Petbnb Reviews 67

I spent about a year trying to publish my profile as a sitter. I've encountered issues with the payment provider, which unfortunately never got resolved. Petbnb's customer support was almost entirely useless for my case, as every time they asked me to contact their payment provider instead. I believe that is a waste of time and adds many more barriers for the platform's users that is not worth the while. I'll try other apps.

I would not recommend this app to anyone! Poor customer service no support at all. This app does not care about your animals and does an extremely poor job screening the actual pet sitters. Your animals will not be cared for properly I have way to many complaints about this app. Do not use petbnb if you value your pet’s health/safety it’s a total scam!!

Our cat, Basil is usually very shy with unfamiliar people. With these sitters, he felt right at home. When he encounters people he doesn't expose himself. He normally hides from them.
Basil was able to come out and accept the fact that they would take care of them. This was our first time putting our Basil in someone else's care and we had trust in these sitters. They accept not neutered too! Sent photos which we appreciated. We would definitely leave Basil with them again! You should really leave your pet with them. You will be very satified.

We are super happy with Monica and Edoardo, they were super caring, attentive and kind with our Lilly! We will definitely book again :)

Dilon always takes good care of Amaia even during her challenging days. He sends me updates and respects Amaia’s needs! Amaia loves spending time with Dilon and has fun and lots of cuddles!

Took great care of my dog and was easy to contact. Great people that love dogs and want to give them the best care possible

Horrible app! The Pawshake is 100times better!

I started searching for oppas for my dog in the area of Utrecht, but without success. I wasn’t able to check on calendar availability of the owners either, because you need to send messages to everyone first to check their availability.
When I finally find a pet sitter, we agreed on meeting up and she proposed me to pay her in cash. Instead, I proposed her to talk via Whatsapp, as the app chat is not very user friendly to have a first meet up.

Straightaway, they block my account and they do not allow me to activate it back again anymore. I contacted the help desk and they showed me a screenshot of our conversation, which they said it is on their terms and conditions that they can monitor conversations (which surprise! you cannot read T&C unless you go to the tab inside the app). Thus, not enough information or hidden terms when signing up!

Pawshake is very different and more open minded than this “starting pet app” their terms and conditions are easily accessible and no one cancelled my account for sharing my WhatsApp number ;)

In short, I don’t recommend this app at all!

They lost my dog. I was on a trip and the petsittter lost my dog for two days.

My dog was luckily found by an amazing group of volunteers. He was found in the street with bruises. The company never asked me how it was going and they charged me the full amount and only paid for half of the vet bills.

I'm trying to contact support for over a month now.

I was speaking with them trought email, and all of the sudden says the email is no longer active.

Ive asked multiple times on their app for a new contact. Nothing

Tried to call them. Nothing

Whats happening???

They pretend to give you an insurance, that is basically worthless.
I got injured when I was pulled by a dog I was petsitting. I broke my teeth and glasses, and they didn't cover anything.
Scam company.

I have been looking for sitters on petbnb and I am shocked at how the sitters are allowed to do what they are doing. First of all it says calendar is only an indication and to directly send them request. Many of them show available. So essentially there will be like 10 requests each day and there is no regulation of how many dogs the sitters can take. I visited one sitter and it was sooooo horrible! 5 big dogs plus their own little dog. All in cages. They are let out only for walks. They have small children. Just imagine 6dogs plus 4 people in that house. Dogs are only allowed in the living room. How can petbnb allow this???

Very bad site, support is bad. They don't care about animals only about their own money. Never do business with them again!

It is all good until you need support. I managed to find a great petsitter for my dog thanks to them, but you are very much out of luck if you need their assistance. They are apparently so afraid of being asked to take responsibility for the service they provide that they essentially dodge or simply refuse to answer simple questions.

It is a pain to find day care on this service. You will make a few requests at the time and place you need only to receive as many rejections. And THAT against the company policy that requires the hosts to block their calendars if they're unavailable (would make contacting them impossible) . If you reach out to the customer service, they shrug their shoulders, Apparently they get salary for being useless to customers with answers that make no difference.
At the end of the day, you've wasted your time on looking and enquiring before being rejected without an explanation or with something like, "I've already got plans".

What's odd is that all that happens to you, and YOU are the one who pays money so that all these disrespectful stakeholders and the business model stay afloat.
Don't waste your time and take your money elsewhere.