I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
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Review summary
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I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more
4.8
Excellent
835 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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More than happy with the speed my order…
More than happy with the speed my order received. Excellent communication, keeping me updated on the status if my order. Would definitely use again.
October 2, 2023
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Over all very good
Quick delivery, good quality and price for soft xs harness. Thank you.
September 30, 2023
Excellent service
Excellent service, fast delivery, and more importantly, great prices.
Thank you.
September 17, 2023
Loved the product, but took a while to come
Loved the product. Took a while to come. I usually avoid companies that use Evri as the mail service is shocking.
September 22, 2023
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Very quick delivery…
I ordered some kitten food to help with a cat rescue centre. It was really easy to.set up a buisness delivery address and arrived promptly which i was very happy about as they had a very large intake of kittens and their stocks were very low
August 22, 2023
Excellent service
Excellent service, easy website to order and free delivery to local charities.
August 26, 2023
There was a product missing and still…
There was a product missing and still not had refund.
August 23, 2023
Reply from Pet Products R Us
Hi Paula,
If you would like to email us at support@petproductsrus.co.uk we would like to get this sorted for you.
Have also checked our emails and we have not received any emails from you regarding your order.
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Prompt and efficient service
August 23, 2023
Orderedsue and delivery came very quickly…
Ordered and delivery came very quickly and on time very happy with service
August 23, 2023
Glad I Found Pet Products R Us
Their website is easy to use with a choice of delivery options and free delivery for those who are lucky enough to live locally. I found what I was looking for at a cheaper price than I have paid anywhere else. It arrived quickly and was well packaged. I highly recommend Pet Products R Us and will be buying from them again.
August 20, 2023
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My doggy loves loves loves ball
August 20, 2023
Easy online purchasing
Easy online purchasing, very competitive prices. Company keeps you upto date with the status of the delivery. Arrived quickly and within dates given
July 31, 2023
East to order
East to order, no problem at all. Best dog ball ever for our staffie. I have bought x6 now as she loves them and can’t chew through them.
July 17, 2023
Not being a computer person
Not being a computer person, more a person from the viking era, I found it easy to order on line using my phone. It was straight forward, easily accessible & parcel was here in only a few days & was well packaged. My dogs have had so much fun with their giggle ball..... & so have we.
July 18, 2023
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I was impressed with the pet store's…
I was impressed with the pet store's website, which made browsing and ordering pet products a breeze.
July 7, 2023
Unprompted review
Beautiful hamster activity cage .
Beautiful hamster activity cage .. quite hard to assemble but Hammy loves it . Thanks
July 3, 2023
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