Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for t... See more
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See what reviewers are saying
Yet again excellent service from this company that we have been using for a number of years. We were faced with a dilemma due to one of our dogs becoming unwell and approached PP for their help. Joann... See more
Company replied
Excellent way to travel with your pet in truly pet-friendly houses. I only had a hiccup that Michael got sorted in a very professional way, as the house I had booked showed available on other websit... See more
Had a 4 night holiday booked in Cheshire with our little dog and were due to arrive on Monday. The Friday before we received an email saying that our booking had been cancelled due to an 'unexpected o... See more
Company details
Written by the company
PetsPyjamas.com is the No. 1 dog-friendly travel and lifestyle destination where pet lovers can browse and book from 18,000 truly pet-welcoming cottages, hotels, country stylish B&Bs around the UK and Europe. Many of our properties have canine packages exclusive to us because PetsPyjamas believe holidays are much more fun when the whole family comes along! Having sent thousands of dogs and their families on unique getaways since 2012, PetsPyjamas is the leading pet-friendly destination service with something for every breed, personality and budget, and exceptional dog-friendly packages you won’t find anywhere else. PetsPyjamas researches and books for customers but does not own or manage any of the properties listed on the site. Please note that reviews on Trustpilot should reflect the PetsPyjamas service provided, rather than the product purchased or property booked.
Contact info
81 Leonard Street, EC2A 4QS, London, United Kingdom
- 0203 642 3161
- support@petspyjamas.com
- petspyjamas.com
3.6
Average
1K reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Very helpful
Natalie was very helpful today, checking out my vouchers and guiding me through the booking process.
January 9, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
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Alison helped pick out the perfect…
Alison helped pick out the perfect Hotel for us! Was very friendly and professional. Really looking forward to our stay. Thanks so much!
January 8, 2024
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Alison was on hand to help me with a…
Alison was on hand to help me with a small issue with my booking. I was called and text to make sure everything was okay. Will definitely book again.
January 8, 2024
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Spoke to Alison who was helpful and…
Spoke to Alison who was helpful and friendly and very professional.
January 8, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Very helpful friendly staff
Ashley was very helpful, I gave her my wish list and within 30 minutes she came back with 4 different packages for us to choose from.
January 8, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
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Excellent service from Jodie…
Excellent service from Jodie she was patient and found me the perfect get away for my 60th birthday
January 7, 2024
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! and a Very Happy Birthday The PetsPyjamas Team
Booking
Alison who took our booking today was friendly and professional. She listened to our requirements and matched them to exactly what we were looking for. Thank you Alison.
January 7, 2024
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Excellent service from Jodie
Excellent service from Jodie
Helped me through the booing process as I was having it issues
We’re really looking forward to our stay at Baileys Barn in Derbyshire
January 3, 2024
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Alison dog conceive provides excellent…
Alison dog conceive provides excellent service
January 7, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
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Fantastic service
Whether it be an online quote or requesting a call back, responses were provided really quickly by a human being, in this case Jodie, who was really friendly, knowledgeable and efficient.
A pleasantly refreshing change compare to other organisations.
January 3, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Excellent personal customer service…
Excellent personal customer service once again. Pets pyjamas is now my go to when looking for dog friendly accommodation. Special thanks to Alison for helping sort our latest booking. Couldn't wish for a better service.
January 6, 2024
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Great service
Great service today from Alison who followed up my website query promptly and we managed to secure our booking with ease. Thank uou
January 5, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Ashley contacted us very promptly and…
Ashley contacted us very promptly and offered us a good deal for our holiday.
She was knowledgeable about the hotel and advised us about the type of room best suited to us and our two pooches.
January 5, 2024
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
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Great customer service from Paul
Great customer service from Paul.
I have booked a spa hotel through PetsPyjamas using voucher codes, which was so easy on the website and got emails and text message confirmations.
I then booked treatments and restaurant straight through the hotel, I had a few questions for the hotel but got no response from them direct.
I emailed PetsPyjamas seeing if they could get a response and Paul then came back very quickly finding all the answer for me and making it such an easy process. No Hassel and no waiting, he was brilliant.
Cant wait to book my next trip and I haven't even been on the first one yet.
January 3, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Really good service today…
Really good service today when trying to book a long weekend away with my 2 dogs. Ashley proctor was my agent and they did a fab job finding me something in my price range which was suitable for me and the dogs. Second time using pets pyjamas and hopefully the trip will be as good as the last one.
January 2, 2024
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Christmas get away
Patspyjamas have excelled again had chrismas at the Dunes hotel .we had a fantastic time on chritmas day with all the dogs all haveing a great this hotel is truly a dog friendly hotel.the staff went over and above so friendly i would recamend to anyone
December 23, 2023
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We are delighted to hear you had a fantastic time on your Pet-away! The PetsPyjamas Team
Hassle free booking
A simple and efficient way of booking a pet friendly establishment. Donna was great and took our Dog's requirements and made it happen. Thank you for making booking hassle free
December 30, 2023
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
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Booking made via Alison today
Booking made via Alison today, great service thank you, looking forward to our stay in the Cotswolds in February for a birthday treat.
December 24, 2023
Unprompted review
Reply from PetsPyjamas
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Great service and nice people.
Fantastic and pleasant staff who are more that happy tingo the extra mile to meet your needs particularly as I kept on changing my mind extra half hour. Strongly recommended for all pet owners.
December 24, 2023
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
I booked with PetsPyjamas on Xmas eve
I booked with PetsPyjamas on Xmas eve, and they were still working hard. Alison was my contact, and she was extremely helpful and patient. A big thankyou to her and the team
December 24, 2023
Unprompted review
Reply from PetsPyjamas
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
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