PetsPyjamas Reviews 1,244

I had a query regarding the hotel and Joanne Westcar responded to my email so quickly. I was very impressed

Just booked another break away with our dog Charlie through pets pyjamas and had all my questions expertly answered by Joanne hope the break goes as well as the service we have received already.

We were absolutely delighted with the service that we have had from PetsPyjamas. From the first initial call, Zahraa made finding the right hotel to suit our requirements very easy. Zahraa was consistently there to liaise with the hotel to ensure we had everything we needed. Nothing seemed any trouble and every email, text and call was returned promptly. We can’t speak more highly of the PetsPyjamas team. Thank you so much for making what we thought was going to be a difficult task in to a very easy one.

Thank you Ashley for all your help finding the right hotel for me today
You are a star

Great experience
Really easy and quick service professionally delivered by Andrea

We booked a holiday cottage "woodlands by the sea "in Deal Kent. The pictures of the cottage were lovely however when we arrived the outside of the property was lovely and the area was fantastic. The inside however was awful being dirty everywhere the furniture was what you would expect to find in a slum or a squat the sinks were all blocked ,the crockery mucky the floor was black ,the kitchen units were badly hand painted with the sink dirty with a old green bowl in it. There was not a vacume cleaner in the property just a broom and a dustpan and brush.
so the upstairs carpets had not seen a cleaning for sometime. so many other complaints
We complained on return to pets pjmamas who said they would contact the owner and never heard anymore from them

Great travel expert, Joanne. Found me exactly what I was looking for and was helpful and proactive.

Terribly disappointed - given quote which was paid for, only to be told by PetsPyjamas that a mistake has been made so cancelled my booking. They then tried not to issue me a full refund even though it was their fault. Still waiting for funds to be returned 3 weeks later.

I have travelled with PetsPyjamas before and the experience was great but the service I received from Joanne Westcar was amazing.When I had problem with train strikes with a new booking, she went above and beyond to make sure I got another date without extra cost. This is just excellent Customer service. Thank you.

Thank you so much to Zahraa, who was extremely helpful this morning by assisting me in completing my hotel reservation, when I had a problem submitting in my credit card.
Professional and friendly person at the other end of the phone line was very reassuring.
Transaction eventually went through smoothly; and I am confident enough to recommend PetsPyjamas to others. I will certainly use this company for future bookings, instead of my usual route of booking direct with an hotel. Thank you again, Zahraa.

ZAHRAA WAS EXCELLENT IN EVERY WAY WHEN FINALISING MY BOOKING.INCLIDING FINDING BREAKFAST BEING PART OF OUR DEAL AND SECURING A REDUCTION WHEN ONLY ONE DOG WAS TO BE INCLUDED 😄😄

The booking experience was made simple with the help from Ashley. I initially tried to book direct with the hotel, but was told they didn’t have anything for my dates. I decided to try PetsPyjamas and Ashley sent me a quote for the same dates at the same hotel, and when I added another night she quickly sorted it out and sent another quote within minutes.
We haven’t had our Paws Break yet, but hopefully it will be as good as the service from Ashley at PetsPyjamas!

Very helpful and answered my query quickly

I previously booked summer 2023 and couldn't fault the accommodation at the Kings Head Inn so booked again for Easter 2024 - unfortunately my partner was admitted to hospital some weeks prior and was unable to travel so I gave plenty of notice to cancel and was informed I would receive a refund within 28 days. I still haven't received my money back and keep getting fobbed off with 'I will chase our accounts team' - it's now 7 weeks since I gave cancellation notice, my partner is still in hospital and I could really do with MY MONEY BACK ...

Ashley was very prompt in sorting things out and patient even when I was altering dates

Really good and prompt service from Zahraa and Lucy. Highly recommend.

Thank you Zahraa for sorting out a replacement holiday for me, my husband and our golden retriever when the one we had chosen was fully booked. Just hope it’s as good as it looks

We rang Pets Pyjamas, after a long break due to Covid, hoping they could help with accommodation for us and post-op labrador. It was so simply done, everything we needed, and I cannot recommend Donna too highly for her professional service. Thank you.

Joanne was so helpful and her service was very fast and efficient.I can’t thank her enough. I would highly recommend pets in Pyjamas for a holiday. Great Value for money.

Very easy booking service. Super efficient. Looking forward to our holiday now.