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Petshop.co.uk Reviews 

13,411
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 720 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fast delivery and competitive prices offered across a wide selection of pet food items. People frequently mention how simple it is to manage their regular orders and keep their animals well-supplied. Some reviewers were not happy with the subscription system, noting that they were automatically enrolled in repeat orders unexpectedly. A few other people also felt that handling unexpected charges or trying to secure refunds was quite difficult after unwanted transactions. However, some customers noted that getting prompt responses from support during these billing issues could be quite challenging.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that orders always arrive on time.... See more

Product

Clients share positive opinions on product quality, pointing out that pets enjoy their meals and look forward... See more

Order

People report positive experiences with order, highlighting the well-designed website and simple ordering... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and good value compared to... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

such excellent service and they stock so many different things. Local shops have very little choice of varieties of cat food, One of my cats is very fussy indeed, and can only buy his favourite op... See more

Rated 5 out of 5 stars

Great price on all of the items we needed. Website was easy to navigate and find what we wanted. Free delivery which didn't take too long, and products arrived intact and in top condition (which hasn'... See more

Rated 5 out of 5 stars

Have been using bottomless bowl for over a year and had excellent service.Recently realized that the dog food wouldn’t last until the due delivery date.I requested a delivery asap and it arrived very... See more

Rated 5 out of 5 stars

I have been with this company since 2022, and they have proved most reliable and attentive to any query. You are reminded when your regular order is due and they have never failed to deliver on time.... See more


Company details

  1. Pet Store
  2. Bird Shop
  3. Animal Feed Store
  4. Pet Supply Store
  5. Vitamin and Supplements Store

About Petshop.co.uk

Written by the company

The Largest UK Independent Online Pet Shop 🐾 Family-Run Since 2010

PetShop.co.uk is the UK's largest independent online pet retailer, supplying pet food and pet supplies for dogs, cats, small animals, birds, and more!

Founded in 2010 and family-run from our warehouse in Stratford-upon-Avon, Warwickshire, we stock over 10,000 products from all major brands, including Royal Canin, Hills, James Wellbeloved, Pro Plan, Harringtons, Lily's Kitchen, Burns, Applaws and Forthglade, alongside toys, bedding, healthcare and accessories.

Why Choose PetShop.co.uk?

  • Huge Range – Over 10,000 products across all major pet food brands, all in one place.
  • Bottomless Bowl – The UK's first pet food subscription. Save on every repeat order, get a reminder email 5 days before dispatch, and amend, pause or cancel any time. No contracts.
  • Fast, Reliable Delivery – Orders are picked and packed by our in-house team, with fast delivery across the UK and free shipping on orders over £59.99.
  • Run by Pet Owners – As pet owners ourselves, we understand that reliability matters when it's your pet's food – it's why customers have trusted us with their regular orders for over fifteen years.
  • Part of the Pack – We go live on TikTok and love seeing our happy customers (and their pets!) over on our socials – come and say hello!

  • The PetShop.co.uk team

    Questions about an order or review? Contact our customer service team at bark@petshop.co.uk and we'll be happy to help.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(13,411)

715 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My cat Milo will only Royal Cannin…

My cat Milo will only Royal Cannin Kitten food despite being nearly two .Its an expensive product ,hes worth it
It’s a real help though when you can buy it at a reduced price which it very rarely is .
So it was great to see it on sale at PetShop U.K. at a really affordable price .
I’ve never shopped here before but will certainly make it my first port of call in future

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

I received my dog food free of charge…

I received my dog food free of charge to review,
Really impressed with this Royal Canin French Bulldog food. My dog loves it, and it’s great to see her enjoying her meals. The kibble is specially designed for French Bulldogs and has been a great choice for us. 🐾❤️

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing 🤩 I had my dogs food…

Absolutely amazing 🤩 I had my dogs food on order with another supplier for over 10days (Eden Dog Food) and had completely run out. I found Petshop online ordered a bag and it was here the next day!!! Dogs are happy again. Cancelled the order with the other suppliers and am now on a subscription with Petshop - definitely recommend

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

What a great business they are I recently ordered from them after ordering from another company on amazon who let us down the pups food never turned up so had to find something quick this company was great it came 1 day after ordering and cheaper than most places out there so cannot recommend enough I will definitely be shopping with them again thankyou.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a dog owner for 45 years…

I have been a dog owner for 45 years and always want the best for them. I order Eukanuba dog biscuits from Petshop on line as it is the best price. It is always a top notch experience from when you order to delivery at your door. I can’t paise them enough.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend

Easy to use website, quick delivery and reasonable prices.
Whats not to like!

Also, a few Welcome emails received post order explaining the company background, family business nature (bonus) and the fact it’s a British business so I’m
Supporting British jobs.

It’s my new favourite online pet shop.

Keep it up guys

August 5, 2026
Unprompted review
Rated 4 out of 5 stars

I was attracted by the cost savings and…

I was attracted by the cost savings and signed up to bottomless bowl. I have found working the recurrent deliveries a bit difficult especially if our dog changes their diet. I think I have worked it out now. You are given notice of a pending delivery with time to delay it, or change it.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

I have recently set up a “bottomless bowl” with Petshop.co.uk to receive my dog food on a regular basis
I honestly couldn’t be happier / I foolishly ordered twice but on calling the help line the lovely lady quickly resolved my error
Thank you all

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking. Avoid.

A great company if you like your account being randomly debited, purposely misleading payment journeys and arrogant customer service. Yes, I’m referring to the bottomless bowl automatic repeat subscription service, I can’t believe they can get away with treating customers this way.

Shocking. 100% avoid.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

They go the extra mile

They go the extra mile.
I know immediately if products I want are available. I never feel fobbed off.
Customer Service is prompt, focused and efficient.When I got frustrated with the bottomless bowl order it was explained (mis-order was totally my fault) and sorted.

August 4, 2026

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