We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
Company replied
Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
- #44 of 74 best companies in Pet Store
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Came in a timely manner !
January 26, 2026
Reply from Petflow
Thank you for the great review. We are happy to hear your order arrived on time. We appreciate you choosing Petflow.
Easy to order
January 19, 2026
Reply from Petflow
Thank you for sharing this. We are glad the ordering process was easy and smooth for you. We appreciate your support of Petflow.
Long time customer
I really DO NOT like the fact that we NO LONGER can have conversations over the phone for or about our orders. I am SURE I am NOT the ONLY one that feels this way!!!
January 19, 2026
Reply from Petflow
Thank you for being a long time customer and for sharing your honest feedback. We understand how frustrating it can be when support options change, especially when you are used to speaking with someone by phone. At this time, our support team is available via chat, text, and email, and our representatives are ready to help with orders and account questions through those channels. Your feedback is important to us, and we truly appreciate you taking the time to let us know how you feel.
Some of your prices are starting to…
Some of your prices are starting to exceed Amazon prices
January 19, 2026
Reply from Petflow
Thank you for sharing your feedback. We understand concerns around pricing and want to be transparent that recent cost increases from brands and higher shipping expenses have led to some price changes. We continue to work closely with our partners to stay as competitive as possible while offering quality products and reliable delivery. We appreciate you taking the time to share your perspective.
Couldn’t believe how fast it arrived.
January 26, 2026
Reply from Petflow
Thank you so much for the great review. We are happy to hear your order arrived so quickly. We appreciate you choosing Petflow.
Petflow is a great place to get your pet food and supplies
We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations and always deliver on time.
Their pricing is also good.
January 26, 2026
Reply from Petflow
Thank you for the kind words and for sharing your experience. We are glad we could continue supporting you after your local store closed and that delivery and communication have been reliable. It means a lot to us that you trust Petflow for your pet’s food and supplies.
Reply from Petflow
Thank you for the great review. We are glad to hear we had the cat food your cats love and that it arrived quickly. We appreciate you choosing Petflow.
I will be buying from here again fast…
I will be buying from here again fast shipping
January 25, 2026
Reply from Petflow
Thank you so much for sharing this. We are happy to hear you had a great experience with fast shipping and look forward to helping you again soon. Thanks for choosing Petflow.
Reply from Petflow
Thank you for the kind feedback. We are glad everything arrived promptly and without any issues. We appreciate your support of Petflow.
Prompt delivery and quality food
Pet flow always delivers when they say they will. Always the freshest quality, I wono but my pet food anywhere else,
January 24, 2026
Reply from Petflow
Thank you so much for the kind words. We are happy to hear your orders consistently arrive on time and that you trust the freshness and quality of the food. It truly means a lot to us that you choose Petflow for your pet’s needs.
have the proper kind of prescription…
have the proper kind of prescription food for my cat as recommended by by vet.
January 23, 2026
Reply from Petflow
Thank you for sharing your experience. We are glad to hear you were able to find the prescription food your cat needs and that it aligns with your veterinarian’s recommendation. We appreciate you trusting Petflow with your pet’s care.
Inventory is wrong on website
January 24, 2026
Reply from Petflow
Thank you for bringing this to our attention. We understand how frustrating it can be when inventory does not appear accurately on the site. Our team is actively working on improvements to ensure inventory information is more reliable. If this impacted an order or caused confusion, please reach out to us via chat, text, or email so we can review your experience and help make things right.
Reply from Petflow
Thank you for sharing this. We love hearing that your pack is enjoying the treats and that you appreciate the simple ingredients. We are so glad they are a hit and thank you for choosing Petflow.
Reply from Petflow
Thank you for the kind words. We are glad you had a positive experience and enjoyed working with Petflow. We truly appreciate your support.
Quick shipping!wish there was a loyalty program after 10 or 12 bags or even a bogo 1/2 off as I usually buy 2 at a time
Quick shipping!
January 23, 2026
Reply from Petflow
Thank you for the great feedback. We are glad to hear your order arrived quickly. We also appreciate you sharing your thoughts on a loyalty program and promotions. Feedback like this is helpful as we continue looking for ways to add value for our customers. Thank you for choosing Petflow.
Reply from Petflow
Thank you so much for sharing this. We are happy to hear ordering was easy and that your package arrived promptly. We appreciate you choosing Petflow and are glad you had a great experience.
Communicated well
January 23, 2026
Reply from Petflow
Thank you for taking the time to leave a review. We are glad to hear communication met your expectations. We appreciate your support of Petflow.
Reply from Petflow
Thank you for the great review. We are glad everything arrived as expected and even before the snowstorm. We appreciate you choosing Petflow and hope you stayed safe.
Reply from Petflow
Thank you so much for the kind words. We are happy to hear you found the product in stock at a good price with fast shipping. It means a lot to us that you chose Petflow.
Quick order fulfillment
January 23, 2026
Reply from Petflow
Thank you for taking the time to share this. We are glad to hear your order was fulfilled quickly. We appreciate your support of Petflow.
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