We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
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Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
- #44 of 74 best companies in Pet Store
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
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Reply from Petflow
Thank you for taking the time to share this. We’re glad your order arrived promptly and was exactly what you needed. We appreciate you choosing Petflow and look forward to serving you again.
Reply from Petflow
Thank you for the great feedback. We’re so glad everything arrived correctly and that you’re finding Petflow convenient and easy to use. We truly appreciate your support.
Reply from Petflow
Thank you so much for your kind words. We’re happy to hear you’re enjoying the prompt, efficient service. We appreciate you choosing Petflow.
Very responsive to questions
Very responsive to questions. Shipping takes longer than expected. Had to buy extra dog food in between deliveries when shipping took longer than estimated.
December 26, 2025
Reply from Petflow
Thank you for the feedback and for highlighting our team’s responsiveness. We’re sorry to hear the delivery took longer than expected and understand how frustrating that can be. We’re actively working on improving our site and shipping experience so orders move more smoothly and predictably. We truly appreciate you sharing this with us.
You did great
You did great! The Fed Ex people continue to leave the dog food on the front stoop, even though they are instructed to leave it by the garage door. Perhaps you can make it clear to them; maybe in bigger lettera?
December 25, 2025
Reply from Petflow
Thank you so much for the kind words and for bringing this to our attention. We’re really glad everything is going well overall. While final placement is handled by the carrier, we completely understand how important delivery instructions are and we appreciate you sharing this feedback. We’ll continue passing this along as we work with our shipping partners to improve the delivery experience.
Auto Ship our Cat Food
We enjoy the option to use auto ship. Therefore, we always have on hand the Royal Canin canned food our kitties love!
December 25, 2025
Reply from Petflow
We love hearing that auto-ship has been working so well for you. It’s great knowing your kitties always have their Royal Canin favorites on hand. Thank you for choosing Petflow and for taking the time to share.
Reply from Petflow
Thank you for the great review. We’re so glad you found what you needed and that everything arrived quickly. We really appreciate your support.
Reply from Petflow
Thank you so much for sharing this. We work hard to offer a wide selection of trusted brands, so it means a lot to hear that we’re carrying what you and your pets need. We really appreciate you choosing Petflow.
Reply from Petflow
We’re so glad you’re enjoying the selection, pricing, and service. Thank you for taking the time to leave such a great review and for being part of the Petflow family.
No delivery and no communication
I ordered pet food thinking I would receive within a week at the maximum. Over 1 week in (10 days and counting), and still no pet food! I realize it's been the holidays, but letting the customer know there's a delay would be nice. Unacceptable.
December 27, 2025
Reply from Petflow
We’re really sorry for the delay and for the lack of communication around your order. We completely understand how frustrating it is to be waiting on pet food, especially when you were expecting it much sooner. We’re actively working on improving both our site and our email communication so customers are better informed when delays happen. We appreciate you bringing this to our attention and we’ve reached out to you directly so we can look into this and help make it right.
Fast, budget friendly and quality service
Offered quality pet accessories at a terrific price. Shipping was insanely fast. Would reccomend for your fur babies needs.
December 29, 2025
Reply from Petflow
Thank you so much for the kind words. We’re really happy to hear you found great prices, fast shipping, and quality products. We truly appreciate the recommendation and your support of Petflow.
5 days late
Was supposed to arrive on the 1st, still hasn’t arrived and it’s the 5th, will never order from this site again
December 29, 2025
Reply from Petflow
We’re really sorry your order is delayed and that this has been such a frustrating experience. We know how important timely delivery is, especially when it comes to pet supplies. We are actively working on improving our systems and communication, and we’ve reached out to you directly so we can look into your order and help resolve this.
Reply from Petflow
Thank you for taking the time to leave a review. We’re glad your order arrived on time and appreciate you choosing PetFlow.
Reply from Petflow
We’re sorry your delivery is taking longer than expected. We know how frustrating delays can be, and we’re actively working on improving both our systems and shipping experience. We’ve reached out privately so we can look into your order and help get this resolved.
Love Petflow
Love Petflow. Order my two dogs’ food on autoship. Their autoship works well, and the food is always fresh. Have used Petflow for some years now.
October 14, 2025
Reply from Petflow
Thank you so much for your loyalty and kind words. We’re really glad auto-ship has been working well for you and that your dogs’ food is arriving fresh. We truly appreciate you being part of the Petflow family.
Cans undinged
Fast delivery, easy order process and cans arrived undinged. Great company in my opinion.
December 28, 2025
Reply from Petflow
We love hearing this. Thanks for sharing, and we’re so glad your order arrived quickly and in great condition. We appreciate your support and your thoughtful review.
I only buy USA -- sadly one of my…
I only buy USA -- sadly one of my favorite producers isn't on your website any more -- loving pets, i think it was
December 27, 2025
Reply from Petflow
Thank you for sharing this with us. We understand how disappointing it is when a favorite brand is no longer available. We’re always reviewing our catalog and working to improve our site and product selection, and feedback like this truly helps guide those decisions. We appreciate you taking the time to let us know.
Great price for a high quality item
Great price for a high quality item. Will be buying this product from you from now on as long as the price stays at this level. Great job!!
December 25, 2025
Reply from Petflow
Thank you so much for the kind words. We’re really glad you’re happy with the quality and value, and we truly appreciate your support. We look forward to continuing to serve you.
Easily received
Easily received and customer service is always great to make any changes. Subscription is good to make sure our pup never runs out of his food. So great Petflow carries just what he needs!
December 26, 2025
Reply from Petflow
We love hearing this. We’re so glad auto-ship and our customer service have made things easier for you and helped keep your pup stocked and happy. Thanks so much for choosing Petflow.
Not receiving anything!!
Not receiving anything!!! Spent $300+ on cat food and did not receive anything
December 26, 2025
Reply from Petflow
Hi there, we’re really sorry for the frustration this caused and understand how concerning this would feel. After reviewing this, the order in question was canceled due to the item being out of stock and no charge was completed for this order.
We absolutely recognize that the bigger issue here is communication. We are actively working on improving our email notifications and order updates so situations like this are clearer and customers are not left wondering what happened.
If you still need help placing a replacement order or would like us to double check anything on your account, please reply to our direct message so we can assist you right away.
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