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Pettadore Reviews 78

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TrustScore 4 out of 5

4.0

Pet Supply Store
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Company details

  1. Pet Supply Store

Written by the company

Welkom bij Pettadore. Als je vragen hebt stel ze gerust, we helpen graag om de verzorging van jouw kat eenvoudig en gezond te maken.

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4.0

Great

TrustScore 4 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This is a one of a kind company

This is a one of a kind company. They graciously sent a repair part after my Pettadore laser toy broke. They were really kind in their communication with me and understood my issue clearly after asking for a small video.

I love the laser toy; it's one of the few "self-play" toys that really works and has worked for a long time. Love that I can control it by the app.

January 30, 2024
Unprompted review
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Reply from Pettadore


Thank you for your wonderful review! We're delighted to hear that you had a positive experience with Pettadore customer service and that we could assist you with the repair part for your laser toy. We're thrilled that you enjoy the laser toy and find it effective for your pet's self-play. The app control feature is indeed a great addition for convenience. If you ever have more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and hope your pet continues to enjoy their playtime with Pettadore toys!

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Rated 5 out of 5 stars

Perfect service

Always so happy to buy products from Pettadore. Top-notch quality and after-sales service.

January 5, 2024
Unprompted review
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Reply from Pettadore


Thank you for your continued support and kind words! We're thrilled to hear that you're always happy with Pettadore products and our after-sales service. Your satisfaction is our top priority, and we appreciate your loyalty. If you ever have any questions or need assistance, please feel free to reach out. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service!
Had a little issue with charging the unit which I purchased in December. Made contact, had a reply immediately and a spare part supplied with a week!
I have very happy cats again playing with the Smart Dot.
Highly recommend this company. 😁

August 9, 2023
Unprompted review
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Reply from Pettadore

Hello,

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our customer service and that we were able to promptly assist you with the charging issue. It's wonderful to know that your cats are enjoying the Smart Dot once again. If you ever need further assistance or have any questions, feel free to reach out.

Best regards,
Lisa from Pettadore

Rated 5 out of 5 stars

Super service!! Thanks.

I had a broken part on my petfeeder that needed replacement. I contacted Lisa informing her of it, she responded very quickly. After sharing some photos of the broken part, the replacement part was sent free of charge without any back and forth. Within a short period of time I was able to use the full functionality of my petfeeder again. Very efficient! Thanks Pettadore and thanks Lisa!!

May 11, 2023
Unprompted review
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Reply from Pettadore

Hi Wikus,

Thanks a lot for the feedback! It is good to hear that you were happy with the help we could offer :)

Rated 5 out of 5 stars

The customer support is very quick and pro-active

The customer support is very quick with answers and they are actively asking questions to find out what might be the issue that causes your device to malfunction. I immediately received a replacement device when it was not possible to fix it from my end and the new one was behaving as expected.

April 10, 2023
Unprompted review
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Reply from Pettadore

Hi Mark,

Thank you for your kind feedback :) Good to hear that you have been helped.

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Rated 1 out of 5 stars

Waste of money

Cheap material, definitely not recommended. Waste of money

August 12, 2022
Unprompted review
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Reply from Pettadore

Hello, I hope this has been resolved by now. If there is anything else, would you like to contact us via the chat function on the website? We usually respond within a few hours.

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