Purchased cat home but never recieved…
Purchased cat home but never recieved goods, now all links to company broke.
Be Aware FRAUD
January 5, 2025
Unprompted review
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2.2
Poor
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Scam company
Ordered a house for my cats, 7th January
Didn't come, didn't dispatch, no replies to contact. Refunded from bank thankfully.
Awful company.
February 7, 2025
Unprompted review
Spent £60 on a cat bed on the 2nd…
Spent £60 on a cat bed on the 2nd January, still no delivery and I paid for faster shipping. I’ve emailed twice and no reply. I’ll go to the bank to get the money back
January 2, 2025
Unprompted review
Scam company, do not use
Ordered with economy shipping. Site said turnaround 1-3 days, 8 business days later, not even fulfilled let alone dispatched. Numerous emails and chat and no reply. Checked Companies House and not listed. Complete scam, please avoid. I only ordered as they were with Shop App so thought it was safe! Reported to Fraud Action also to try and protect others.
January 29, 2025
Unprompted review
I've been scammed too
I've been scammed too. £99 for an outdoor shelter for our cat who's very nervous of our new dog. People like this are scum. I even used the Shop app, so thought it was legit.
January 22, 2025
Unprompted review
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Been scammed out of £40 got a shelter…
Been scammed out of £40 got a shelter for the stay cats i have looked after for years ordered on the 2nd of jan and NOTHING
January 21, 2025
Unprompted review
Yep same happened to me
Yep same happened to me. Complete scam I ordered mine on 5th Jan and did check trust pilot but no reviews at that point. Avoid like the plague this is a Scam. They are playing on those who care about animals to spend their hard earned cash to supply shelter for vulnerable animals. Not holding out any hope of getting money back but will try.
January 19, 2025
Unprompted review
DO NOT USE. This company is an complete scam
This company is an complete scam. DO NOT USE. They dont have any intention of sending you goods and their addresses and emails go to all sorts of other pet shop companies in the north of england (who are legit). When I finally got hold of someone in a random pet shop they immediately said, are you chasing an order from PetsHorizon and then told me it's a complete scam and to try and get your money back.
January 2, 2025
Unprompted review
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