Petkey Reviews 5,832

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I had an outstanding experience with Farid at Petkey. His level of customer service was truly phenomenal from start to finish. He was incredibly responsive, compassionate, and genuinely invested i... See more

Company replied

Rated 5 out of 5 stars

We had a great experience working with this pet microchip company. Blair took the time to understand our shelter’s needs and provided us with a simple, affordable solution for registering all of our p... See more

Company replied

Rated 1 out of 5 stars

This company is a scam!! Looks like y'all are just copying Pet link but not providing the microchip service at the vet. I was directed to your site when I was trying to register my Pet link tag and yo... See more

Company replied

Rated 5 out of 5 stars

Great customer service! I spoke with Iris who was so polite and kind - very helpful. I had tons of questions and she was patient with me and seemed genuinely happy to help! I really appreciate good se... See more

Company replied

Company details

  1. Pet Store

Written by the company

Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Captain Boo for Mayor

I was turned onto petke by our local Key West SPCA, where the director of the SPCA was able to find our 11-year-old cat in their databases through the microchip that was placed in the cat at adoption we were able to go to pet Key and update the proper information so if the cat is ever found it can be returned to his mother we also updated the name from the name they gave him at the adoption as Harry to Captain Boo,

he lives on a boat in Key West and will be running for mayor,
now thanks to petkey and their services !

March 3, 2022
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Rated 5 out of 5 stars

I haven't had to use my chip so far

I haven't had to use my chip so far, thank God. But I have lost pets in the past, and found lost pets, I am happy that I have some security that should my pet get lost, she has a better chance of coming home safe. Thank you

March 1, 2022
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Rated 5 out of 5 stars

Dog Registration

I am so glad to have my dog registered in PetKey. She is a "runner" and sometimes gets loose. I feel this is a tool that will assist me in recovering my pet if the need arises.

February 28, 2022
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Rated 4 out of 5 stars

I was thrilled when my cat was located…

I was thrilled when my cat was located after having been missing for 9 weeks. So glad she was chipped. It was a bit of a hassle to change the name under which she was registered. She was a Christmas present and was registered to the person who gave her to me.

February 27, 2022
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Rated 1 out of 5 stars

The rep seemed nice and that was good

The rep seemed nice and that was good, although I thought she was a bit hesitant about the order, but did finished the order. Although I have NOT seen the purchase arrive at my home. That’s not good business, 6 weeks later and still no merchandise I ordered. You want my money for services &items, and I want what I paid for. If you can’t fill it, refund it!!

My order was in January still haven’t received my merchandise & it’s March 14th.
You get a big fat zero 0.
Nor heard back from them with the emails I sent!! Terrible customer service

February 26, 2022
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Reply from Petkey

It looks like you actually cancelled your ID tag order the same day you purchased the registration for your pet and we applied that credit to your registration. For a registration order there would not be anything to arrive by mail. Maybe you were possibly confusing this purchase with another company?

Rated 4 out of 5 stars

Easy to use

Easy to use, but was not aware there are numerous other companies offering the same service.

February 25, 2022

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