March 27, 2025
Unprompted review
Awesome app for pet owners and sitters
Awesome app for pet owners and sitters. Easy to use and safe ☺️ Highly recommended
March 26, 2025
Unprompted review
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very supportive and understanding admin.
very supportive and understanding admin.
March 24, 2025
Unprompted review
No Accountability for IT Issues
I am not appearing in the search results although I spent days setting up the whole profile and taking all of their tests and everything is verified. I was told that they will fix it as soon as possible but after a day I understood that they don't even think there's a problem so they did nothing but promptly say they're working on it urgently.
March 21, 2025
Unprompted review
I can't be more disappointed with a…
I can't be more disappointed with a company than petbacker.
We have given our cat for care on their platform and we got it back nearly dead; the cat still suffers from heart problems.
The platform litterally does NOT care about ANYTHING of this and that shows of 2 months of 0,0 replies except to 'wait'.
Total garbage
January 7, 2025
Unprompted review
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