I’ve purchased 3 of these smart scoop litter boxes. It wasn’t until the 3rd one, mind you, 3 in 4 years, that alone tells you they are not of good quality. No one answers the phone, nor do they r... See more
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Had a defective kitty litter pan. Company said they would replace it following day I got an email saying because I didn't respond back to the first email they would not honor the warranty. Customer... See more
Petmate had my cat's favorite toys, which are discontinued and very hard to find. I bought 7 packages of the cat toys, which was enough to meet the minimum amount for free shipping. I chose free overn... See more
Ordered replacement bolts and thumb nuts for a cat carrier. The thumb nuts have no threads in them. I had to tap each one to make it useable, really! Then to ship them I was charged $8.20 and a specia... See more
Company details
Information provided by various external sources
We are passionate about providing fun, trusted, quality products to enhance the lives of pets and their families. #petmate
Contact info
East Randol Mill Road 2300, 76011, Arlington, United States
- petmate.com
1.8
Poor
23 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience!
They had exactly what I needed and they shipped it out the same day I ordered it. Thank you so much!!
October 1, 2021
Unprompted review
Misleading shipping and Rude customer service
I sent an email after I placed my order on Thursday, Nov. 27. It was regarding estimated shipping of $0 and then I got charged for shipping after I completed payment. I sent screen grabs to show. I asked to get refunded shipping and if that couldn't be done then cancel my order. I feel it is deceptive of a business.
Today, Nov. 30, I received notice that FedEx had received my shipping info. Obviously no one read my email. I called your customer service line and talked with Alice. She was rude, interrupting me as I spoke several times and talking over me. That brought my blood pressure up and angered me. What ever happened to polite customer service people? She said she couldn't do anything about my order or the shipping and referred me to a voice mail of her manager that was on vacation. A lot of good that would do.
I am not happy with this transaction and your customer service is one of the worst I have ever experienced. I will never order from your company again and will leave negative feedback on every outlet that I can. You have pissed off the wrong person.
December 2, 2020
Unprompted review
Great resource for MuttNation products
Easy-to-use site. I love their MuttNation line. They are great at order confirmation and prompt shipping. Very reliable. I hope they expand their product lines and number of products offered.
March 2, 2019
Unprompted review
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