0 OUT OF 5 STARS
0 OUT OF 5 STARS – WOULD NOT RECOMMEND PETJELLYFISHUS
Our experience with PetJellyfishUS has been extremely disappointing from the very beginning. Since receiving our tank, we have encountered one problem after another, including missing parts and three separate incidents involving equipment failures.
Getting replacement parts has been an ordeal in itself. After multiple requests, when replacements were finally shipped, they failed to cover the full shipping costs, leaving me responsible for paying the remaining balance to FedEx. This happened TWICE. I am STILL waiting for the correct replacement parts because they have now sent the wrong items on two separate occasions.
Most recently, the tank itself began leaking. This has compromised the circular water flow that is essential to keeping jellyfish healthy. As a result, my jellyfish are now at serious risk, and I am extremely concerned they will not survive because of these ongoing equipment issues.
Customer service has been just as frustrating as the product. There is no phone support, only email, and responses typically take several hours. When I report equipment failures, their suggested solution is to GLUE the parts together with super glue. Seriously? After spending this kind of money on a specialized aquarium, is gluing defective equipment together really an acceptable solution?
Another important point: despite the company's name, PetJellyfishUS is NOT based in the United States. I believe customers should be aware of this before making a purchase.
The jellyfish themselves have been absolutely amazing, but unfortunately, the experience with this company has been horrible. Between the repeated equipment failures, missing and incorrect replacement parts, unexpected shipping charges, lack of communication, and unwillingness to honor their warranty, I have completely lost confidence in this company.
Despite all of these issues, PetJellyfishUS has not yet agreed to a refund or to replace the defective tank.
I would strongly caution anyone considering purchasing from this company. What should have been an enjoyable experience has turned into an ongoing nightmare, with the health and survival of my jellyfish now at stake.
Save your money and look elsewhere. I would never recommend this company.