Petsome Reviews 

221
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company, expressing strong satisfaction with their online purchases. Customers frequently share that their beloved pets absolutely adore the comfortable donut beds, cozy blankets, and durable, entertaining toys. Consumers also deeply appreciate the exceptionally helpful customer support team and the carefully designed merchandise that perfectly and wonderfully suits their furry companions. Some reviewers were not happy with the delivery times, noting that international shipping to distant locations took significantly longer than anticipated. Additionally, a few people mentioned that certain items had somewhat lower quality, reporting issues with shedding or items not meeting expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the high quality and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with durable, well-made pet... See more

Delivery service

People report ambiguous experiences with delivery service, as some consumers faced long international... See more

Staff

Reviewers mention positive feedback about staff, noting that people are super helpful, kind, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional and pleasant journey.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has done well with there products they definitely are sturdy and my dog absolutely loves them thank you very much.

Rated 5 out of 5 stars

Something my kitties and I can't live without... the Donut Beds from Petsome 🐾 💓💓💓🐾 My cats loooove to cuddle, and these beds are purrrfect😍 I am thrilled with the quality and the selection... See more

Rated 5 out of 5 stars

A rep. reached out to me asking about being an ambassador. The representative explained the process thoroughly and answered all of my questions. My products arrived within 3 weeks with no issues. I te... See more

Rated 5 out of 5 stars

A really lovely doughnut bed so soft and comfy. Our 2 border terriers love it we had the medium size so only one fits at one time. They are taking it in turns! The quality is very good standing up to... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

221 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(221)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A really lovely doughnut bed so soft…

A really lovely doughnut bed so soft and comfy. Our 2 border terriers love it we had the medium size so only one fits at one time. They are taking it in turns! The quality is very good standing up to border terriers play.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Our dog loved all the things we ordered…

Our dog loved all the things we ordered from Petsome. From the color to the material, everything is so perfect. He absolutely adores them and the dog toy we ordered has become his bestie already!!Petsome team is so considerate and genuine…. They truly make your experience exceptional. Special shout out to Katie from petsome’s team for connecting us with petsome!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Ambassador

My cat is a ambassador at petsome. We received a bed and my cat loves it. Good service. We live in Holland so delivery took a little but that’s okay we are very happy!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, takes some time to fully flourish since it’s vacuum packed but it’s amazing!!

Dog loves her new bed

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great Products

Our cats, Milo and Finn, love their bandanas so much! They are so comfy and just fit right over their collars.
Petsome has a lot of great products.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing communication and product!

Honestly the communication alone was phenomenal, I found out the exact date I was moving and got worried that my package would after the move. They were great in informing me that my worries would not occur and my package would arrive on time. In addition, the dress and Hawaiian shirt were amazing! I loved how stretchy and breathable they are, helps with how hot it gets here during Arizona summers. 10/10 would buy again! Will be making more purchases in the future! ❤️

July 8, 2026
Unprompted review
Rated 3 out of 5 stars

Communication and sizing is hit and miss.

I was contacted via Instagram with an offer of joining the program and receiving either 3 toys, a small to medium bed or a blanket for free, all I had to pay was shipping. Sounded great but my Lab wouldn’t fit on a medium as he’s quite big so I paid the extra for a large bed (it was like £2-£5) went to checkout, £39.95 for shipping. I understood this and decided to look past it as I know that these products were still heavily discounted and paying £39 for a bed that’s meant to be £109. Then read the reviews on here. Contacted them asking for a refund or partial refund and for the order to be cancelled. I did have to fight for communication and due to circumstances all these messages were missed meaning the order still came. Like a month later I received the bed, it’s not bad but far too small for my lab, maybe more suitable for a small spaniel but you definitely need to check their size guide before ordering. Be warned the beds do shed a lot and aren’t the most plump but not a bad bed for the average pet.
Update:
Luckily I have now received a full refund (this was made as an exception) and the communication I have had since has we great.
Take this as note that if you experience any issues, contact the team ASAP and if your message is missed keep trying.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Have been lovely, explain everything & answer any questions you may have. We have 3 toys from petsome & Ziggy loves them. Great quality items and super cute

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

My dogs were so excited when their toys…

My dogs were so excited when their toys from petsome came in. My mini Aussie loves his octopus and my lab is obsessed with his dinosaur. Usually my Aussie rips apart his toys but he hasn’t yet I think his octopus is his new best friend. They both enjoy the feeding lick pad as well.

May 26, 2026
Unprompted review

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