PetsPyjamas Reviews 1,244

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for t... See more

Company replied

Rated 5 out of 5 stars

Yet again excellent service from this company that we have been using for a number of years. We were faced with a dilemma due to one of our dogs becoming unwell and approached PP for their help. Joann... See more

Company replied

Rated 5 out of 5 stars

Excellent way to travel with your pet in truly pet-friendly houses. I only had a hiccup that Michael got sorted in a very professional way, as the house I had booked showed available on other websit... See more

Rated 1 out of 5 stars

Had a 4 night holiday booked in Cheshire with our little dog and were due to arrive on Monday. The Friday before we received an email saying that our booking had been cancelled due to an 'unexpected o... See more

Company details

  1. Travel Agency

Written by the company

PetsPyjamas.com is the No. 1 dog-friendly travel and lifestyle destination where pet lovers can browse and book from 18,000 truly pet-welcoming cottages, hotels, country stylish B&Bs around the UK and Europe. Many of our properties have canine packages exclusive to us because PetsPyjamas believe holidays are much more fun when the whole family comes along! Having sent thousands of dogs and their families on unique getaways since 2012, PetsPyjamas is the leading pet-friendly destination service with something for every breed, personality and budget, and exceptional dog-friendly packages you won’t find anywhere else. PetsPyjamas researches and books for customers but does not own or manage any of the properties listed on the site. Please note that reviews on Trustpilot should reflect the PetsPyjamas service provided, rather than the product purchased or property booked.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great service

Great service
Very prompt and efficient at sorting out my needs .
Looking forward to a fantastic holiday.
All down to Paul Jackson many thanks x

January 30, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

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Rated 5 out of 5 stars

Joanne was so helpful in making my…

Joanne was so helpful in making my booking as it was a bit more confusing than the booking form would allow. Great service.

January 29, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 5 out of 5 stars

Coupens

Tried online to book an holiday in Northumberland everything fine till I had to enter coupen kept saying invalid I then rang the no given and a absolutely lovely helpful women called Donna sorted it rang me back and went through it while I was online excellent service and professional.

January 29, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Rated 5 out of 5 stars

Great Service from PetsPyjamas

I booked three separate dog friendly hotels to stay three consecutive months and thanks to Donna all went smoothly. I would highly recommend PetsPyjamas to all dog loving people.

January 27, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Rated 5 out of 5 stars

Zahraa organised our trip to Liverpool…

Zahraa organised our trip to Liverpool as needed somewhere to stay for my daughter’s graduation , wanted a spar hotel which allowed our 2 chihuahuas . The hotel found fitted the bill & the location is perfect.

January 19, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

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Rated 5 out of 5 stars

PET Pj's Mini Break

We have used pet pj's a few times now and have found them so helpful. Today for the first time we had some difficuly with booking a mini break. JOANNE was excellant and very patient in trying to solve the problem. Thank you.

January 28, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Rated 5 out of 5 stars

Great Service

I really felt that Zahraa went above and beyond with my booking. I came back several times with queries and each time, she promptly found the answers for me. Delightfully friendly on the phone too.
I like the wonderful range of pet friendly hotels that Pets Pyjamas offer and they really can't be beaten on price!

January 26, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 5 out of 5 stars

Easy to contact and book with Pets…

Easy to contact and book with Pets Pyjamas. I had my questions answered and booking was simple.
I'm very much looking forward to my weekend away with my dog in February

January 21, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 5 out of 5 stars

Really excellent attention and service…

Really excellent attention and service by Allison. Would highly recommend dog owners to stop here first before trying to plan your holiday with your furry child

January 24, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

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Rated 5 out of 5 stars

Super efficient!

Alison was really helpful and friendly, very quick at responding and made tge whole booking experience simple. Would definitely recommend.

January 24, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 4 out of 5 stars

Really helpful and friendly

Really helpful and friendly
Will definitely use again

January 24, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Rated 5 out of 5 stars

Great service

Alison Reynolds was so helpful when I had questions about our booking she phoned the venue found out the answers and contact me straight back. Everything was done with there and then on the phone now just looking forward to our trip.

January 24, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 5 out of 5 stars

Alison and Paul helped with our…

Alison and Paul helped with our booking, looking forward to our stay being as impressive as the easy booking service and from first impressions the people at the hotel are most welcoming! Many thanks

January 24, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

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Rated 5 out of 5 stars

Its good and like it says Dogs always…

Its good and like it says Dogs always welcome

January 21, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 4 out of 5 stars

First time using petspyjamas,impressed.

First time using petspyjamas and was impressed with discounts made for 3 night stay at a Yorkshire hotel. Infact after receiving a favourable quote I received a further £25 discount from Ashley at petspyjamas that result in the total stay being £200 cheaper that hotel website.
Sadly getting fed up of too many follow up promotional emails since I made the booking.

January 16, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Rated 5 out of 5 stars

Impeccable Customer Care

This was my first time using Pets Pajamas and I couldn’t fault the service at all . Was easy to navigate the website and the customer service was impeccable especially from Paul Jackson who was so helpful and prompt . Will definitely be using this again to book a break away with my fur baby !

January 23, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 5 out of 5 stars

Helpful and obliging

Just booked 2 stays for June in the Borders, queries answered promptly and efficiently by Zahra.
Very helpful.
This will be our second experience with PetsPyjamas, the first was in Yorkshire last year which was exemplary.

January 23, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

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Rated 5 out of 5 stars

My first booking and will not be my…

My first booking and will not be my last as impressed by the service. I had speedy updates from Joanne letting me know when the booking was received, confirmed and detailed information. Being able to book with no additional charge for my dog is a plus, great value as better than the price on usual sites.

January 22, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Rated 5 out of 5 stars

Great customer service.

January 22, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Rated 5 out of 5 stars

New to the service but a great experience so far

New to the service but just booked a break away with our puppy. Website was informative and easy to navigate and had a nice follow up txt from Donna just to see if there was anything else we needed. Great experience with them so far and can't envision a reason why we won't book with them again

January 20, 2024
Unprompted review
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Reply from PetsPyjamas

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

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