Petwell.co.uk Reviews 

First class service. Fast despatch and delivery at a really great price would highly recommend and I will certainly order again.

Delivery still hasn’t arrived for items ordered on 18th December. Had to go out and buy dog food for Christmas so not ideal really. Customer service was helpful and replied quickly so that was
good.

ordering was simple, communication from Petwell was good and delivery on time

Great products at a fantastic price.
Arrived quickly and well packaged.
Best price for dog chews here! And two lovely new dog leads on special offer.
Delighted.

I ordered from this company six days ago and haven't yet received any delivery from them, so I am now on my way to my nearest petstore, a round trip of 22 miles, to buy food for my cat because I've been let down by a company that said it would deliver within three working days! Unbelievably they can't deliver what I have paid for, have had no update about, but they are now asking me to review my experience, so here it is; one star because I haven't received my order!

Poor communication and when I tried to phone your offices the phone lines were always closed. You stated that the order was delayed, then it was ready and the monies deducted. The next email stated that the goods were out of stock. Then a couple of days later they arrive. Poor customer service.

Absolutely amazing!
My new monthly subscription for my pets.
I used to shop with a well known high street pet store.
These appreciate the customers.
Great value and service.
Thanks 🙏

Ordered dog food on 10th Dec and still waiting 12 days later. Emails and phone calls go unanswered so very disappointed. Will be contacting bank about getting money back and if that does not work will take to small claims court. Very poor company with no ethics about keeping customers happy. STAY WELL CLEAR OF THIS COMPANY

I would give this company 0 stars if I were able! I ordered a dog coat in November for a Christmas present, and they sent me the wrong item. I returned the item, the return item was delivered back to them and despite numerous phone calls and emails to this company, I have neither had acknowledgement of the return nor the correct item sent to me. In fact I have had nothing except a couple of standard emails saying that they would get back to me within 2 days which they don't! Appalling customer service!

Ordered on 18th December and up until now the order still hasnt been processed and passed onto the courier yet despite stating a 2 day delivery time. Not good when its pet food. Wont be ordering again

Ordering was easy, price was good, got speedy confirmation, early advice that goods were packed and shipped, and a very quick delivery.

Fast delivery and good prices

Good delivery time and communication however my item arrived in a damaged condition which was disappointing.

False advertising-showed a picture of a two ball pack so i ordered 4x 2 pack8 balls) and i recieved 4 xsingle balls
Emailed and was told pictures are for illustration only. You could order single balls but they worked out dearer to buy than the 2 blister packs so obviously i ordered the two pack but received single with barcodes on.
Totally false advertising that needs looking into cos it wasnt what i ordered. Their reply was well return if not happy

Very quick delivery and good prices and range of products

Fast delivery,

Told me it had been despatched on 12th December 2025. Evri still have not got it and they told me it was still with the sender. Customer services were no help. Will not be ordering from them again.

DO NOT TRUST THIS COMPANY SAY NEXT DAY DELIVERY WHICH IS NOT RIGHT STILL WAITING ORDERED 9TH DEC NOW 18TH DEC, DHL TRACKING NUMBER NOT WORKING,WILL I GET MY ORDER OR NOT,NOT SURE WHAT TO DO