Really pleased with the quality and fast delivery of a cat harness that I ordered. It offered my elderly cat the support she needed in a new environment and she adapted to it within hours. Has great r... See more
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Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
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Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Love Pet Direct
I always get exactly what I need and if there is a stock issue I get a call to offer me other solutions. Big range of products, food, toys etc
July 17, 2026
Unprompted review
Reply from Petdirect
Kia ora Debbie,
Thank you so much for the wonderful review! We're thrilled you love shopping with us and that our team's proactive approach to stock issues has made a real difference in your experience. We're proud of our extensive range and look forward to seeing you again soon! 🐾
Ngā Mihi
The Petdirect Team
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Petdirect, highly recommended.
Petdirect are very efficient, quick delivery, great customer service, and good pricing. Highly recommended.
July 19, 2026
Unprompted review
Reply from Petdirect
Kia ora Art Deco,
Thank you so much for the wonderful feedback! We're thrilled to hear that you've had such a fantastic experience with us. Your kind words about our speedy delivery, reliable customer service, and competitive pricing truly mean the world to our team. We can't wait to keep seeing you and your furry mate! 🐾
Ngā Mihi
The Petdirect Team
When in doubt check Pet Direct out
When I can't find what I need close I can normally find it at Pet Direct
July 14, 2026
Unprompted review
Reply from Petdirect
Kia ora Sharlene,
Thank you so much for the wonderful review! We're thrilled we could help you find exactly what you needed. We love being your reliable go-to for all your pet care essentials, and we're here to keep seeing you with the best range and service. 🐾
Ngā Mihi
The Petdirect Team
Great NZ company
Always a pleasure to order from this company. Good prices, products and delivery.
July 13, 2026
Unprompted review
Reply from Petdirect
Kia ora Ann,
Thank you for the wonderful review! We're delighted to hear you consistently enjoy shopping with us and appreciate our competitive pricing, quality products, and speedy delivery service. We look forward to seeing you again soon! 🐾
Ngā Mihi
The Petdirect Team
Quick delivery and good product at a…
Quick delivery and good product at a good price.
July 16, 2026
Unprompted review
Reply from Petdirect
Hi James,
Thank you so much for the wonderful feedback! We're thrilled to hear you were happy with the speedy delivery and that you found our products to be of fantastic quality at a great price. We really appreciate seeing you shop with us and we look forward to helping you care for your furry friends again soon! 🐾
Ngā Mihi
The Petdirect Team
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Bulk buying good quality food cheaper than supermarket grade
Easy to navigate website to place order.
Great specials.
Option to add on a direct order that fits my time frame.
I did the math and realised that the brand I bought from my local supermarket was same price and sometime more expensive than Royal Canine. (When Buying bulk). Plus it gets delivered to my door...saving on time, fuel, hassle and much healthier for my furbabies! Wish I realised this sooner.
Thank you, Pet Direct. You guys rock!☺️
July 10, 2026
Unprompted review
Reply from Petdirect
Kia ora Lee,
Kia ora! We're so thrilled to hear you're loving the value and convenience of shopping with us! 🐾 It's wonderful that you've discovered how much you can save by buying bulk premium brands like Royal Canin, especially with the added bonus of doorstep delivery and our flexible Autodeliver option that works around your schedule. Your furbabies are in for a treat, and we're chuffed you wished you'd found us sooner – here's to many happy years of quality nutrition ahead! 🐶😸
Ngā Mihi
The Petdirect Team
I’ve had a fantastic experience with…
I’ve had a fantastic experience with Petdirect. Their prices are competitive, the website is easy to use, and my orders have always arrived quickly and well packaged.
Customer service has also been excellent whenever I’ve had a question. As someone with multiple pets, it’s important for me to have a reliable supplier, and Petdirect has consistently delivered great service and quality products.
I wouldn’t hesitate to recommend Petdirect to other pet owners and will definitely continue shopping with them.
July 15, 2026
Unprompted review
Reply from Petdirect
Kia ora Nicky,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you've had such a positive experience with us, and we're delighted that our competitive pricing, user-friendly website, and speedy delivery have made seeing you and your fur family so enjoyable. Your kind words about our customer service team and product quality mean the world to us, and we're so grateful to have earned your trust as your reliable pet supply partner. We can't wait to continue supporting you and your pets with the same exceptional service! 🐾
Ngā Mihi
The Petdirect Team
The product is brilliant and my dog has…
The product is brilliant and my dog has stopped licking and her coat is beautiful and soft. She is a Beagle
July 16, 2026
Unprompted review
Reply from Petdirect
Kia ora Marz,
What fantastic news that your Beagle's coat is looking so gorgeous and her licking has stopped! We're delighted the product is working so wonderfully for her, and we absolutely love seeing these amazing results. 🐕✨ Ngā Mihi means thank you in Te Reo Māori, and we're truly grateful for taking the time to share your kind feedback with us.
Ngā Mihi
The Petdirect Team
We bought a kong extreme goodie dog…
We bought a kong extreme goodie dog bone and our doggo is and extreme chewer - she hasn't managed to destroy this toy yet!!! She loves it
June 30, 2026
Unprompted review
Reply from Petdirect
Kia ora Rebecca,
What wonderful feedback! We're so thrilled to hear that your pup is absolutely loving her Kong Extreme toy - and even more impressed that it's standing up to her extreme chewing skills! 🐕 Thanks heaps for choosing Petdirect, and we hope to see you again soon for all your furry friend's needs!
Ngā Mihi
The Petdirect Team
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Excellent & Reliable Provider
Excellent range of quality product and super quick delivery. Reliable and I love the range on ferry for my puppy as well as the website always works well for my online ordering. Love shopping with this company/ safe, efficient and reliable.
July 10, 2026
Unprompted review
Reply from Petdirect
Hi Lynette,
What fantastic feedback, we're so grateful for the wonderful words! We're thrilled that our comprehensive range is meeting your puppy's needs and that our speedy delivery and reliable website are making your shopping experience seamless. It's customers like you that keep us motivated to see you with quality products and reliable service every time 🐕
Ngā Mihi
The Petdirect Team
Good range of products over all areas
Good range of products over all areas. The next day delivery is fantastic. My go to shop for all my dachshunds need. I highly recommend Petdirect, keep up the great service.
July 9, 2026
Unprompted review
Reply from Petdirect
Kia ora Lorraine,
Aroha mai, we're absolutely delighted by your wonderful feedback! We're so thrilled that our impressive range of products and speedy next day delivery are hitting the mark for your dachshunds 🐕 It's fantastic to be your trusted choice, and we're committed to maintaining that excellent service you've come to expect from us. Your recommendation means the world to our team!
Ngā Mihi
The Petdirect Team
Reply from Petdirect
Kia ora Shona,
Thank you so much for the wonderful feedback! We're delighted that you found excellent options and appreciated our speedy delivery. We're committed to keeping things fast and efficient for you and your furry whānau. 🐾
Ngā Mihi
The Petdirect Team
The only place to shop from
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booked in one as I needed advice for my cat. They rung me a few weeks early (the day after I made the appointment) than my scheduled appointment (unfortunately I missed that call) but they followed up with the most detailed email of what to do and products to buy. When I say this is the only pet place you need to buy from I mean it - you will not get better or more comprehensive service anywhere else.
June 15, 2026
Unprompted review
Reply from Petdirect
Kia ora Sarah,
Thank you so much for your fantastic review and for choosing Petdirect. We're thrilled that our team went the extra mile to support your cat's needs with detailed advice and product recommendations, even when we missed you on the call. Your kind words mean everything to us, and we're absolutely delighted to be your trusted pet care partner. We can't wait to see you again soon! 🐱
Ngā Mihi
The Petdirect Team
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Pet Direct is fantastic with their…
Pet Direct is fantastic with their products customer service and fast delivery Thankyou Gill
July 10, 2026
Unprompted review
Reply from Petdirect
G'day Gill,
Thank you so much for the wonderful review! We're thrilled you're delighted with our products, speedy delivery, and helpful customer service. Your kind words mean the world to us, and we can't wait to see you again soon! 🐾⭐⭐⭐⭐⭐
Ngā Mihi
The Petdirect Team
Good prices - delivered the next after order placed
Good prices for Hills Prescription Diet food for my cat and excellent delivery time - order received the day after ordering.
July 7, 2026
Unprompted review
Reply from Petdirect
Mōrena Christine,
Thank you so much for the fantastic review! We're thrilled to hear that you found great prices on the Hills Prescription Diet food for your furry friend and that our speedy delivery worked perfectly for you. We really appreciate your kind words and look forward to seeing you again soon! 😺
Ngā Mihi
The Petdirect Team
Was delivered the day after I ordered
Was delivered the day after I ordered. Was very happy.
July 9, 2026
Unprompted review
Reply from Petdirect
Hi Michelle,
Thank you so much for the wonderful review! We're thrilled you were impressed with our speedy delivery and that your experience was fantastic. Your lovely feedback really means the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Great service good product speedy…
Great service good product speedy delivery
July 7, 2026
Unprompted review
Reply from Petdirect
Kia ora Colleen,
We're so grateful for your wonderful review! 🐾 It's fantastic to hear that you had such a positive experience with your order, and we're delighted our speedy delivery and quality products have met your expectations. Thanks for being such a loyal customer, and we can't wait to see you again soon!
Ngā Mihi
The Petdirect Team
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Amazing service and product choice…
I'm always amazed at the variety of pet food available on Pet Direct and their very quick service. It will certainly keep me coming back again and again.
July 8, 2026
Unprompted review
Reply from Petdirect
Kia ora Jo,
Thank you so much for the wonderful feedback! We're thrilled to hear that our extensive product range and speedy delivery have impressed you. Your support means everything to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
I bought a plaque off and probiotics
I bought a plaque off and probiotics, I sprinkle them on my dogs food he loves it, he is a very picky eater and sometimes is hard to find products that he will eat without issue.
The delivery was very fast and the packaging was great.
July 11, 2026
Unprompted review
Reply from Petdirect
Kia ora Egle,
Thank you so much for the wonderful review! We're thrilled to hear that your picky pup is enjoying the plaque off and probiotics so much - it's fantastic that you've found products he actually loves! 🐕 We really appreciate your kind words about our speedy delivery and excellent packaging too.
Ngā Mihi
The Petdirect Team
Great service and fast delivery
Great service and fast delivery. Always reliable, and my pets love the products.
July 10, 2026
Unprompted review
Reply from Petdirect
Kia ora Aldwin,
We're absolutely thrilled to hear that our fantastic team has been meeting your needs! It's wonderful to know that your furry friends are loving their products, and we're so glad you're experiencing speedy delivery every time. Your kind words really make our day 🐾
Ngā Mihi
The Petdirect Team
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