Peter Vardy Leasing Reviews 194

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

The WORST company in living memory. FALSIFIED records then non existent service or contact with customer for simple tasks. Incorrect contact details, email ignored, phone never answered, messages not... See more

Rated 5 out of 5 stars

I recently traded in my old car and bought a new one from Peter Vary in Motherwell. From start to finish we dealt with Kelly Bates and I cannot fault the customer service we received at all from Kelly... See more

Rated 5 out of 5 stars

I can't say enough good things about the Peter Vardy Leasing Team. The steps were simple and clear to follow. I had no trouble understanding anything after Brian's thorough explanation, and Alison qui... See more

Company replied

Rated 5 out of 5 stars

I recently leased car with Peter Vardy with my contact being Darren Docherty. Darren was great throughout the whole process and left no stone unturned. I had previously used Darren when we worked... See more

Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Car Rental Agency

Written by the company

We collaborate with the leading leasing company funders to provide a wide choice of amazing and limited access deals and have direct relationships with major vehicle manufacturers to create exclusive leasing offers direct to the public. In addition, the Peter Vardy Motor group also owns a franchise portfolio including BMW, MINI, Jaguar, Land Rover and Porsche and we work closely in order to offer the very best value. At the centre of our business is our commitment to Giving Back, 10% of all profits are donated to charitable causes through the Peter Vardy Foundation. This is our ‘Just Cause’ and is the centrepiece of our organisation’s culture. We want our Guests to know that as well as getting access to lowest rentals they are also helping change the lives of the less fortunate for the better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

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Rated 5 out of 5 stars

Fast, Friendly and Efficient

Fast, friendly and efficient service. Wasn't sure what car I actually wanted but Craig helped find something that ticked all the boxes. Highly recommended
Lee
LB Ventilation

March 20, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi,


We’re happy to hear you had such a positive experience with our team! Hope you’re enjoying your new car.

Regards,
Team PV

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Rated 5 out of 5 stars

Great experience

Experience through car wow was great, very responsive and welcoming.

March 20, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Beth,

Thank you for your five-star review!
We are happy to hear this and hope to see you again in the future.

Regards,
Team PV

Rated 5 out of 5 stars

Sohaib Ali exceptional service!

Sohaib Ali was fantastic, efficient & accommodating from start to finish. Whilst assisting me through the leasing process.
He paid attention to my requests as well as provided great advice & options on matters where uncertain. Always available if not immediately, shortly after returning my call or replying to a query.
Peter Vardy can be proud of the value added by Sohaib Ali.
It’s been an absolute pleasure liaising with Sohaib (Peter Vardy)

March 16, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Emile,

Thank you for sharing your positive experience. We appreciate the feedback.

Regards,
Team PV

Rated 1 out of 5 stars

Everything from start to finish has…

Everything from start to finish has been top notch with Sohaib and Jodie I can’t praise them enough both deserve the five stars if I could give more I would

Stewart Phillips Alugate UK Ltd

March 16, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Stewart,

That you for your review the team will be delighted to hear this. If you can edit the star rating to match your comments that would be great.

Hope you have a lovely day.

Regards
Peter Vardy Leasing

Rated 5 out of 5 stars

Great service from brian

I dealt with Brian, I couldn’t really speak over the phone therefore I was communicating via email. Brian was very speedy and efficient in replying to me and answering any questions. I initially asked Brian about another model of car which was not in stock however he sent me over a few options to choose from. So happy with the car I am getting, the smooth process and the professionalism of Brian.

March 13, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi,

Thanks for your kind words. We appreciate your continued business.

Regards,
Team PV

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Rated 5 out of 5 stars

Hi to Alison Molloy,

Hi to Alison Molloy,
Just wanted to give a shout out to Allison. We had an amazing service from her today, answered all our questions and explained everything fully. Alison went above and beyond to ensure our customer was able to take ownership of their vehicle far sooner than we could of hoped for. I'm happy; the customer is happy and it was all down to you Alison coordinating the dotting of the I's and crossing the T's. Thanks for showing us an exceptional service and looking forward to doing business with you again.
Many Thanks, John Morethanlease

March 15, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi,

Thank you for sharing your positive experience. We appreciate the feedback.

Regards,
Team PV

Rated 5 out of 5 stars

A big tick for Sohaib and Peter Vardy Leasing

Sohaib went above and beyond to get me the best deal out there. The whole process from start to finish was a breeze - and I'd 100% recommend Peter Vardy Leasing to any of my friends.

March 15, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Ben,

Thank you for your five-star review!

It’s always lovely to hear when our hard work has paid off, the team will be delighted with your review.

Regards,
Team PV

Rated 5 out of 5 stars

Thomas Conway

I had great assistance from Thomas Conway whilst sorting this deal, he made phone calls and regularly checked up on the progress of my deal. He also gave me alternatives and guided me towards the best deal I could get. The site it’s self is easy to use and explains everything you need to know in great detail. Thank you for your help.

March 15, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Jack,


Thanks for your kind comments about the team. We hope you’re enjoying your new car.

Regards,
Team PV

Rated 5 out of 5 stars

Excellent service from initial contact

Excellent service from initial contact, Sohaib and the team sorted everything out within 1 hour, will definitely recommend to family, friends and will be placing my future orders with them also.

5th company i have used in last 10 years, so far they have been the best.

Thank you

March 1, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Afran,


Thanks for leaving such a wonderful review. The team will be delighted to hear this.

Have a great day!

Regards,
Team PV

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Rated 5 out of 5 stars

Very quick and smooth process!

Very quick and smooth process! We had never leased a car before and were a little unsure about doing so remotely, but I can honestly say I'm glad we did. From the start Craig Lamont provided an ultra quick quotation to me via email and followed it up with a text to ensure I had received it. He was very attentive and responded to my queries very promptly. Once I accepted and made the application, I was handed over to Alison Molloy who progressed the application swiflty through the finance company. We agreed a delivery date and the car arrived first thing on the agreed day. Not only that, but the night before I received contact from Louisa who was going to deliver it. She kept me informed of her progress on the day and even washed it immediately before delivery! Louisa spent a good half hour talking me through the controls of my new electric vehicle and ensured I was happy with everything before leaving. Overal a great experience from Peter Vardy Leasing.

March 7, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Mark,

Thank you for your five-star review!
It’s always lovely to hear when our hard work has paid off, the team will be delighted with your review.

Regards,
Team PV

Rated 5 out of 5 stars

Great Service

Great service, full updated on progress of lease. All done professionally and all staff happy to take my calls and update information. Alison, Jodie and Craig were all very professional and made the whole experience straight forward. I would definitely recommend this company and would use them again.

March 13, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Andrew,


Thank you for your five-star review!
We are happy to hear this and hope to see you again in the future.

Regards,
Team PV

Rated 1 out of 5 stars

Poor customer service

Poor customer service! I was assured the car would be delivered before Christmas when it was ordered on 02/12, as it was in stock and ready to be delivered, however I am still waiting three months later. The car didn’t turn up on the first delivery date provided by Peter Vardy leasing (mid January) with no explanation until I phoned having waited all day. I was told the car had a fault and had been returned to the dealer. I was thereafter provided with a second delivery date in March. At 5pm the evening before I received a email advising that the car would not be delivered as it had been shipped to the wrong port. Although I realise this is a shipping problem and not Peter Vardy we could surely have been advised of this much sooner. Another wasted day off work. I am now having to speak with the insurance company to cancel the insurance once again. Communication from Peter Vardy Leasing after the initial sale has been very poor throughout.

March 9, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Paul,

Thank you for your review.
We are sorry to hear of your experience. Can you contact customerservice@petervardy.com with more information so that we can investigate this further.

Regards,
Team PV

Rated 5 out of 5 stars

Incredibly helpful and efficient…

Incredibly helpful and efficient service from Graeme Clacher of Peter Vardy Leasing. He managed to secure a difficult to obtain car and finance in less than 24 hours. Well done and thank you Graeme, you are greatly appreciated.

March 9, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Geoff,

Thanks for leaving such a wonderful review. The team will be delighted to hear this.

Have a great day!

Regards,
Team PV

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Rated 5 out of 5 stars

Excellent care from enquiry to delivery 👏

Can only say that I have had a really positive experience with this company!
From initial enquiry until delivery. ..only negative (which wasn't really a negative) is for the sales team to wait until delivery for feedback . But big thanks to Brian & Alison and Bristol Street Cars 🚗

March 8, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Vivian,

Thanks for your kind words. We appreciate your continued business.

Regards,
Team PV

Rated 5 out of 5 stars

Shame but not a happy ending.

Craig Lamont is a star ⭐️ Has managed to get me fixed up with a car after being let down by another leasing company. Now am confident I will have my car for my holidays. Thanks Craig and Peter Vardy. 🙏🏻
Have an update for April 2023.

Update
Have just found out that car will not now be with me until June at the earliest. End of June that is. Unfortunately I have a holiday booked for June and can’t afford to take a chance and wait to see if it arrives early. I contacted Peter Vardy leasing and they have promised me a refund and I hope understand why I’m getting car elsewhere.
I feel sorry for them as they are at the mercy of the main dealers. I also am now aware there’s a huge problem getting ANY 1.6 Hybrid jukes so a change had to made.
I’m sure they understand my problem as I also understand theirs. Been assured I will get full refund.
Thanks for understanding and who knows I might possibly be back in 3 years time when the car market settles. ;-)

March 9, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Moira,


Thank you for sharing your positive experience. We appreciate the feedback.

Regards,
Team PV

Rated 5 out of 5 stars

Fast efficient service with excellent…

Fast efficient service with excellent communication from Tommy Conway. I would use PVL again.

March 7, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Scott,

Thanks for your five-star review.

Regards,
Team PV

Rated 5 out of 5 stars

Great service and very informative

Great service and very informative

Dealt with Craig Lamont throughout my process, he was very informative and kept me upto speed at every hurdle. Nothing was to much to ask and pushed to get me the car I really wanted. Thanks Craig

March 8, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Robert,

Thank you for your five-star review!
It’s always lovely to hear when our hard work has paid off, the team will be delighted with your review.

Regards,
Team PV

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Rated 5 out of 5 stars

Very quick and easy to set up my lease…

Very quick and easy to set up my lease / finance agreement.
Big thank you to Craig Lamont for his help.
Looking forward to getting the car in 3/4 weeks time

March 7, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Max,

Thanks for your five star review.

Regards
Team Peter Vardy Leasing

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Craig Lamont. He was in contact several times a day keeping me informed at every stage of the lease process. Look forward to having a date for my delivery and getting my new lease car.

March 3, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Michelle,

Thank you for sharing your positive experience. We appreciate the feedback.

Regards,
Team PV

Rated 5 out of 5 stars

Very happy that I went through Peter…

Very happy that I went through Peter Vardy for my first experience with leasing a car. I enquired through the website, which already had a lot of helpful information and easy to navigate.
Brian Thomson from Sales got in touch with me with a quote and more information pretty much straight away, which I was very impressed with. He helped with questions I had about the quote and updated the quote for me without any problem as I updated my requirements.
The ordering and application process then went very smoothly as well. Jodie Dalgliesh has been keeping me up to date with everything by email and phone and has provided helpful guidance on next steps.
I'm really impressed with their responsiveness and with how easy the process has been so far.

March 3, 2023
Unprompted review
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Reply from Peter Vardy Leasing

Hi Eva,

Thanks for your five-star review.

Regards,
Team PV

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