PFK Reviews 

58
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and deeply knowledgeable throughout every single step of the property journey. Many consumers emphasize that nothing ever feels like too much trouble for the team. People consistently highlight the outstanding customer service, noting that agents maintain clear communication and keep everyone well informed. Reviewers deeply appreciate the prompt responses to inquiries, the friendly attitude, and the constant reassurance during stressful moments. Buyers and sellers alike note that the agents genuinely care about achieving successful results while reducing unnecessary stress.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, extensive local... See more

Service

Reviewers mention positive feedback about service, highlighting that friendly and knowledgeable agents go... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't rate PFK enough, from the first email and following phone calls Rebeca was always happy to help and nothing was too much trouble. Charlotte and the rest of the team were also fast to... See more

Company replied

Rated 5 out of 5 stars

So grateful to Rebecca Thomlinson at Penrith branch for seeing us through an awkward purchase (a solicitor from a previous transaction causing the issues). Rebecca stuck with us as the purchasers to s... See more

Company replied

Rated 5 out of 5 stars

Cannot rate PFK Keswick branch highly enough for their service and support throughout our recent house search & purchase, especially Hannah Sims who went above and beyond to help us. Hannah took the t... See more

Company replied

Rated 5 out of 5 stars

Our experience with PFK has been nothing but brilliant, specifically Kat who has been dealing with us throughout the whole house buying process. We are first time buyers and pretty clueless when it co... See more


Company details

  1. Real Estate Agents

Information provided by various external sources

At PFK, we believe in making property simple. This means we put you, our client, at the centre of everything we do. From the first phone call to handing over the keys, we are here to remove any hassles and hurdles which come your way. Your property is important. We take time to get to know you and your property, so we can tailor our package to suit your needs. We produce beautiful, professionally printed brochures to entice buyers and our seven-office network allows us to match your property to an extensive database. It's Estate Agency, done right. We firmly believe that Estate Agency is a people business. Buying and selling can be stressful, which is one of the reasons we think it's important to have a physical office where you can talk to one of our knowledgeable local experts. Our small, friendly teams are made up of people you can get to know - not a call centre in sight. Accompanied viewings included as standard. Transparent pricing, with no tie-in period. An exceptional service, which delivers value for money and the knowledge that you're in the safe hands of a trusted local company with 140 years of heritage. At PFK, we believe in getting things right first time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.7

All reviews

(58)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Very kind and supportive staff

Very kind and supportive staff. Especially at those points when it was really stressful.
Prior to that, they were very good at selecting the right type of buyer to view our individual home, rather than sending many viewers who would not have liked it and would have been wasting our time.
Many thanks to all the staff.

July 2, 2026
Unprompted review
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Reply from PFK

Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency

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Rated 5 out of 5 stars

PFK not your average Estate Agent

PFK were selling a house in Keswick that we were purchasing. Throughout the whole process, they were very professional and supportive.
A special mention must go to Chris, who kept us informed throughout and was keen to help at every turn.
Thanks guys you were excellent!

June 12, 2026
Unprompted review
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Reply from PFK

Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency

Rated 5 out of 5 stars

Superb from start to finish

Superb service from Hannah and Chris in the Keswick office. Proactive, honest and professional. If only all estate agents were like this! We were kept informed throughout the sale and Chris was excellent at chasing the chain to make sure the sale actually happened.

May 22, 2026
Unprompted review
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Reply from PFK

Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency

Rated 5 out of 5 stars

Bought a property via PFK Cockermouth

Bought a property via PFK Cockermouth. Pauline was great from the beginning. She was easy to get hold of, responded to messages and emails quickly made contact with the buyers when needed. So many EAs are lacking in all of this - as we found out when house hunting - but PFK were great throughout. Thanks Pauline.

March 1, 2026
Unprompted review
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Reply from PFK

Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency

Rated 5 out of 5 stars

Outstanding service from start to…


Outstanding service from start to finish!
We didn’t actually use PFK to sell our own property, but they were the agents for the house we were purchasing and they were excellent throughout. They were the ones who kept things moving and regularly updated us when we weren’t hearing anything from our solicitor.

The process took six months to complete, and I genuinely think we might still be waiting if it hadn’t been for PFK pushing things forward. Rebecca in particular was fantastic and did a brilliant job keeping everything progressing.

March 16, 2026
Unprompted review
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Reply from PFK

Hi Naomi, many thanks for your review & kind words. Kind regards, PFK Estate Agency

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Rated 5 out of 5 stars

Our viewer Chris

Our viewer Chris, was very helpful and I’d definitely recommend PFK to any Vendor.

March 13, 2026
Unprompted review
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Reply from PFK

Hi Gary, many thanks for your review & kind words. Kind regards, PFK Estate Agency

Rated 5 out of 5 stars

Massive shout out to Jenny in Penrith.

Massive shout out to Jenny in Penrith.
I am dealing with multiple estate agents in the area due to relocating and others are either too busy or give the impression they don't care/are not helpful whereas my experience with Jenny is so personable. She understands how big a deal buying a new house is and really whats to help you find something that will suit your needs/make you happy rather than "a sale".
Thank you Jenny

March 13, 2026
Unprompted review
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Reply from PFK

Hi Stacey, many thanks for your review & kind words. Kind regards, PFK Estate Agency

Rated 5 out of 5 stars

I have no hesitation in recommending …

I have no hesitation in recommending PFK Penrith to other sellers. They marketed the house really well, with lots of viewers. I felt that I was in really good hands when negotiating decisions about offers and the many tricky aspects of selling the house. I really appreciated having someone allocated to support and advise me, Rebecca was always supportive and clearly had lots of expertise and Kat was the same for me in Rebecca's absence. The team seem to really care about their clients and about acheiving a sale for them

February 27, 2026
Unprompted review
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Reply from PFK

Hi Sheena, many thanks for your review & kind words. Kind regards, PFK Estate Agency

Rated 5 out of 5 stars

PFK Keswick have honestly been amazing…

PFK Keswick have honestly been amazing from start to finish. I’ve felt completely supported the whole way through, and nothing has ever been too much trouble for them. They’ve kept me updated, explained everything clearly, and always made time for me, even when things got a bit stressful.
You can really tell they care about what they do and about the people they’re helping.
What stood out most is how they consistently went above and beyond— not just doing the basics, but actually taking the time to make sure I felt confident and comfortable with every step. It’s rare to find that level of kindness and dedication these days, and it made such a difference.
I’m genuinely grateful for everything they’ve done, and I wouldn’t hesitate to recommend PFK Keswick to anyone. Chloe and Hannah have been absolutely brilliant throughout.

February 20, 2026
Unprompted review
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Reply from PFK

Hi Stephen, many thanks for your review & kind words. Kind regards, PFK Estate Agency

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Rated 5 out of 5 stars

5* service from start to finish

Cannot rate PFK Keswick branch highly enough for their service and support throughout our recent house search & purchase, especially Hannah Sims who went above and beyond to help us. Hannah took the time to establish exactly what we were looking for in our new home, and matched us perfectly. We were new to the English house buying process, but again Hannah helped guide us through what to expect, what was required from us and when, and proactively did all she could to keep everything on track with all parties involved. Highly experienced and extremely knowledgeable. Fantastic service from start to finish. Thanks again!

February 10, 2026
Unprompted review
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Reply from PFK

Thank you for your kind review, we’re so pleased we could find you your family home in Braithwaite! Kind regards, PFK.

Rated 5 out of 5 stars

From my initial contact with PFK I have…

From my initial contact with PFK I have been extremely impressed by their professionalism.
Nina went out of her way to ensure the property was marketed in time for Easter leaving her very little time.
Rebecca who has been dealing with the sale has been exceptional in every way. Keeping me up to date, leasing with Solicitors on our behalf and responding to all calls and correspondence promptly.
Simply 1st Class .
I cannot recommend the whole team at PFK enough.
Thank you

February 1, 2026
Unprompted review
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Reply from PFK

Hello Caroline, thank you very much for your kind words. Best wishes, PFK.

Rated 5 out of 5 stars

Although this estate agency were acting…

Although this estate agency were acting for the people we were buying from, they helped and supported us way beyond what they needed to have done.
We found ourselves contacting them as they were so knowledgeable, efficient and got things done.
I would 100 percent recommend Hannah, Chloe and the team at PFK .

January 7, 2026
Unprompted review
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Reply from PFK

Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency

Rated 5 out of 5 stars

Purchase via PFK

Always replied to any of my queries promptly

November 5, 2025
Unprompted review
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Reply from PFK

Hi Denise, many thanks for your review & kind words. Kind regards, PFK Estate Agency

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Rated 5 out of 5 stars

Great service from Hannah and Chloe

We have recently dealt with Hannah and Chloe in the Keswick office whilst purchasing a property. They have been extremely professional and helpful and were able to accommodate many visits to the property prior to the sale. Nothing was too much trouble, thank you

November 25, 2025
Unprompted review
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Reply from PFK

Hi Sarah, thank you very much for your review. We wish you all the best in your new property! Kind regards, PFK.

Rated 5 out of 5 stars

Our Sale and Purchase

We had the lovely Rebecca helping us along with our sale and purchase. Safe to say its been a rocky journey from start to finish but we finally got there and are moving into our dream home in time for Christmas. If it wasn't for Rebecca we certainly wouldn't be where are now getting ready to move. To say she went above and beyond for us is an understatement. We have had alot of ups and downs, but she kept the faith and the chain going. We couldn't be more grateful. It even got to the point where she knew my number when I rung the office we spoke that much! A huge thank you to Rebecca for helping us so much throughout this process, it has definitely tested me at times. You are a great asset to PFK and you are simply amazing at what you do. Keep doing what your doing and helping lots of other people sell and buy their dream homes. We couldn't fault you and PFK right from the start. Thank you again for all your help and hardwork in getting this over the line for us.

November 24, 2025
Unprompted review
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Reply from PFK

Hi, thank you very much for your kind review! We wish you the best for the future in your new home. Kind regards, PFK

Rated 5 out of 5 stars

Brilliant!

Our experience with PFK has been nothing but brilliant, specifically Kat who has been dealing with us throughout the whole house buying process. We are first time buyers and pretty clueless when it comes to house buying. She made everything feel simple and easy, nothing was too much of an ask, we were able to view the property as many times as we liked without feeling like a hinderance. We were told buying a house would be one of the most stressful time of our lives but with Kat’s reassurance and constant communication it has been completely stress free. Can’t thank you enough!!

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

PFK Penrith were fantastic to deal with…

PFK Penrith were fantastic to deal with throughout our purchase. Accommodating with viewing times and always available to answer questions we had, the ease of communicating continued through the negotiations to a successful purchase and subsequent requests for survey thereafter.

In short, a joy to deal with!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

The pfk estate agents in Penrith were…

The pfk estate agents in Penrith were fantastic! Rebecca was absolutely brilliant, very knowledgeable and trustworthy, even though she was the sellers agent she helped me whenever I rang I was the buyer! I would definitely recommend PFK estate agents.

November 19, 2025
Unprompted review
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Reply from PFK

Good afternoon Lisa, thank you very much for your review, it is greatly appreciated! We wish you all the best in your new home. Kind regards, PFK.

Rated 5 out of 5 stars

Good company when the sale is tricky

We had a long and difficult sale of our property in the Lakes with the sale falling through once at the last minute. Chris and the team at the Keswick office did their best to keep the subsequent sale moving, chasing sluggish solicitors, facilitating the eventual sale and keeping us informed throughout.
I think they were as pleased as we were when it eventually went through..

September 6, 2025
Unprompted review
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Reply from PFK

Hi, thanks for your review! Wishing you all the best! PFK

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