Peterpans Adventure Travel Reviews 

110
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the staff are exceptionally helpful, knowledgeable, and genuinely invested in planning wonderful travel packages tailored to individual preferences. Travelers emphasize that team members are always available to offer great local recommendations and ensure every single detail of the journey is completely sorted out. People also appreciate the exceptionally smooth booking process, noting that the online platform is very easy to navigate and responses are remarkably prompt. Visitors feel well supported from start to finish, with friendly agents providing clear guidance and taking away all the usual travel planning stress.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff members are incredibly helpful,... See more

Booking process

Customers had positive experiences with booking process, highlighting a smooth, easy, and stress-free journey... See more

User experience

Consumers find user experience to be positive, highlighting a stress-free booking process and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great customer service ! We sat down with Indiana whose main interest was making sure had the best time possible. Really understood what we wanted and got the best package sorted for us. Throug... See more

Rated 5 out of 5 stars

Amazing experience exploring Aus with Peterpans! Having a smaller intimate group of 5-8 brought the group closer together while experiencing the best of the Aussie east coast! If you’re new to travel... See more

Rated 5 out of 5 stars

I had the best experience with Peterpans , they took care of me so well and tailored the tour to my wants! Fraser Island tour was class and , I had to wrap up early the tour and help from Jemma in org... See more

Rated 5 out of 5 stars

Duncan has been fabulous to chat to regarding my hire of a campervan. My questions were answered promptly and were very informative. This was easier than a few other sites I have visited. Thanks... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 673407317

  1. Travel Agency
  2. also in
  3. Tour Agency

Written by the company

Peterpans Adventure Travel has been helping travellers live their dream adventures for over 20 years. From bucket-list tours to once-in-a-lifetime working holidays, we offer expert advice, exclusive deals, and the freedom to travel your way. Whether you're chasing powder in New Zealand, road-tripping along Australia's East Coast, or island hopping in Southeast Asia, we're here to guide you every step of the way. Trusted by thousands of happy travellers over the years and backed by a passionate team of travel experts, Peterpans is your one-stop shop for planning the trip of a lifetime.


Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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No recent history of asking for reviews

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4.8

All reviews

(110)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Epic Australia Trip

Had such a great experience with the team at Peterpans! Everyone was so helpful and gave the best recommendations for my East Coast trip. It was honestly the trip of a lifetime and there was barely any planning or hassle on my part. Thank you so much Peterpans for making this adventure so seamless!

October 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service!

The team are very helpful, knowledgeable and they are available 24/7.
They gave me an awesome itinerary for my trip, and when I needed urgent assistance, they were very quick to respond and resolve the situation.

October 10, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Hi Elle, thank you for the lovely review! We’re so glad you loved your itinerary, and that our 24/7 team could step in quickly when you needed urgent help. That’s exactly what we’re here for. Happy travels! The Peterpans Team

Rated 5 out of 5 stars

best month of my life !!!

I cannot thank the Peterpans team enough for everything they did for my trip! I bombarded them with so many questions before I came to Australia and they were so helpful and really put my mind at ease as it was my first time travelling solo!! As well as answering all my questions, they really took into consideration everything I said I wanted to do, as well as the things I said I was nervous about and picked specific activities that suited me best. They even encouraged me to sign up for a bungy which I can't quite believe I did! Best trip ever - I'm even booking my new Zealand trip with them too!

October 28, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Hi Frankie, this made our day! Your first solo trip is a big deal, and we’re so glad we could put your mind at ease and build a trip around what you wanted (and what made you nervous). We’re very proud of you for doing that bungy! Thanks for choosing us for New Zealand too, we can’t wait to help plan the next adventure. The Peterpans Team

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Rated 5 out of 5 stars

Awesome package and price!

Shout out to Tay and Grace for sorting me an awesome East Coast package!

Super helpful, organised and quick to reply when I needed to change some things around, as well as an amazing price!

Highly recommend booking with these guys!

October 2, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Hi Daragh, thanks for the shout out! We’ll make sure Tay and Grace see this, they’ll be thrilled. Happy we could sort you a great East Coast package at a price you love, and that changes along the way were easy. Have an incredible trip! The Peterpans Team

Rated 5 out of 5 stars

Fantastic booking experience from start…

Fantastic booking experience from start to finish!

I was completely clueless to begin with, but the patience and expert knowledge of the team ensured that everything I wanted to see was worked into the perfect itinerary, without compromise- plus a few extra locations added as well!

The 24/7 support was especially helpful when trying to frantically organise things all while being the complete other side of the world!

Thank you so much Peter Pans team - I can't wait to begin my adventure :)

October 11, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Hi Benny, thanks so much for the amazing review! We love helping travellers go from “where do I start?” to a trip they’re genuinely excited about, and we’re stoked we could fit in a few bonus spots too. Glad our 24/7 support made planning from the other side of the world a bit less frantic. Have the best adventure, and we can’t wait to hear how it goes! The Peterpans Team

Rated 5 out of 5 stars

Peterpans NAILED IT!!!!

I honestly couldn’t recommend Peterpans Travel enough! 🇦🇺✨

I recently did an East Coast Australia van trip, and it ended up being one of the most incredible adventures. We started in Brisbane and made our way up the coast to Noosa, Rainbow Beach, K’gari, the Whitsundays, Magnetic Island and Cairns, ticking off some seriously bucket-list experiences along the way.

From exploring the world’s oldest rainforest in the Daintree to sailing around the Whitsundays, snorkelling on the Great Barrier Reef and discovering places we never would have found otherwise, it was the perfect mix of adventure, freedom and unforgettable memories - PETERPANS SET UP EVERYTHING!!! It was unreal!!

A huge shoutout to Stella and the team for helping make the trip come together so smoothly. Having the freedom to travel at our own pace while still having some of the big experiences organised for us made the whole trip so much easier.

If you’re planning an East Coast adventure and want to see as much as possible without the stress of organising every little detail yourself, I’d absolutely recommend checking out Peterpans Travel.

Thank you for helping make this trip one to remember! 🤍🚐🌴

October 11, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Wow, thank you so much for this incredible review Kayley! 🇦🇺✨

What a trip! Brisbane all the way up to Cairns, taking in Noosa, Rainbow Beach, K’gari, the Whitsundays and Magnetic Island along the way. That’s a seriously epic run, and you packed in some real bucket-list experiences. The Daintree, sailing the Whitsundays and snorkelling the Great Barrier Reef are hard to top.

I’ll be sure to pass your shoutout on to Stella and the team. They’ll be stoked to hear it. Helping travellers get the freedom to go at their own pace while we handle the big experiences is exactly what we love to do.

Thanks again for travelling with us and for taking the time to share this. Enjoy the memories, and we’d love to help plan your next adventure whenever it calls!

Rated 5 out of 5 stars

I was looking for a last minute…

I was looking for a last minute campervan booking and I wasn’t sure where to go. Finding these guys was great, the service from these guys is amazing. Grace helped me out so much! She was great with me changing my mind and helped me find the best campervan for my trip by offering me many different options. I would highly recommend booking through Peterpans Adventure Travel!!

October 19, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Thank you so much for the great review and the recommendation!

I’ll pass your kind words on to Grace. She’ll be so happy to hear it. Helping you weigh up the options and land on the right van, changes of mind and all, is exactly what we love to do.

Enjoy the trip ahead, and give us a shout any time you need a hand. Safe travels!

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Rated 5 out of 5 stars

Australia

Have just finished planning a trip up the east coast of Australia. Grace made me my dream schedule which I didnt think was possible with my time scale. Big thankyou for making the process so stress free 😊

October 16, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

I’ll pass this straight on to Grace. She’ll be rapt to hear it. Making your dream schedule work within a tight timescale is exactly the kind of challenge she loves, so I’m thrilled it came together stress free.

Have an absolutely incredible trip up the East Coast, and reach out any time you need a hand. Safe travels!

Rated 5 out of 5 stars

Such added value by letting the Peterpans team take care of it

I’m so happy I booked my trip with Peterpans! The staff is so helpfull and planned my trip in a way I could not have done myself. Would recommend!!

October 1, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Thank you so much for the kind words!

So glad you booked with us, and that the team could pull together a trip you couldn’t have planned yourself. That’s exactly what we’re here for.

Have an amazing time, and reach out any time you need a hand. Safe travels!

Rated 5 out of 5 stars

Would recommend

Easy to use, very helpful. My Australian East Coast trip was amazing thanks to Bea for all the help!!!

October 3, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Thank you so much for the great review!

I’ll pass your thanks on to Bea. She’ll be delighted to hear it. So glad the booking was easy and that your East Coast trip was amazing.

Give us a shout any time the next adventure calls. Safe travels!

Rated 5 out of 5 stars

Helped me plan my Australia trip

Helped me plan my Australia trip! Really helpful kind staff who got me a good deal :)

October 1, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Thank you so much for the kind words! :)

So glad the team could help plan your Australia trip and sort you out with a good deal. That’s exactly what we love to do.

Have an amazing time, and reach out any time you need a hand. Safe travels!

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Rated 5 out of 5 stars

It was an amazing experience from start…

It was an amazing experience from start to finish! Our driver and tour guide was absolutely incredible — very kind, knowledgeable, and informative. He made the whole experience even more enjoyable and memorable. Everything was well organized, and we truly had a fantastic time. Definitely one of the best experiences we’ve had. Highly recommended!

September 12, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Thank you so much for the fantastic review!

So glad the whole experience was a great one from start to finish. I’ll be sure to pass your words on to the driver and guide. It means a lot to hear he made the trip more enjoyable and memorable, and that everything ran smoothly.

Thanks for the recommendation, and we’d love to have you back whenever the next adventure calls. Safe travels!

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

This is the most incompetent, uncommunicative, and unhelpful travel company you could use, do not book with them!!!
I booked a 5 night trip to Fiji, travelling between the islands. At the last minute before booking they told me two of the resorts were now fully booked and so changed my itinerary, which I agreed as I assumed they were of equal value and quality (as they different resorts are still the same price through this scam of a company). It was only when I was on my trip that I realised one of the changed resorts only offered the main activity on a day that I wasn’t even there! Meaning I’d be missing out on this activity compared to others who have paid the same amount as me and are given this opportunity! I then attempted to contact peterpan travels and they were so slow at responding and so unhelpful that it ended up ruining the remainder of my trip! I looked up the original resort that I was meant to go to (which offered this activity every single day!) and they had availability!! I told peterpan this and they told me if I wanted to change resorts it was all up to me! I had to book it individually and organise it myself, even though I’ve paid them a lot of money to organise my trip, something they are clearly incompetent at as the original resort was in no way fully booked! They then told me that as I booked this new resort myself and not though them, that I would not get any included activities and would have to pay even more out of pocket for them!! Despite the fact that I had already fully paid for a new resort and it’s included activities and would not be going there anymore!
They have been no help to me and have repeatedly ignored my messages and my requests for a phone number I can use to speak to an actual human (despite the fact they have a number on their website, it doesn’t work so don’t bother calling it!)
In short, AVOID AVOID AVOID!

September 24, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Hey Niamh

Thank you for your review

Here at Peterpans we endeavour for complete satisfaction and I am sorry this did not happen in your case. From our records I can see that when you enquired about the Fiji trip, we did check availability and asked if you had any specific resorts or activities in mind. Had we known that you were so set on the shark snorkel, we would have looked at other ways to make this work, however we cannot address things that we are unaware of. Between checking availability and sending it through, there was a change in availability - had we been aware that the shark snorkel was so high on your list we would have highlighted this, but since you had not made clear what activities you were interested in, we gave you a list of the full changes this would make.

When you did make us aware of your unhappiness we genuinely did everything we could; given you had given us only 48 hours notice, this meant we could not make any further changes as the resort was cancelling in ful. I contacted the ferry and got your ferries changed free of charge to the resort you wanted to stay at and covered the night of accommodation whilst you were there.

We consider these journeys to be once in a life time and always ask our customers the important questions about their style of trip, their budget, and their wants to ensure that we give everyone exactly what matters to them. Had we been aware of your specific requests we absolutely would have done the same, but despite this we still organised full changes for you and coverage of the new night.

We truly tried to go above and beyond to support you and we are sad this has fallen down at this time, but we truly couldn’t have done anything more!

Rated 5 out of 5 stars

Very helpful customer service

I couldn’t find my booking confirmation and the lady I spoke to was so kind and patient with me! Great customer service but also the vans they have listed are the best value I found by far! Highly recommend.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was great

I recently used Peterpans to book a camper, and the experience was fantastic thanks to Duncan E. He was incredibly helpful, friendly, and made the whole booking process so smooth and easy. It’s rare to find such great, stress-free customer service these days. I highly recommend booking through them. Thanks again, Duncan!

September 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service provided by Dunc!

After weeks of searching for the right van i come across Peterpans Adventure Travel and i ended up with a van in a day. This just shows how good they are! The website is easy and very informative , as soon as i submited my booking Dunc reached out and helped me close the deal. He was very quick at responding and has great attitude. Had answers to all the questions and honestly its so nice to speak to a person not a robot online someone who is attentive and able to make the process smooth. Thanks Dunc!

August 6, 2026
Unprompted review
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Reply from Peterpans Adventure Travel

Hey Raf!

Thanks so much for the kind words, this genuinely made my day. So glad we could get you sorted quickly and that the whole process felt smooth and personal. That's exactly what we aim for.

Enjoy every kilometre of the adventure ahead, and don't hesitate to reach out if you need anything along the way. Safe travels!

Cheers,
Dunc

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