Petworld.se Reviews 5,948

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The first packages where badly packed and damaged in shipping, but when I told them about it they replaced the broken items very quickly and I would highly recommend them for that perfect customer ser... See more

Rated 5 out of 5 stars

I have been buying from petworld for two years. Service is always perfect and delivery very quick

Rated 3 out of 5 stars

delivered as promised, but need to be able to intimate petworld how to handle the package when it arrives at home. They can then let the handling/delivery company know....come on ...its all electr... See more

Company replied

Rated 5 out of 5 stars

Edited to add: I am changing my rating from 1 to 5. After being in contact with customer service, they have promised to replace the expired articles and talk with their shopping department.... See more

Company replied

Company details

  1. Pet Store

Written by the company

Skandinaviens största nätbutik med foder och tillbehör till husdjur. Vi erbjuder marknadens absolut lägsta priser och leverar varorna direkt hem till dig. Petworld finns idag i fyra nordiska länder: Danmark, Norge, Sverige och Finland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Fair shop - recommended!

Good prices and fast delivery in Sweden.
Bought aquarium cabinet which was damaged in transport and immediately after my email i got reply with answer that they will send new one.
Great customer service!

Regards.

November 15, 2016
Unprompted review
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Rated 2 out of 5 stars

Good price

Good price, but delivery suck took 5 days to get package, butter to shop at local store

May 18, 2016
Unprompted review
Petworld.se logo

Reply from Petworld.se

Hello dear customer.

Thank you for your review.

We are happy to hear that you are satisfied with our prices.
Our delivery time is 3-5 working days, so we have delivered your order within our promised delivery time.
We can see that we received your order on the 8th of may, but due to a delay with our supplier, your order was sent on the 11th. (Also within the time we promise).

We hope that you are happy with the product(s) you have received.
Should you have any questions, you are more than welcome to contact our customer service.
We would be happy to help you!

Have a good day.

Kind regards
Dorthe, customer service.

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Rated 5 out of 5 stars

Good and fast service!

Petworld.se is a trustable website where you can find a large choice of food and accessories for your pets.
The shipment is fast and the product arrives at your door in perfect shape.

September 27, 2015
Unprompted review
Rated 1 out of 5 stars

good prices and shopping experince, but security?

I just became a member, and in the confirmation mail I got my password in clear text. I don't like that.

I then paid with credit card, and there was no security check, such as other sites use (mobile bank id)

June 18, 2015
Unprompted review
Petworld.se logo

Reply from Petworld.se

Hej David

Vi är glada för att höra, att du är glad för våra priser.

När du pratar om säkerhet, så tror jag att du pratar om ”3D secure kode”. Det är något som vi är på väg att införa, så det kommer att komma i sinom tid. Du har som kund i dag en bra säkerhet från banken om något skulle hända. Vi har i de 17 år som Petworld har existerat, inte upplevt att någon kund har råkat illa ut.

Vi hoppas att du blir nöjd med dina varor och önskar dig välkommen åter.

Med vänlig hälsning
Petworld Kundservice

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