We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
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Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
- #44 of 74 best companies in Pet Store
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Promises, promises...
Petflow did it's job, but Fedex dropped the ball--my delivery was promised at 11-3p.m., but it finally got here at 7:30 p.m.
April 22, 2026
Reply from Petflow
We are glad your order made it and that we held up our end! We completely understand how frustrating a late delivery window can be, especially when you are counting on it. While carrier delays are outside of our control, we always want your overall experience with Petflow to be a great one. We appreciate your patience and thank you for the honest feedback!
I order dog food. It arrives in a very sturdy cardboard box!
Our Westie grew up eating Fromm's dog food. We lost our local source for that brand. I wasn't quite sure about ordering. Dog food is heavy! But, the box it arrives in is very sturdy. It always arrives quickly and in perfect condition.
April 21, 2026
Reply from Petflow
We are so glad we could be the solution for finding Fromm's after losing your local source! We know switching to ordering dog food online can feel like a leap, especially with a heavy item, so we make sure our packaging is up to the task. We are happy your Westie's food always arrives quickly and in perfect condition. Thank you for trusting Petflow!
Wondering dog food ordered my dog food
I ordered my dog food. Free shipping. The next day product arrived. I was amazed with the fast delivery service. This is the place you want to get service and order your dog your dog food.
April 20, 2026
Reply from Petflow
Next day delivery and free shipping. That is what we love to hear! We are so glad your experience was a great one. Thank you for choosing Petflow for your pup's food!
Great Customer Service
I subscribe for my dog's food and never had a problem until recently. The problem was with FedEx not Petflow. Our pkg never got delivered and Petflow resent it immediately.
April 21, 2026
Reply from Petflow
We are so glad our team was able to get that taken care of right away! Carrier hiccups happen, but we always want to make sure your pet's food gets to you without delay. Thank you for the kind words and for being such a loyal Petflow customer!
My deliveries are always reliable.
April 21, 2026
Reply from Petflow
Reliable is exactly what we strive to be! We are so glad we can be a consistent part of your pet care routine. Thank you for your continued trust in Petflow!
Constant alerts
Constant alerts as to where in the process my order was in their system. Easy to navigate website.
April 21, 2026
Reply from Petflow
We love knowing you always have visibility into where your order is! Keeping you in the loop every step of the way is so important to us. We are glad the website has been easy to navigate too. Thank you for shopping with Petflow!
Reply from Petflow
On time delivery and happy cats. That is a great day! We are so glad Dr. Marty is a hit with your fur babies. Thank you for choosing Petflow!
Pool customer service issues with Petflow
I have had an autoship with Petflow for 7 years...the most recent dog food that two of my pups were on for over 1.5 years starting giving them very poor stool. We worked to eliminate all food items and reintroduce them one by one to isolate what was causing this. When I contacted Petflow regarding the issue and the unopened bag on the autoship, they were dismissive and provided no assistance, even though the product that they sold was what was causing my pups to be ill. This is very disappointing and I would never recommend buying from them again.
April 24, 2026
Unprompted review
Reply from Petflow
Hi there, thank you for being a Petflow customer for 7 years. That truly means the world to us. We're so sorry to hear your pups have been having digestive issues and that your experience with our team left you feeling unheard. We understand how concerning it is when your fur babies aren't feeling well. Unfortunately, we are not able to accept returns on food items, so our reps were limited in what they could offer in that moment. That said, we never want a loyal pet parent to feel unsupported, and we'd love the chance to connect with you directly. Please reach out to us at support@petflow.com so we can look into your account and see what we can do for you.
Reply from Petflow
Thank you so much! We love hearing this. Getting your pet supplies to you quickly and in great shape is exactly what we aim for. We appreciate your continued support and can't wait to keep delivering for you!
Reply from Petflow
Thank you so much! We work hard to keep our prices competitive and get orders out fast. We appreciate your support and look forward to serving you and your pets again soon!
I Highly Recommend Petflow!!!
Petflow always has what I am looking for, their prices are reasonable, and their customer service is amazing!!!
March 25, 2026
Reply from Petflow
This made our day! We love knowing that our selection, pricing, and team are hitting the mark for you. Reviews like this mean so much to us. Thank you for being such a wonderful part of the Petflow family!
Love getting our dog food delivered to…
Love getting our dog food delivered to the front door and on a time!
March 25, 2026
Reply from Petflow
We love hearing this! Getting your pup's food right to your front door on time is exactly what we're here for. Thank you for the kind words and for trusting us with your pet's needs!
Reply from Petflow
So glad to hear the update went smoothly and your order arrived right on time! We want every change to your autoship to be hassle-free. Thank you for choosing Petflow!
Reply from Petflow
Thank you for the kind words! Quick delivery is something we take pride in. We appreciate your support and look forward to keeping your pets stocked up!
Petflow fulfills my orders for…
Petflow fulfills my orders for prescription cat food accurately & consistently, taking away my worry about providing Camper’s urinary/stress food. I receive pertinent notifications & they work with my vet to keep prescription current. The cost is owner friendly. I am grateful for their customer service!
March 23, 2026
Reply from Petflow
This truly made our day! We know how important it is to keep prescription food stocked consistently for pets with specific health needs, and we are so glad we can be a reliable part of Camper's care routine. Working alongside your vet to keep everything current is something we take seriously. Thank you for trusting us with something so important!
Easy process and fast delivery
March 23, 2026
Reply from Petflow
That's exactly what we aim for! We want ordering your pet supplies to be as simple and seamless as possible. Thank you for the kind words and for choosing Petflow!
Reply from Petflow
We are so glad we could help! Making it easy to get your pets the food they need is what we are all about. Thank you for shopping with us!
Petflow consistently delivers their…
Petflow consistently delivers their product on time for a hassle free consumer experience.
March 23, 2026
Reply from Petflow
That is exactly what we are here for! Great selection, fair prices, and fast delivery for you and your pets. Thank you for the kind words and for choosing Petflow!
DO NOT use pet flow
DO NOT use pet flow. Please use Chewy I had a bag of food delivered a day before my cat passed away and Petflow would not make an exception for a return or offer a donation with a refund. Chewy honors their customers, especially during times of such hardship. Petflow is strictly money driven and does not care about their customers
April 7, 2026
Unprompted review
Reply from Petflow
We are so deeply sorry for the loss of your cat. Losing a pet is heartbreaking, and we genuinely wish we could have done more for you during such a difficult time. We understand how painful it must have felt to be in that situation and we are sorry our policy left you feeling unsupported. While we are not able to accept returns or issue refunds on food orders, we never want any pet parent to walk away feeling like we don't care, because we truly do. We hope you and your family are finding some comfort during this time.
Petflo Has Been Consistantly Great
Petflo has been consistantly reliable! Items are always in stock and arrive quickly. The price of the dog food has not gone up very much and I really apppreciate that!
March 25, 2026
Reply from Petflow
Hassle-free is exactly what we are going for! We appreciate you taking the time to share your experience and for being a Petflow customer. We look forward to continuing to deliver for you and your pets!
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